Carpets By Duane

I recently stopped in for a estimate for my most recent home project. Going in not knowing where to start or what to ask Monica made sure to answer all my questions and make my carpet replacement project as painless as possible. Monica took her time to help me and I left confident knowing I was paying for great service. Not to mention the installation was clean, quick, and left my room feeling transformed. I definitely recommend Carpets By Duane to everyone! 5 star service all around.

We had a great experience during our tile flooring purchase. The price is affordable and nice quality. I like the show room which is kid friendly too. It is a family owned business and I felt like they had my best interests in mind. I received great suggestions from Monica and Michelle and my two bathrooms were tiled beautifully. The crew cleaned up after themselves, which is a plus. We used them previously to carpet our house and both experiences have been great. I will certainly be using them again.

We have used Carpets by Duane exclusively since we bought our house. Great options, great people, great work!

The staff is great to work with in the showroom and they also provide excellent service during installation.

WORST CUSTOMER SERVICE EVER!!!
Don’t waste your time or money! I don’t have my carpet installed yet but the service on the phone is TERRIBLE! Seriously TERRIBLE!!!
They do not give you a time frame for when the carpets will be installed. You won’t find out until the DAY they will be installing the carpet. COME ON! People work during the day and you can’t give me a 24 hour frame when you will be coming. You piss people off and you haven’t even done the carpet yet … Geez can you even give the customer a 5 hour time frame.
Seriously Carpets by Duane use excel or spend some money on routing your installs so your customers can actually know when your coming. It’s 2015 not 1998.
Lastly, Monica (girl on the phone) needs more training or an attitude check. I get you possibly pay her minimum wage… but she works on the phone talking with customers wanting YOUR business. First impressions are important so before you give the girl a raise maybe give her a little more training.

Carpets by Duane installed new flooring in our office and we couldn’t be happier. Sergio and Pedro were on site, on time, Saturday and Sunday and finished the job to our great satisfaction. They were meticulous and attentive to our furniture, and just all-​around nice gentlemen.
Thank you very much!

If it were possible they would get zero stars. The install looks like terrible, everyday I look at the floor and get more disgusted. they didn’t clean up left stains and glue residue. Floor tile not cut in tight under kitchen sink so when you mop the floor water and anything else has place to build up. Installed base board not complete. Invoiced before they completed the project. The installers with the exception of Rick are rude and lazy.

purchased carpet and had them install it a few months ago. they exceeded our expectations at every step of the process. customer services was great. price was unbeatable. the installation team was clean and respectful. carpet arrived sooner than quoted and they installed it the next day. would absolutely recommend them to anyone.

Great Price, but even though we told them that the wood flooring would be used in a kitchen, we were not told that the product we selected was only good for a low traffic area. In fact, the day after the floor was installed, a can of coke fell out of my fridge and gouged the floor. The manufacturer says this was «normal use», so the warranty won’t cover it. The floor is now three years old and is covered in scratches and dents. We had to put carpet strips down to protect the floor near anything that can get wet: sink, dishwasher, fridge, washer. The «20 year warranty» of the product we purchased isn’t worth the paper it’s printed on. But this review is about Carpets by Duane, and I firmly believe they should have told us that the product we chose was inappropriate for kitchen use.

Great selection of flooring from carpet, tile, wood and linoleum. Friendly informative staff to help you find exactly what it is that you’re looking for. Great prices and quick delivery times. I would highly recommend their business.

I am an Interior Designer in Riverside and Duane’s is the only place I go to for my clients!!! Love the service, the timely installation, and the great selection. There is never a costly mistake here! It is always an exciting day when I shop at Duane’s!
Victoria
Visions by Victoria

Huge selection and great service! Very nice show room too. Some of these flooring stores in Riverside should be condemned, seriously. If you need new flooring and don’t want to be hassled by sales people, this is the place to go!

They did flooring in my home. Duane came up with a custom entry tile pattern for me that just rocks… and its all family owned !!!

Need to have a binding sewn on left over carpet I had put in my house. After calling around a friend told me it was worth the drive to Riverside to go to Duane. She was right. Wonderful, fast friendly affordable service. I will be using them from now on. Thank you