Healthcare Imaging Center

I had a great experience. I had an appointment for an ultrasound and then a chest X-​ray as well (can’t make an appt for those) I arrived at 10 filled out my paperwork and was taken back for my US exactly at 10:30 which was my appointment time. My poor bladder wasn’t full enough so I went back out to drink some water. In the mean time they called me back for my chest X-​ray and got that done while i waited. 20 mins later I went back again for my US and was done with everything at 11. Tammy was my tech and she was great. Great job!

I get it, the parking lot isn’t something you can control so I’ll give them a pass on it.
Some of the staff in the front couldn’t care less if you stood in front of them for an hour. There’s no niceties either don’t expect that from them. We waited for 2 hours before we got fed up with it and started leaving when we found out that one of the employees gave us the wrong fax information for our lawyer. Our lawyer faxed the information but it never got to the clinic because apparently the girl was so daft that she didn’t know her clinics own number and gave us a wrong one. We came here for my father’s x-​rays, I have to come back and get mine later but I am going to steer clear of this place. So, if you like to waste your time, be treated like a dollar sign and don’t mind mistakes that will cost you your time, this place is definitely for you.

I’m giving it five stars because I didn’t have any of the complaints that the above people had. I’m not sure what the fuss is all about, maybe I came there on a good day, but it was actually a pretty good experience.
I’ve often waited for specialists for several hours after the appointment time and while it is very frustrating, we got taken within a half hour of the appointment, so I thought that was pretty good. I’ve waited much longer at other places for other doctors.
As regarding the comments about the fact that the place was dirty, I will say that the place did need some TLC but that doesn’t mean that they don’t give good servics.
India has successful operating theaters where they wish a place looked as good as this! They were in the middle of renovations there today when we were there.
S., the MRI technician, was very kind and efficient and explained everything he was going to do. Yes, I would recommend it.

I had a far better experience than most of the other reviewers. Yes, there was a LOT of people in the lobby and parking wasn’t so great but the receptionist was pleasant and handed me my paperwork pretty quickly. I was there for a PET CT scan which takes a long time so, although I was there for 3 hours, it wasn’t unexpected. I was taken from the waiting room in about a ½ hour after I arrived — not bad. I was greeted by a very nice tech named Sin and he put me at ease immediately! He helped me relax and injected me with the radioactive solution for the x-​ray. He was very professional and so was his assistant (didn’t get her name but she was very pretty with long, dark hair). They were awesome! I didn’t feel like the facility was super clean but not necessarily dirty either and I’m fairly picky about that stuff. It was a little dated but I went with low expectations. I gave it 4 stars instead of 5 due to the parking and general look of the building.

I had been with Kaiser for a number of years, but switched over to a PPO at the start of the year. After seeing my new doctor at Raincross Medical Group I was sent to this hole in the wall facility for a chest x-​ray. As I drove up, the exterior looked tattered. I told myself that the inside of the facility was probably much better. I could not have been more wrong! As I stepped inside the building I saw peeling wallpaper, a filthy floor which was caked in dark, sticky stains. The faded, peeling wallpaper displayed splashes of old drinks or food items that never were cleaned up and removed. There were discarded beverage containers on the floor. Near the receptionist area there were old M&M’s poking out of dust bunnies that were several inches long and resting against the floor boards. It was evident that the floors had not been swept or washed in a long time. The furniture in the waiting area was seriously stained. If that reception area was that disgusting, what would the lab equipment look like? Would the machines even be clean? I worried that the lack of cleanliness and disrepair would send me home with an illness I didn’t have until I walked into that hell hole. Why hadn’t the health department been called on this sorry excuse for a lab? Try as I might, I couldn’t get the courage to finish filling out the paperwork and turn it in. I went to the receptionist and told her that this lab facility was quite dirty and asked if they had a cleaner facility elsewhere. She didn’t seem surprised at all by my remark and told me that they had a couple other labs elsewhere.
I decided to go back to Raincross Medical and tell my doctor’s receptionist that I was taken back by the filth in that lab and politely requested that they write me a request for lab work elsewhere. The relatively disinterested receptionist at Dr. Davis’ office told me that Healthcare Imaging Center was the only lab that Raincross Medical worked with, but I could see if one of their other locations was more to my liking. She then pointed to the phone number on the lab form and went back to her work. I told her that their one and only choice for X-​rays being Healthcare Imaging Center was a poor reflection of Raincross Medical. I left Raincross Medical disappointed and now needing to find a new doctor as well. Now I wish I had stayed with Kaiser. Their lab facilities were always clean and their staff much more professional. Don’t go to Healthcare Imaging Center without a hazmat suit on.

This place is a real hell-​hole. Stay away if possible, and exercise your right to alternative care options.
*The wait is excruciating (even with an appointment).
*There seems to be a collective camaraderie in providing sub-​par customer service. Zero adherence to the basic norms of human decency: eye-​contact, simple «hello,» etc.
*The facility is absolutely filthy.
I can’t believe my insurance company deems this place appropriate for medical service delivery.
Radnet Imaging Center is more like a free clinic in a third world country.
Consumers beware!

Wow this place lacks professionalism it is disgusting! My mother had a mamogram and the tech was extremely rude!!! Made negative comments about her breast and kept complaining about having to do the mamogram! Are you serious?!! Made the whole experience even more uncomfortable. I hope management handles this situation and trains staff on basic customer service! I think we have had better customer service at a mcdonalds than this place!

I have been to this location for several imaging studies (x-​rays, mammograms, ultrasounds, and barium studies) and this is where I go for my yearly mammogram. My experience is that all the techs are awesome. I do find that I have to wait even with an appointment and that should not be happening. I haven’t had an issue with the front office staff and have found them to be friendly, but usually quite busy. That said, what I have found to be extremely frustrating is that people bring their small children or five other family members with them. LEAVE your kids at home! They take up seating for PATIENTS, who sometimes have to sit for quite awhile (x-​rays don’t need appointments) BIGGEST PET PEEVE: PARKING! The parking absolutely sucks! The stalls are too small and the lot is too small. This needs to be remedied.

If i could give this place a 0 star i would, unfontunately i had to come here throughout my pregnancy to get ultrasounds done, i pay alot for my insurance and i cannot believe that there’s places like this one, everytime i had an «appointment» it was a really BAD experience, if it wasn’t because their call center was messing up, it was that the appt was wrong or they didnt have my paperwork, but they always take longer than an hour from my scheduled appointment, it is a nightmare!!! And to top it off, the staff is by far the WORSE!!! At costumer service, horrible manners and attitudes, they ruin you whole day!!! You cant even ask a question because they answer with sarcasm and are very rude, if there is a way for you to avoid coming here do your self a favor a look for a different place.

I have been here a few times. Most of the staff is nice, but there is a lot of disorganization! There is always a long wait time, even with an appointment, but I think 4 hours is a bit ridiculous for a CT scan! Especially since it was a STAT exam. I asked at the 2 hour wait, and they said my paperwork was with the tech. And then again at the 3^rd hour, I got the same answer. Finally they admitted my paperwork was lost by the front desk staff and asked for the manager. It then took the manager an hour to figure it out before they got me back. By then, they told me my doctor would not receive the results that day. So I sat in their waiting room in pain for hours and starving because I had not eating in 9 hours. This is poor care towards patients and I will make sure not to be referred back!

Parking is a problem. All in all decent experience. The people all appear busy as I was told many types of testing is done here. The wait is understandable so many elderly don’t move fast. The building could use a good cleaning. Bring a book or something to do and it will be fine.

This place is so so horrible!!! Avoid this place at all cost! The staffs are rude and racist! I went there with an appointment but they still made me wait for three hours while the people came after me got to go first!!! I was there until it close and still doesn’t have my X-​RAY picture taking. RUDE and RACIST STAFF!!! NEVER COME BACK AGAIN! 0 STAR IF I COULD!

I loathe this place, I really do. I feel so negatively about this place that I really don’t even have he energy to leave a proper review but I’ll try my best. Let’s start with the staff. It seems like they take more time looking like they’re doing work, than actually doing it. Their constant smirking and horrible attitudes are more than I’m willing to deal with. If it was for me, I wouldn’t come. But, the urgency of needing X-​rays for your child is a different story. I’m disappointed at having to be here again due to their lack of work ethic and hope I don’t need to return any time soon.

This place is horrible. First of when calling to schedule appointment they were super rude asking why I needed an ultra sound, if I had pain on the lower right side of my stomach. Ummm I’m not the doctor, If that’s what the doctor is sending me in for why question it? Coming in for the actual appointment was worst. The staff was very rude. Waited for over an hour. I understand things can get backed up, but these people are just lazy. I asked where the restroom was, they said I couldn’t use the restroom due to potentially having an ultrasound, how long can I hold my urine for? I ended up leaving this place without anything done. That’s how horrible this place is.

Contrary to most of these other comments and reviews, I had a very pleasant experience. Front desk people were nice and the ultrasound tech was very nice. Only complaint is that there was hardly any parking and it was a bit packed in the waiting room. Otherwise I had no issues at all. My wait time wasn’t very long, I was out of there in an hour (waiting time and ultrasound combined). I also had an appointment. I guess the people that have issues are the ones that are «walk in» patients. You should always expect a bit of a wait if you are a «walk in» patient at any facility. Hope this helps

Ditto ditto ditto…
Rude people at the desk and come rely unqualified.
It took them 2 weeks to get approval on MRI… I went somewhere else and was approved within 5 minutes.
I have a PPO…
They seemed «stunned» that there were competent people out there who knew how to call my insurance company’s 1−800#. Shocking!!!

Horribly rude desk people. It is amazing to me. We were told to come in and pick up a prep kit for abdominal inaging that my boyfriend is set to have tomorrow. Then they call and tell him he doesn’t need to come in to pick it up afterall. Then again one more call the day before appointment he is called and told to come in. Well we are here the front desk people suck we wnt and asked if he needed to pick it up or not and they ask us to sit… so we sit and wait. I just think they should be a lot nicer and not so wishy washy.
Here again for the actual appointment. They made sure to keep up with the rudeness. The woman who checked us in didn’t even greet us, she put paperwork on a clipboard and just handed it over. Didn’t say please fill this out and bring back up. nothing. Now his appointment is set for 11:30 but we were asked to check in at 11, so we got here just before 11. He has not had anything to eat per their requirements for the ct scan and he has had to drink some crap they gave him. Now it is 11:45 and we still sit and wait amongst the rudeness.

As a former employee (xray tech) at this facility I can attest to the lack of ability to handle the patient load that the company forces us to deal with on a daily basis. I understand why people don’t like the wait. I wouldn’t want to wait that long either! When I worked there it was common for there to be up to a 4 hour wait for just a basic xrays. Don’t get me wrong though, the staff really wants to do a good job and get you in and out and on your way but we are simply unable to deal with the sheer volume of patients that come through.
Let me put it to you this way. A basic Xray takes about 10 minutes from the time we call you from the waiting room to when the xray is complete. An easy way to calculate the wait time and to better understand what the staff is going through is to multiply the number of people in front of you by 10 and that’s how many minutes, on average, the wait will be. We simply can’t do anything about that. The machines only shoot so fast, the films only process as fast as the processor will process them. If we need to do any repeats that’s going to add to the total time. If someone comes in and needs something more than a basic xray the exam could take up to 30 minutes or more depending on what the ordering physician has asked us to do.
I’d encourage you to fill out comment cards and voice your displeasure but let me assure you they usually just end up in the trash. It’s been over 10 years since I was an employee there and we got a TON of negative comment cards but in 10 years has anything changed? CLEARLY not. Has the company done anything to reduce the wait times? Doesn’t sound like it to me judging from the other reviews here.
I can’t recommend this facility or any other RadNet facility to anyone. To RadNet you are just a number. They want to make as much money as possible and don’t care if you have to wait of if the staff is overworked.
Bottom line if your healthcare provider tells you to come here try to find an alternative.

Front desk help were friendly but the facility is seriously overcrowded, doesn’t look clean and needs major updating. When I asked how long a wait for an X-​Ray I was told it would more than an hour. So I came back later and at least there were some chairs to sit on. I still waited for an hour.
The tech was really good; pleasant and professional.
Next time I’ll look for an imaging center that’s in better condition, has enough parking, and is better able to manage their patient load.

This place. This god forsaken place. If you ever come here be prepared to watch the people around you age before your eyes because you will be sitting here forever. Im not sure if the old people here walked in old or just ended up living their life in the waiting room. Why are so many people here all the time?
The first time I came here was for my son. He needed xrays for his legs. After waiting almost two hours, the lady at the reception window lets me know that the technician wont do the xrays because the work order from my doctors wasnt detailed enough. How is that my problem and why did it take so long until you decided you werent going to xray my child? So we leave and get things taken care of on our doctors end, which i still dont understand how there was a mix up seeing as how we were referred here by our doctor. My wife calls back a few days later and it seems everything is in order for us to come back and finish up. We ask what time they close and they say they are open until 10pm. We get there at 9pm but they tell us that the X-​ray services close at 8pm. Wish they would have clarified that over the phone! We come back another day early in the afternoon and like usual its a full house. After two hours we finally get called back to the X-​ray area with another person. Finally some progress! Until we get back there and are placed in ANOTHER waiting area! Oh mylanta! Why!!! Who is the sicko that’s getting off on these cruel jokes? 30 minutes go by and we are finally brought into the X-​ray room and get started. The technician seemed to do a good job. Up until her shift ended halfway through taking my sons X-​rays and brings in a new guy to finish. C’mon, I get that you hate working here and won’t stay a minute longer than you need to but at least finish what you started. We were literally almost done. It really shows the level of commitment they have here. X-​rays were finished and came out pretty good so I give them a star for that. Bottom line: IF YOU CAN, GO SOMEWHERE ELSE!