Cathy Jean

When I came and first bought a pair of heels the lady was so nice and I really enjoyed my experience there but when I went back to return them because the event I bought them for was cancelled a different girl insisted I wore them even though I didn’t and refused to return them. I kept trying to tell her that they had been in the box the entire time but she insistently pointed out that the ridges were damaged on the point of the heel. I told her I had tried them on at the store and I’m sure many others have tried them on before me but she absolutely refused to return them, give me store credit, or even an exchange. I had followed all stipulations stated on the receipt: it was within the ten day return/​exchange period, unworn, and I provided the exact receipt, credit card, and ID. I ended up having to drive all the way to the store in Brea Mall to return them and I had absolutely no issues there at all she checked the shoes, said they were fine, and returned them without issue. I would come back to buy shoes again but only if I were absolutely sure I didn’t want to return them and didn’t plan on driving all the way to Brea Mall again.

They have some cute shoes. I came here looking for a specific heel though, and unfortunately I did jot find what I was looking for. However, I stumbled upon a nice variety of heels and they have lots of sandal wedges which are perfect for summer. Prices are decent, around $ 40 for a pair of heels/​shoes.

Went here in the looks for some combat boots. Was happily greeted by an employee. I noticed the store was really small, and there were only two employees working there. I prefer to be asked if I need help once, and then just be able to shop in peace. However, since the store is so small there, I felt like I was watched the whole time which made me slightly uncomfortable. Regardless, I was very happy with the great selection of combat boots, and I was happy to find out they had my size, and the color I wanted. Even more when the employee came out with two different styles of combat boot that were both with different shades of brown. Again, I felt like I was being watched the whole time trying on the boots, and I know some people prefer that attention but I don’t. The shoes ended up being a perfect fit, and they were super comfortable, so I ended up buying a pair. Even though the employee was a bit too attentive, she was still super nice, and helpful. So it was still a pleasant experience. Also, for returning you only get 10 days to return the shoes, if it comes with the tags, it’s unworn, and you have the receipt.