Arrowhead Orthopaedics

I had previous appointments in the past, late 2013 and early 2014, saw dr Biama, I went to a follow up visit and found out he is no longer there. All of my previous visits were great. Little wait time, under 15 minutes, and loved the doctor, he performed a total hip replacement on my left hip. Went in there for a follow up and had to wait almost 2 months. After waiting 1 HR and 45 minutes the receptionist asked me what X-​rays were taken recently and I told her the same ones I told you about when you asked me when I signed in 1 HR and 45 minutes ago. I asked how much more time do I have to wait. She responded with, we will have to review your last X-​rays .and she couldn’t tell me how much time before I would get to see the doctor. After 2 hours I walked out and will never go back. They need to not overbook. Worst experience I have ever had with a specialist and I have had many in the last 10 months?

Just wanted to say although I love my Dr there however the costumer service is horrible and it takes forever to get an appointment, then when you do finally get in it takes them forever again to get an MRI scheduled. I have been calling for a month now trying to get an appointment for an MRI to check my Sciatica which is causing me constant pain… the first place they sent me to took three weeks after my initial appointment to get in just to have that company turn me down because my Dr licence has my nickname and my insurance card has my legal name, I am 54 and have never had this happen. I called them after and explained the situation and have since been waiting another month after calling 4 times now to get them to re-​schedule me with another MRI company. Mean while I suffer waiting to find out if anything can be done to help. I called the other MRI company myself that has seen me in the past and knew I wouldn’t have a problem with and they said the order has to come from Arrowhead, so here I go on my 5^th call again trying to get an appointment! I’ll be changing to an Orthopedic Dr in the OC everything seems to be better there unfortunately!

Dr. Caputo is an amazing, attentive, surgeon. He is very patient in explaining procedures, limitations, healing, etc. If only he had his own office.
This facility however is not on the same level. The front desk staff give off a vibe like they you ran over their dog.
A 730 appointment can almost be certain you won’t be brought back until after 830 or 9.
Once you make it through the wall of hate things improve big time. Its like walking through a portal to attentive nurses and desk clerks.
Essentially an office within an office, Caputo team is on point. Front desk will make you feel like you made a mistake. Forget trying to call to schedule appointments, get information or approval. Everything is a big to do with YOU doing all the legwork.
Would be a 1 star but the doctor himself is so great.

Experienced over and hour and a half wait without explanation. Not the level of service we have come to know from Arrowhead Ortho. Extremely disappointed.

The back office and the staff receive a 1 star. After repeated calls for 2 weeks trying to receive clarification on an injury for a worker’s injury claim, the office did not follow-​up or respond to the insurance company handling the claim. If you have a choice for orthopedic visits as an employer, choose another provider in the area, this office does not follow-​up or follow-​through.

My first visit with the Redlands office I met with the doctor who almost immediately after seeing the X rays suggested that the only course was knee replacement. This may or may not be the case but regardless the only way I felt to be sure is to do an MRI. The doctor did give me a shot of corticosteroids but this did nothing for me. He then suggested that between now and whenever the knee replacement was to be performed that a series of 3 shots of hyaluronic acid and that it would take two weeks to get the approval from my insurance company even though I am on a PPO program. After two weeks I called to find out when I might come in to get the first shot and a not very sympathetic lady told me that she had not yet submitted the request because she was too busy. That is when I found another doctor.

If there was an option to give NO stars that is what I would give this facility. This place is THE ABSOLUTE WORST doctor or any sort of specialist I have ever been to in my life. In my first experience I almost lost my life because I had a blood clot as a result of a broken ankle and the doctor was so negligent and in such a rush to get out of the room that he didn’t even pay attention to how swollen my foot was. Luckily I posted a picture of my foot on Facebook and my friend who is an ER nurse told me to go to the doctor. When I complained, of course he said «at the time» it wasn’t noticeable. But that is laughable. If my friend can look at a picture on Facebook and be concerned, then why wasn’t he?
I wouldn’t even have gone there again but it is the only orthopedics covered in my network. My second experience is perhaps even worse because it deals with my son and a possible diagnosis of cancer. The doctor wanted him to be referred to Loma Linda to an orthopedic oncologist… the referral said «time sensitive.» It took THREE WEEKS for the referral to get sent in AND we had to hand deliver the doctors report and images because they were incapable of making it happen. If you have any choice in orthopedics… I highly recommend you choose someplace else!

I wouldn’t even leave this 1 star but it’s mandatory. The office itself is nice but I should have realized something was wrong when the whole waiting room was smashed packed. The front desk was rude as well as the MA’S that check you in and assist the Dr.
I was strung on for months with a broken leg. The Dr. Never told me to stay on crutches but had me in a 3 bar splint. They would ask me to go to the Corona imaging center, go to physical therapy in south corona and go to down town riverside for a brace when they offer all of the services there. The xrays a lone at Corona would take hours for one simple x ray and this was to ensure my leg was healing. Which it wasnt. The referrals never did get placed with my insurance and it took me calling for 3 months yo get a call back on my brace. The Dr. Lied in the notes and said to be on crutches the whole time. My leg will always hurt now and my torn acl was never fixed. I would never suggest this office, ever.

Update with my knee injury! I actually went through surgery in October 17 2014. My orthopedic at a different cooperation found a meniscus and ligament damage! Actually did the effort to find out the source of pain and inflammation unlike the ortho at arrowhead.

Waiting and waiting and waiting and waiting :(and I secretary with fake eyelashes no professional but the doctor is excellent