Fair Price Carpets

We found Fair Price Carpets at the recent Ontario Backyard Homeshow. Our initial contact was Tom, who we found very professional. Tom called us a few days after the homeshow to make an appointment to measure at our home. We agreed on a Saturday, August 1 at 11AM.
I called Fair Price Carpets Tuesday, July 28, and spoke to Debbie to ask if she can reschedule us. Very frantic and sounded confused she said she did not have time to deal with me now and she’ll call me back. Just before days end I called back, and Debbie answered. I asked her why she did not call me back and she said she was swamped and didn’t have time to call. In fact she said she forgot. Oh well. I just said cancel my appointment with Pepe (the person who would come to measure) and I will just call next week to reschedule the appointment.
Come Saturday, August 1, my neighbor and security company call me, I get pulled out of my conference here in New Haven, CT. My son had to rush home and leave class early to see what’s going on. By the time he got home and the security officer, no on was there. The incident was at 11AM. So I deduced that the person was Pepe who came for the measurement. Meaning this Debbie DID NOT DO AS I REQUESTED!
I called up Fair Price Carpets and I spoke to a Cath or Kate, I cannot recall. I asked if she can check if my appointment was cancelled. She answered me sounding uninterested and uncaring that it was not. She proceeded to ask me «what can I do for you.» Really!!!
If one of your employees can not do a simple request to reschedule an appointment, so as not to waste people’s time including your own staff, Pepe. Then I can just assume that there is a reliability issue.

Great place.
Very helpful.
Tom was incredible.
His knowledge on wood floors was great!
Go see Tom!
He’ll hook you up.

My wife and I recently purchased a new home and were looking to renovate the flooring and carpet. We met with numerous contractors but Fair Price stood out above the rest. They were kind, knowledgeable, patient with our questions, and thorough. We never felt like they were trying to up-​sell us on anything and were just concerned with making sure that we got exactly what we were looking for.
Special mention goes out to Jason. He was our initial contact with Fair Price and he made sure we were well taken care of. In fact, I would say that our interaction with him was the deciding factor for us having them install our flooring. He was always down to earth, practical in his advice, and a real pleasure to work with.
We’ve already received numerous compliments about the flooring and carpet they installed and will not hesitate to recommend them to all our friends. Thanks guys!

I’m a brand new homeowner and was on a strict budget for carpets. Even though I found cheaper I still decided to go with this team due to their service. Fairprice were super helpful and very nice people. Even when I had to go back a second time Sal helped me find the swatch I didn’t write down. They hands down worked price for not only me, but my family got carpet as well at the same time. We are awaiting both of our installs, but the customer service will bring me back again. I would highly recommend.

I came to them after planning to buy from Home Depot, but HD could not flex to rush my needed carpet delivery schedule. They found the same carpet I wanted at HD, I saved $ 1000 for 92 yds., they rushed the order from Georgia and had it installed a day ahead of schedule! Buyer beware that Home Depot sells cheap per sq. ft price, but they nickel and dime you much more in the end. Fair Price included everything, including old carpet removal and I saved big $$. If you want a fancy place and a fancy showroom (that adds overhead to a company’s prices), this is NOT it, but I wish I bought carpet more often because this type of customer service is golden. Also they kept me informed every step of the way. PS If you find a HD carpet, look up the warranty online to see the carpet mfr… then find your carpet on the Mfr’s site, and then come to Fair Price to order it under its real name. Same exact carpet, but HD wants to fool you with their rebranding. Love my new carpet! Installers were very good too.

Fair Price Carpets is as good as it gets when it comes to shopping for flooring. Their selection is huge, and they have an awesome showroom with tons of choices. The showroom even has actual flooring installed in different sections so you can really get a feel for what you are considering. The staff was very helpful and had some great suggestions and ideas. Prices were great, and they even offered financing. They even let me walk around and take a look at the different types of granite they had in stock. I love my new carpet and tile and will be back soon to get granite counter tops for my kitchen.

Kurt was great. we were in and out of the warehouse in minutes with the transaction complete. They installed 2 days later. Would absolutely use this company again and have referred others to them also.

Although I thank you for the reply, i’d like to point out that according to Unilocal,under ‘about this business’, the original owners are still listed (as of 8÷19÷2012). I am no longer wanting to speak to the original owner, nor the full president. An impression has been cast, hopefully I would be the only one start review Fair Price Carpets receives as a result.

My first purchase was in 1973 but this last one was a disaster from start to finish. I go to a local business to get expertise and good customer service but this business has lost touch. I am so disappointed and angry. I purchased new flooring for downstairs and carpet for upstairs. I have dogs so I was specific that I knew hardwood wouldn’t work and I spent weeks going back and bringing samples home before finally selecting the flooring and carpet their salesperson recommended. The flooring scratched the first day. The dogs’ claws pulled at the carpet immediately, The installers dented my brand new refrigerator and the company still hasn’t taken responsibility for that. And they did not finish off the door transitions. It’s been a year and I am still angry. Their total resolution to date? A one-​gallon bottle of Armstrong floor cleaner. I will never use or recommend them again.

Great service but Better Prices

This is my first Unilocal review. I have used Unilocal in the past but never created an account nor left any comments. I recently have new carpet installed for my Riverside rental property and was impressed with the Fair Price Carpets that sold and installed the carpet that I felt like I owe them a Unilocal review.
I found Fair Price Carpet via google and noticed their nice website. I called them along with the list of carpet stores in the area. Their price beats everyone by at least a few hundred dollars. I mean, I did specify that I am looking for inexpensive carpet and most places still provided quotes above Home Depot price. Well, when I called Fair Price Carpets, Kurt (I hope that’s how I spell his name) answered and listened. He gave me few options. He also explained the differences between price differences. I am clueless about carpets but I do know the price he offers beat everything else I heard on the phone so far.
I went in that same afternoon to take a look at the carpets. The staff, Tom is really nice (Few others helped but I forgot their names). I did not have the right measurement for my place and they offered to send someone to the house free to get the accurate measurement. I didn’t take them up on the offer and came back about an hour later with the measurement. We looked into various carpets… and… I told them, it’s for my rental and I really don’t want to pay more than I have to. Well, they offered me a deal. I was really happy. Then, I went and pay the deposit and they were able to schedule my installation the next day!!! I was really happy about that because I took 3 days off from work to fix up my rental and they were able to install the next day (which is my 3^rd day).
The next day, 4 gentlemen came and installed the carpets. The carpeted area was about 750 sq feet and they completed it about 3 – 4 hours (I think). The really nice thing? They also installed the vinyl floor in one of my bathrooms (just had to tip the gentlemen some $$$). I was sooooo happy about that. I did the master bath many years ago and it was so difficult to pull the vinyl off without the proper equipment. The day before, I was told to tip the installer around $ 25. I was so happy and satisfied with their job that I gave them more.
The installers are really nice too. They are very respectful, wipe off their shoes before stepping on the new carpet, etc. My tenants just got some kittens and the installers transferred the kittens around in different rooms (I didn’t even know till later) to make sure the kittens are in the room with the least distraction.
I know, I know. A lot of silly information, but I am just really impressed. For the money I spent and the service I receive, I will definitely seek out Fair Price Carpet the next time I need new carpets for my place. I have to add, I used to get my carpet clean once a year for about $ 150 at a time. I might just swap out the carpet every couple of years now that I know carpet doesn’t have to cost an arm and a leg.
Thanks Kurt, Tom, Jose, Hector and everyone at Fair Price Carpet. I was really impressed. Thanks!