I am so honored to write the first review for this company! I scheduled a «deep detailing» for my home — I have been really busy with work and my home had gotten to an embarrassing state, so much so that I really did not know where to begin cleaning up. I was actually considering taking a few days off work to tackle the mess when I ran into the owner. Elita specializes in detailed cleaning, not just running through the house in two hours with a swiffer — and that is just what they did. The«cleaning specialist», Vaughn was very polite. And when I saw him on his hands and knees scrubbing out a corner behind the radiator(a place where even I would not go), I was speechless. I left to go to work and when I returned, Vaughn was still there — he spent all day! And everything looked beautiful — the appliances looked like new, the bathroom sparkled and he even did the windows! At first I thought the cost was a little high. But when I saw that they are willing to put in the time(over 8 hours for my 2 bedroom, VERYDIRTY house), I realized it was well worth it. I even sent Vaughn home with a sizable tip — he sure earned it! And as far as customer service goes, Ariella was wonderful to talk to. She worked around my schedule and was very honest and helpful. I could not be happier. And I will be scheduling regular«maintenance cleanings» so poor Vaughn will not have to work so hard again — at least not at my house!