RAW Services Inc.

This company sent someone to repair our stucco after it had to be ripped out after a leak. The job was done absolutely horribly the wrong material was used and within a week it was cracking. We had to hire someone else to redo the job. I sent the company extensive pictures of what had happened and I never even got a reply.

I highly recommend this company. I had some mold and moisture damage from a leak and their response was quick, within a few hours. Damon is very knowledgeable, and explained the steps thoroughly. thus gave me piece of mind that all the areas would be cleaned up. Damon got right to work and did a professional job. Also if plumbing is needed, Rite a Way services is a great part of the team.

These guys are the best to fix open walls left by plumbers. You won’t know where the cut was made.
Great service!

I have honestly told people that this is the best company I have dealt with PERIOD. I came back from an emergency trip to CT due to my mother’s death and found major water damage. I suspect water came from the fridge. The home warranty appliance guy said it was due to the fridge and said I need to immediately get someone in to look at the damage. He suggested I call RAW. Adam came out and looked at it and gave me his evaluation while I called Allstate which authorized fixing the damage. I told Allstate Adam was doing fine and I’d just as soon use him — and it turned out that RAW hs worked EXTENSIVELY with Allstate. There’s so much to write here: every promise they made, everything they did, all the follow ups there were hitches, always showing up on time… it was all A Plus. They literally cut out layers of worry. The best part of this, came later. Allstate didn’t know whether the kind of damage I had was covered by my policy. But RAW had taken a ton of photos and worked with theses adjusters so it answered their questions. They work was done perfectly, on time and I told them that I’m a huge fan of Amazon due to that company’s efficiency and my experience put them on the same par as Amazon. ALSO: much of the inside floor had to be ripped out and replaced. Their other team did an amazing job on this… fast…moving things in a way to be as least disruptive as possible. The reality: I hope I NEVER have to call them again — but if the need arises I will and if anyone has a need I told them to use me as a reference. HIGHLY RECOMMENDED (and realize the timing. this all happened within a day of my getting back from my mother’s funeral. They eased some layers of stress)

We had a broken valve in in our upstairs toilet /​water closet and rite a way services came out per our home warranty company. I believed they fixed the issue (more about that later). They referred me to their sister company RAW. I called since water had flooded the upstairs and leaked through the ceiling to the first floor. They spent at least 30 mins on the phone with me giving me guidance on what to do until they arrives the next morning. Jason the service manager came out and was in a freshly pressed and clean uniform, showed me his credentials and gave me a courtesy call before showing up. He assessed all the damage and was beyond reassuring. He calmed my nerves and was beyond knowledgeable and kind. The next day his colleague Gabriel arrives with all the fans and dehumidifiers. He cut out the wet ceiling, carpet padding and did a great job. They checked on me daily to see how things went over the 4 day drying out period. Jasen and Gabriel became like family, I am very picky and can find fault with just about anything… my own character flaw. id admit it… these guys were amazing and wonderful with my young daughter. They explained every step and then turned the work over to their restoration division.
Mike arrived and did the rebuild assessment and was fabulous! He was just as professional as the other guys. He brought his Crew three-​four days and restored everything beautifully. He even made a second trip to do some touch ups from my own wear and tear! He offered to touch up some little dings and defects with his extra paint and patching material… WAY BEYOND THE CALL OF DUTY!
Jasen, Mike and Gabriel are the guys you want, and the whole office staff was fantastic. When they say they will call you back in 5 mins… it’s 5minutes. They were in constant comm with my adjuster as well and took a lot of stress off me.
I will have them back when we redo our downstairs flooring… that’s how good these guys were!
I can’t say enough good things about these guys. Please call them if you need help, emergency or not. Btw, they drove 2 hrs each way to come to my home daily… and they never rushed. Most companies wouldn’t take the job being so far or would try and rush the job to save travel time or days… not RAW!
Btw, got a call tonight from the area manager to check on us and see how we were doing and if we needed anything… this is good service!

I had a flood and they were eager to rip everything out however the replacement service was long and drawn out in addition to the touch up paint not matching and they used incorrect floor trims. This is where they REALLY dropped the ball and after numerous attempts to get them to come back and fix those items, they wouldn’t even reply to my requests. Poor customer service, I would never use them again or recommend them to anyone.

I had to give it a 1 star because they didn’t allow a 0 star rating
I recently had a water heater leak in my garage and my homeowners warranty company sent a plumber to my home (Rite-​A-​Way Services — don’t use them either — check out their ratings too!)
They obviously work together because the plumber wouldn’t replace my water heater until the water damage was taken care of. He had RAW contact me and came out the next day.
The technician from RAW gave me an estimate of $ 1700 for the ‘dry out’ phase and said that the ‘rebuild’ stage would be another $ 2k to $ 3k. I asked him why this was so much as the water heater barely began leaking a week ago.
The technician told me that the entire wall (50 feet of drywall) and the water heater stand would need to be replaced. He said that there were 30 – 40 mushrooms growing under my water heater stand. I asked how he knew there was so much damage behind the wall without tearing it out and his reply was ‘I’ve been doing this long enough to know when the damage is bad’
Since I don’t have an extra $ 5k lying around, I had a friend of ours come out and look at the wall. He tore down and rebuilt the water heater stand and about 2 – 3 feet of drywall for under $ 100. There were NO mushrooms under my water heater stand and we were able to spray the remaining wall with bleach water and use a high powered fan to dry it out.
I am disappointed that a ‘professional’ felt like he had to right to rip us off so badly.
Do yourself a favor — DON’T use this company!