El Pollo Loco

Good ass grilled chicken. Great salads and yummy tacos. Very busy during lunch time. So get there early

Friendly staff, clean salsa bar, quick service. Only down side is my order was wrong, but food was still good. Check your order before you take it to your table.

So these people have a coupon and it is for the $ 5 2pc combo meal and the coupon said includes drink I ask for my drink they say it doesn’t have one I advise if you want a good el pollo don’t come here where they can’t get a simple thing right and are rude to you when you tell them their wrong!!!

Damn I Was just here 5 mins ago and I didn’t order anything because of this rude bitch at the window seriously sick and tired of these mangers always hiring crappy girls as workers that have no respect and sorry ass attitudes really pathetic good job.

I drive through this location on a weekly basis and I always, always get the correct order, friendly service, and the correct change for my money. I also order my food with a few changes and they are always happy to accommodate my requests.
I am an EPL aficionado, and this is definitely one of my favorite locations when I’m traveling through this area.

This location has great customer service. They’ll remember your name and what you like to order. If you’re looking to get some pollo loco, this is the place to go.

I don’t eat here very often, but after this visit I know that I won’t be back to this location. The girl at the drive thru didn’t seem like she knew what she was doing or even cared. The food that we ordered didn’t taste good at all. The chicken was over cooked and tasted old. They asked us if we wanted any salsa more then once and we still didn’t get any. Instead of going to this location find a different one to go to. Hopefully you will have a better experience at another location.

The service received was incredibly fast! When I entered, the restaurant was full and there were 3 – 5 people in line. In less than a minute, my order was taken, and by a very friendly associate, and two minutes later, my meal was ready. Now I understand the indication of ready to reheat food, but it was the efficiency that surprised me. This El Pollo Loco was properly equipped with staff and I assume that is how guests were served as quickly as they were. What wonders paying for an extra cashier can do! Finally, I must say I am a fan of there Chicken Quesadilla.

Wow. First and last time at this location. Waited for almost 30 minutes for my order. FYI. Don’t assume that just because I don’t look like I speak Spanish I don’t.

Went there for a late sunday dinner. Jose took my order, and was a very polite guy, even striking up a conversation of how my day was going. Super nice, got my order right, and even took it out to the table for me. As I was eating, he had a little convo with me about how long he was working there. I must say, it was a nice little talk… seeing as how I had been riding all day, and didn’t really talk to anyone… it was refreshing. Excellent customer service Jose… I will definately be back…

This was the worst Pollo Loco ever! The house salsa looked like Pico de Gallo. When I asked, they told me that’s how it’s supposed to be! The Coke was out so I had to get it served from the drive thru. To top it off, they forgot my salad dressing which I didn’t notice until I got home. When I called about it, the manager said I would be given a 25% discount next time. As if I would return!

Service was great. The manager took good care of all the customers in line and was very happy doing it.
We got our food fast and hot. Really good to see a fast food resturant doing the right thing.
Great Job Here!!!

Tried the new Carne Asada tostada and enjoyed it. The A/​C worked great on this hot day. The dining room was clean and workers were friendly. Also had a full salsa bar.

I recently made a visit here on a Thursday evening and was very impressed! Great customer service, the cashier was super friendly and as we were eating, a worker came around offering a platter of hand wipes, mints, toothpicks, salt, and pepper.
Everything was hot and fresh and a coupon combined with the senior discount was plenty for a group of 5: 10 pieces of chicken, plenty of tortillas, Mexican Cobb salad, large sides of rice and beans, four churros, and a tostada salad. Salsa bar was always full and it was spotless every time!
My favorite El Pollo Loco in the IE!

Drive-​thru review: Two different people took our order. The first person kept repeating everything we said, as if she were unsure of what we were saying. It was annoying. Another person took the rest of our order, and it ended well. He was very courteous. Food was delicious.

Horrible. They seriously couldn’t get an order straight if you drew them pictures with captions in Spanish (I don’t think they read that either). They tend to employ very low functioning, highly challenged (in any language) «special» individuals. God bless em’ but if they can’t get an order right, makes me kind of scared they are handling poultry.

Super good and super clean. Staff really nice. Simple inexpensive lunch.

The staff is not so bright. I don’t think I should have to repeat my order 4 times.
And for the love of zeus and every god out there when I say no meat… please don’t ask me «so you don’t want chicken?»… because guess what, that’s meat.
Stay in school, kids.
p.s: Food is always good though! Wait time isn’t the greatest though.

Hello Unilocalers… Back one more time… keeping you updated!
Went to this place for the first time in Riverside… we opted to eat there since the chinese buffet across the street was closed, and I love Pollo Loco’s chicken.
We ordered the 10 pc meal with the 2 sides, and added 2 more sides… The chicken was delicious! I loved it… I ate 2 big pieces and some rice and beans… the beans tasted kinda funny, but i thought that maybe it was because I had brushed my teeth 15 minutes prior to going to eat there…
Nope…it wasn’t the toothpaste… I got home about 30 minutes later and went straight to the bathroom! I was sitting on the toilet for damn near an hour!!! Bad case of the runs…(tmi). Why 2 stars? Because the chicken tastes really, really good… but unfortunately it made me sick!!!
I will probably never go eat there again… my kids were the same, and all they ate was chicken, mashed potatoes and gravy, and macaroni and cheese… and they got sick as well… I couldn’t eat anything else that day… until this morning when I woke up and ate like a frickin horse!!!
NO BUENO POLLO LOCO! Cook your food better… I shan’t be returning…

The staff here usually are not the brightest crayons in the crayon box. But it is usually clean and the food of course, is amazing. However, I am an El Pollo Loco addict so…