AT&T

Robert is the man. He took care of us after we had a bad experience at the cajalco location. Thanks again!

I would actually give this store a zero if I could, I had this man Robert help me out. Seemed like a nice guy but all the information he gave me about my bill was completely false. I switched over from another carrier and so far I am completely sure that I will be switching back very very soon. Every time I come into the store I end up waiting a half hour to 45 min which to me is the only way I can actually speak to someone because when I call I get passed back and forth and end up not being helped at all. Save the nonsense and either switch carriers or switch locations these employees are clueless!!!

Ugh! I wish I got the associate’s name who sold me a bill of goods. «Oh you get a free tablet with your new phone» «oh, you only have to pay an activation fee — that’s all». BS! Of course there’s a monthly usage charge and automatic insurance. I tried to cancel the tablet from my account and was informed I had a two year contract!?! WTH? Mr. Lying Liar Who Lies certainly never mentioned a two year contract! Now they want me to pay $ 110 to cancel my «FREE» tablet. I hate these people.

Went to this location today to get a new plan for my mom and couldn’t be happier with the service. Mike was friendly, informative, patient in answering all our questions, and helped get us the best plan for her while also saving money. Mike also went out of his way to find the last rose gold iPhone for my mom, which made her very happy and was very sweet of him. It was a great experience and will definitely be coming back.

If I could give this store a negative review I would. I would suggest steering clear of this store and it’s horrible service. It’s employees are rude, lazy, and have no idea how to treat customers. I literally waited 20 minutes for service while numerous reps were standing around chatting with one another. It was the worst experience I have ever had at an establishment! After finally talking with somebody only to be given more attitude I gave them a piece of my mind and left, that store will never get my business nor any of my relatives, friends, or even acquaintances.

If rear experience coming here. The service was great. Moe helped us and took care of everything. Come here, ask for moe

I recently changed to AT&T after being with Verizon for 8 years. I am pleased to say that I felt very welcomed and the rep that assisted me, including the assistant manager, were very attentive to what I needed/​wanted. Great employees all around! Management is very professional and the reps have a great sense of humor. I will definitely be returning to this location.

They suck. 2 years ago they did me wrong. Now i am leaving one star for them. They are no good, unprofessional, and there for deception to their customers. They lied to me about the internet modem/​router speed and when to return it. I don’t like how they handled the situation. Don’t go buy anything from these losers.

horrible store very very very bad service
they wouldn’t even tell me over the phone if they had my phone in stock what am i supposed to do waste my time and gas and drive all the way to the store for them to tell me they don’t have my phone in stock WTF these people are retarded seriously!!! any other store will tell you there stock line!!! Dont go here and waste your time with this goons

Not a fan. It was time to upgrade and we were not happy with Sprint. Been with them for the last 12 years so we decided to look around for other options.
1^st impression was great. We thought we were getting the deal of a lifetime but later to find out we were not. All I wanted to do was change phone service. I already had AT&T Uverse but they were pushing to get us in the Direct TV deal. I had a bad experience with Direct TV in the past. However my experience with Uverse was always top of the line.
The sales guy was nice but needs training. He over-​promised and under delivered. I was advised by switching we would get all of these credits in the sum of $ 900 but only if we switched to Direct TV. I did the math and it made sense. However he told me we would get the NFL Ticket and guess what we didn’t. Only to find out later when talking to Direct TV that the package «we chose» didn’t include the deal. What? We didn’t choose a package we went with your salesperson recommendation! After being on the phone with Direct TV they told me they would go ahead and let me add the NFL ticket under their promo but I would have to pay an additional $ 11 a month. OK just got ripped by this company again.
Next we were not told that we would get a bill for a cell phones 1 week later. Damn we have not even had the phones long enough to put the password on them and already got a bill. Then the $ 900 in credit would be coming to us in 45 days, after speaking with AT& T they said it could be up to 6 months. Are you kidding me? You already got my money and my signature so I am stuck with you guys for 2 years. Already made up my mind to switch at the end of the deal. Misled all the way, too many details left out and don’t tell me about not fine print hardly can read crap either.
Train your people

These people don’t care about Customer service. They made me feel like a dumb person. I just wanted an upgrade. That was all. I walked out empty. The manager got involved and did nothing but intimidated me.

SAVE YOURSELF THE DRAMA AND GO SOMEWHERE ELSE!
I’d like to start off by saying that ⁸⁄₁₀ times we go to this location, we have the worst experience with their customer service reps. Those ²⁄₁₀ we don’t, however, are great! But the inconsistency is as horrible as the lack of honesty that the majority of the staff seems to operate under. My family and I have found them to be deceitful, impatient and misleading and have sworn off ever going to this location ever again. I will say that it doesn’t surprise me to see that Albert has received bad reviews on here, as he is the same employee we had to deal with and the last straw as far as our customer experience at this location.
To keep it short:
–he was dishonest
–aloof
–disrespectful
–failed to provide honest answers to our straightforward questions
–even went as far as to disparage another AT&T retailer simply because they weren’t a «corporate» store.
I wish I could say that I was put at ease after I asked to speak to the manager and was put in touch with Ally, who was extremely kind and attentive. She wasn’t, however, the store manager and I once again felt cheated out of an opportunity to make a complaint that would result in a positive outcome.
As a family we are done ever going here again, have and will continue to tell our friends and family to do the same and will instead take our business to the AT&T Authorized Retailer at the Riverside Plaza, where I haven’t had any issues and have always received excellent and attentive customer service.

My iPhone was giving me some problems recently so i went to the att store where i purchased it. The store was extremely busy and i thought i would have to wait at least 40 minutes to get help. Mark helped me within 5 minutes and exchanged my phone under warranty and all was good in my hood.

Would give negative stars if that was an option. They have worst customer service at this store. All Reps and Mgrs need to go back to training to learn about their products and service plans. There’s a problem when the customer has more knowledge than the people that work here.

I should have read Unilocal before I went to replace my broken iPhone5 with an iPhone 6. Had I read these reviews I would have never been scammed at the Tyler ATT store.
I was in a rush and they were about to close. So, I was lied into purchasing the «next» program… And I was scammed into adding on a bunch of accessories to my purchase.
I was also told by Albert, the sales rep, that even though the sign says the phone was free, because your paying for it monthly on your plan, that it cost me out the door $ 150.00 in taxes and fees. Even though I asked repeatedly for what? He said thats what the taxes and fees were. but he then proceeded to say, but we get some credit with that to add on some accessories for free… and so I should take them, because either way was going to be $ 150. I should tai advantage of the free accessories.
The balance was actually $ 183.00 and because I was in a rush, and it was late, I paid for it, but I knew something was very very fishy.
I called back the next day and asked a different associate what the cost was for taxes and fees, out the door for an upgrade to the Iphone6 on the next program, he said about $ 68 bucks.
These guys are worse that used cars sale man, scamming people to make a few buck on commission, but getting a very bad reputation. I will never by my phone again from an ATT store! I may even switch carriers if ATT, as a few others posted they were going to do

Went on to get a SIM card and Paul helped me out. My sister had gone to another store and was told every lie on the book to have her walk since she wanted to do a 2 year contact. Paul came back with a SIM card and states that there was a «system error» and couldn’t change the SIM card. Wow! The giving the run around continues, wanted to avoid a bad survey… so typical. So I had to call customer service and waste my time getting everything straitened out.

Robert «helped» us. But that’s speaking facetiously. Walked in. The girl who greets people was nice and bubbly. After that we were met by Robert. Asked us what we were trying to do and I specifically said «I would like to upgrade to the IPhone 6 with 128 G.B. Also I’d like to change my number.» Robert proceeds to get on a computer (alternating from a computer to his tablet) and informs me and my boyfriend that Target and Best Buy both had deals on the phone I was trying to get that would save me about 50 bucks. Ok… cool…I appreciate you trying to save us money even though that’s not really an issue. My boyfriend and I consider this option and Robert gives us a few minutes to think about it. When Robert finally came back to us we told him we would like to just purchase the phone there. He seems reluctant (as was his over all demeanor throughout this shitty customer service experience). But he ends up reconfirming the phone I wanted to buy and tells me he’ll be right back. 5 minutes later he comes back to tell me their out of that phone. So I ask how about the 64 GB? He doesn’t even skip a beat and responds «we don’t have that one either». I look obviously annoyed and he replies «sorry, it’s the number one phone people are coming in to buy.» Now this statement pissed me off for two reasons. 1) either he was lying because he didn’t want to assist us because my boyfriend is an employee of AT&T. 2) you just wasted my time because someone with good customer service or even a good salesmen would have said from the get go «those have been selling a lot so let me make sure we have them». We finally leave the AT&T store to head to Best Buy. I was obviously frustrated so my boyfriend and I paused by our car so he could calm me down a bit. Robert comes back out of the store to let us know he can at least change my number and take the passcode that was on the account off. We go back inside, he changes my phone number and states he’s taken the passcode off the account so we won’t have trouble at Best Buy. Get to Best Buy and the first thing they ask for is a passcode, because it wasn’t taken off.
All in all, I’ll find someone else to help me or go to a different store. But I’ve worked in customer service for more then 10 years and Robert’s bullshit service is appalling and management should be embarrassed.

The AT&T mantra: Die customer die! Die customer die!

If I could give less than 1 star I would! They do not know anything about billing. I tried to pay off the NEXT bill I had for my IPhone 5s they are trying to scam me to keep the phone line open. They are the worst ! Their manager is a freaking idiot! they lie to get you to buy stuff! They are doing so much illegal stuff!
Three weeks of trying to cancel the next program running from one ATT store to another & no refund because these idiots do not know how to do their JOB either on the phone or in the store! They are a bunch of moronic degenerates! DONOT ever go with ATT! Why the government hasn’t stepped in to stop their rip offs is beyond me. Made an official complaint to Consumer Affairs & I hope anyone who has had problems dealing with AT&T will also file a complaint!

I wish I didn’t have to put any star because they don’t even deserve one star.
Got scam buying $ 300 accessory, salesman Albert, told us because we were a good customer will get our phone that is $ 300 «for free» because they are matching the price with the $ 300 accessory. A month later we receive a bill from AT&T and we had to pay full price for the phone! On top of that, we cannot return the $ 300 accessory because it’s after the return date! The obese manager was also useless! Bunch of scammers, they will get what they do to others. that’s why they are worthless salesman!!!