Hilton Garden Inn

I stayed here for almost 2 weeks for work. This hotel meets the Hilton standard in my opinion.
Starting with the good, the front desk staff was as helpful as possible. Some were almost friends by the time I finally went home. For people who are here for work, the hotel has a nice conference room adjoining the lobby available to any guest at no charge unless reserved for an event. I spent a lot of time in there preparing for trial. The front desk staff was also very helpful in terms of providing directions/​recommendations for various items needed for work, such as office supplies.
The bar here is excellent because of its personnel. I spent some time at the bar after long days and on weekend nights. The bar manager Joe is an outgoing and friendly guy who made my stay in Riverhead more pleasant than it otherwise would have been. He provided restaurant advice/​recommendations based on his personal knowledge of the local restaurant business. If I had been there on vacation, which I would love to be at some point in the future, I’m sure Joe would have provided recommendations on the best beaches and wineries.
There were also some problems, including the terrible Long Island weather, which I don’t count against the hotel. The room and housekeeping had some issues. The room was not well lighted. Even with all 4 lamps lit it was gloomy. This is annoying when you have to use the hotel room as an office. The room was clean enough, but there was someone else’s hair (longer than any on my nearly bald head) on the bathroom floor for the first few days. The tub was installed with insufficient angle and has standing water. I was concerned that mosquitos might hatch there. Fortunately they did not, probably because it was so darned cold in LI while I was there. Before this room is leased to others, it needs obvious renovation to the bathroom. In fairness to the staff, I did not complain about it. I have a high tolerance for that kind of issue and just ignored it, but many guests will expect a tub to fully drain and this may not be the only room with this problem.
When I come back to Eastern Long Island, I plan to stay at this hotel against despite the issues identified in my review.

Great hospitality, clean beautiful hotel. Relaxing hot tub! Close to tanger outlets, and wineries. Also the gateway to the east end located right at the end of the long Island expressway. We will definitely be back!

Nice hotel, conveniently located across from the Outlet mall. Staff is friendly and facility is clean, small work out room, however rates are good. The restaurant food is not that great and the breakfast selections are typical for this brand.

If you’re looking for a comfortable, affordable hotel across the street from the Riverhead outlets and a few miles from the wineries — this is it.
Really not too much to dislike about this hotel. It was recently redone a few years ago, nice staff and clean accommodations. Generally affordable, but can get very pricey during the peak seasons in the North Fork.
Two negatives: 1) The walls are a bit thin, so could hear people coughing and babies crying on occasion in neighboring rooms, and 2) The hotel entrance /​exit is a bit annoying — to go to the outlets across the street or to head east to the vineyards you need to drive a few miles west and turnaround.
Always had good experiences here, and is my go-​to hotel in Riverhead.

Came to HGI during Columbus Day weekend, there was a triple points weekend stay promotion, that I took advantage. I recommend becoming a Hilton Honors member earn points and benefits while you pay for hotel stays. Hilton seems to be maintaining the standard, I would stay here again if I am in the area.
Good:
–The hotel and rooms are updated and have a fresh and airy look
–Parking lot is free to park and has plenty of spots available
–If you have status as a Hilton Honors member the breakfast is free
–Government employee discounts are bigger than AAA discounts, and help out on the overall price which can be high
–The hotel is directly across the street from Tanger Outlet if you want to shop
–The front desk provided a comprehensive list of vineyards and restaurants in the nearby area, and even had suggestions
–The fitness room was clean and had brand new machinery
–There was a bridal party using what looked like a salon on the first floor
Bad:
–Not the hotel’s fault but Riverhead seems to be a «one way in, one way out» kind of town, which makes traffic during a weekend festival tough to deal with.

We secured our room with our Hilton Honors card and everything was ready to go when we arrived, it’s nice when you don’t have to wait in line :) The concierge had useful information for the area which came in handy during the stormy weekend. The room was clean and had everything you would need to conduct business. The staff was friendly and helpful. They even extended our checkout time because of a late function we had attended. We will be back!

A great hotel for a couples retreat… 2 outdoor lounges with fire pits and a hot tub. A bar and restaurant in the lobby with great foods and cold beers. The rooms are clean but the shower lacked water pressure. Will definitely book again. There is a pool but it’s small. Real small, the kids would hate it.

I got BEDBUGS from this place. STEEEER AWAY. After my first night there, my legs and my boyfriends arms were covered in bites. I stayed one more night before cancelling my reservation. I immediately went home and saw a dermatologist where she confirmed that I had bedbug bites. Unfortunately the story does not end there. I am now battling an infestation in my apartment that I brought back with me from my stay here. It is truly a nightmare.

We stayed at the hilton Garden inn when we went to Long Island for a night to visit the new craft beer scene in Riverhead. Overall experience was good. The breakfast was good and the gentlemen doing the seating was excellent and in a great mood. The staff at the hotel was nice also. We actually had an AC issue and we called to get it serviced — they sent someone up within 5 minutes and the gentleman was super nice and fixed it within 10 minutes! The AC was great when we got back. The hotel was in a good location to drive to vineyards/​breweries and restaurants — it is not in walking distance but we knew that going in. Would reccomend if you are in the area. The only negative was that the hotel had two wedding parties staying the same night and the breakfast was slow to come out and the buffet items weren’t full given the overcrowded breakfast.

Can’t believe this place hasn’t got a 5 star yet. This hotel was great. Amazing attention to detail and great hospitality. My friend held his wedding here and I recommend any NYC couples to keep this place on their list of possible places. It’s sorta relaxing to see a hotel so well put together, so clean, and still within budget. (190 $ for the night)
The rooms were impeccable and they are spacey and come with a coffee machine, a clean shower, and beautiful windows. There lobby and there bar was simple. The bartender was an older man with great charm and made some great whisky sours. The ladies at the front desk were so sweet and funny. Even the cleaning ladies were sweet as I walked down the hallway. Seriously this place went above and beyond to make us all feel comfortable and relaxed and I appreciate that a lot.
Thank you Hilton and I know these pictures do you no justice but you guys are a beautiful location!

We love it here! The staff is friendly & helpful! The premises is always clean. We had a smoke odor in our bathroom they quickly relocated us with no hesitation! We didn’t even ask we just didn’t want to get accused of smoking upon departure. The hot tub is a blast, location is key!

I am leaving this review, because my husband and I stayed here this past Sunday. And it’s funny how a little thing can change your whole view. Our Check-​in was at 3 pm and when we arrived at 4:30 our room was not ready. We stood at the front desk while the manager and 2 other employees discussed this in front of us, but not to us, which was a little awkward. Finally one of the girls turned to us and said «We had a 100 check outs this morning so you will need to wait for your room to be cleaned and I will grab you when it’s ready» and turned away. We were a little bummed I mean we showed up at 4:30 and check-​in was at 3 and we still have to wait, but it was Valentine’s day the night before so we can understand they were busy, but maybe a ‘We are sorry for the inconvenience, let us hold your bags back here, have a seat in the restaurant and we will come get you when it’s ready” would have been nicer instead of feeling like we were the inconvenience.
BUT instead we lugged our bags over to the restaurant area and sat at a table. We went up to the bar to order a drink while we waited and were told the restaurant/​bar was not open until 5 pm. It was now 4:45 pm. At this point we were not very happy, we didn’t complain just said ok and went back to our table to sit and wait. But then the bartender Jay came over and said «I’m sorry I can get you a drink from the bar it’s not a problem what would you like» he brought us our beers and menus and chatted with us he really turned our experience around just by being friendly and making our wait more enjoyable. (which was good cause an hour went by and we didn’t even realize nobody had come to get us yet, that’s when my husband went to check and sure enough the room was ready, thanks for letting us know lol)
The rooms were clean and nice, but JAY the bartender is what really made the difference, if it wasn’t for him we would have started out with a bad taste in our mouth, but he went out of his way to make us happy, by just being nice. THANK YOU JAY!!!

My girlfriend and I spent our 1 year anniversary at this hotel. The front desk staff especially Barbra was very helpful and polite during our check in process. They gave us a complementary whirlpool room which was a total surprise but a great one. The room itself is very comfortable and clean! A hotel is only as good as its staff and we weren’t let down during breakfast either being there breakfast foods were delicious and had great presentation. Also having the shopping outlets across the street was a huge plus in itself. My girlfriend and I loved our stay at this hotel and would recommend it to anyone

Stayed here last night with my girlfriend as we wanted to do a day trip to the wineries. The hotel conveneitently located right off the last exit by the Tanger outlets. It’s about 10 – 20 minutes away from the wineries depending on which one/​s your interested in visiting. The place is only 2 years old so everything is very new. The room we had was a bit small with no view, but it was clean and decent. Only complaint was the pillows were kinda lousy. They have a large outdoor hot tub and connected to it is another large indoor hot tub and heated pool! They were all really nice! The staff were pleasant and helpful. Would highly recommend this hotel!

Called them on phone and they gave me a great discount. I took my mom their for the night because they had a handicap access room. The room was fantastic and extremely large with bars in bathroom. The beds were perfect and the room clean. The hotel has a indoor pool and jacuzzi. The outdoor has it too. The restaurant in the hotel perfect with a great breakfast selection. Right across from The Tanger Outlets, restaurants and much more. About 10 min from aquarium. Perfect stay will be coming back.

I can’t say I was overly impressed with this Hilton Garden Inn. The entrance was hard to get to (needed many U-​turns), the guests were very loud (until the wee hours of the morning), the price was a little high for the area (NY, but the middle of nowhere NY), and they charged for internet (I didn’t know hotels did this anymore, especially in this kind of area). The rooms were clean and large, but they still weren’t worth the price. The checkin and checkout process were easy and the staff were nice enough. They didn’t really have any special personality features though. This hotel did the job of giving me a place to sleep while in the area for a wedding, but I can’t say I would ever stay here again.

Stayed here for a wedding. Nothing special but it did the job. The room was comfortable and the breakfast was good but pricey. Luckily we had vouchers. It’s definitely a great option for the area, and it is directly across from Tanger Outlets so you can’t beat that.

A pretty standard HGI. We attended a wedding over the weekend and chose to stay here, mostly because a Hilton is such a known entity. It also helped that they are located across the street from the Tanger outlets. Scored major points with the wife!
Anyway, the room had the comfortable King sized bed and plenty of space. The bathroom only had a spacious shower with no tub which was not a big deal but like just about every Hilton I stay in, there is always something wrong with the bathroom fixtures. In our room the shower faucet was reversed so you had to turn it to hot to get cold water and to cold to get hot water. It doesn’t have any effect on your stay but I just find it amusing that there is always some minor detail in the bathroom that is out of whack.
I wonder if they do it on purpose.

I stayed here for a wedding that was close by. The hotel was nice, as was the staff. I didn’t really use any of the amenities — I was in and out in 20 minutes after checkin and left the next morning.
My complaint is that I paid good money and the shower did not work correctly. I got in with the water being lukewarm. After a minute it heated up to normal temperature. After another minute it got very cold, so I turned the dial up. Two minutes later and the water became scalding hot.
All I need in a hotel for a wedding is a clean, working bathroom, a clean, comfortable bed and peace and quiet at night.

Loved this hotel! The staff was incredibly nice! That is always a big plus at hotels. I was staying in this room for free (hey hotel points!) but they didn’t treat us any differently.
The room was a standard HGI room, comfy beds, decent size, with a fridge and microwave. Nothing to complain about!
Also, about five minutes from the outlets!