Error Free Appliances

I cannot express how awful this company is. I have dealt with them on 2 occasions unfortunately, and am currently filing a complaint with the insurance company who employs this incompetent entity. I can vouch, these people are actually LIARS! It is insane. We have been waiting for over a month for them to «order a part» My roommate called today, upset, and they claimed to have called us and left messages!!! This is not true! It is really amazing to have a professional lie to your face. One star is excessively generous.

I *completely* agree with Darroll and Jerzy. Error Free Appliances is the Long and Foster default washer repair service. They’re rude in person (refusing to wear shoe covers or remove their shoes) and over the phone (brusque and dismissive). They rarely return calls, unless they think that they won’t be paid. And they lie continuously.
The diagnosis they gave us in person for a cursory glance at our washer was that they needed a new part to have the washer spin out water at the end of the wash cycle. The part would take 3 – 4 days to arrive. We confirmed this with the repairman, Robert, and once again with another individual from the company. Only after another week and many unreturned calls, we finally called Long and Foster warranty. They informed us that the diagnosis was that we’d clogged the pump with coins and other debris, and therefore it wasn’t covered. They never told us that in person, and they made up the diagnosis without once using any tool that would determine what had caused the pump to have an error. And never had the courtesy of telling us their new diagnosis.
We’ve lodged an official complaint with Long and Foster and canceled payment for Error Free Appliances. Beware letting these people into your home — they have no interest in fixing your appliance, no interest in communicating with you. They are crooks who want to get paid for doing nothing, and they will lie to everyone necessary to make that happen.

I agree with the first reviewer. Error Free Appliances is a fraud. I called my homeowners insurance because my dishwasher was making a grinding noise. They came out but claimed there was nothing wrong and I should use jet dry. 2 weeks later my dishwasher stopped working. They came out and claimed that the original call was a different problem and tried to charge me another fee. They finally came out to fix the problem but did not test the dishwasher before leaving. It was not fixed. They They are dishonest and Michelle is rude.