Ruff House Pet Resort

I’ve been taking my 6 month old puppy here for an occasional half day care for about two months now. She enjoys being around other dogs and always seems to make a friend or two here. The staff is friendly. We tried boarding her for the first time for a 24 hour period for date night. After we picked our puppy up, she slept the whole drive home from playing so much. In fact she slept for a good part of the afternoon/​early evening. I know she loves it here because she has a spring in her step when we get out of the car and approach the check-​in desk. The only inconvenience is the 12 – 2 nap time. There are times I’d like to drop off at noon, only to have her placed in a crate for a 2 hour nap. But that’s a very minor criticism. I love how the staff interacts with the dogs and not just stand there playing yard duty. I recommend the quick bath after a long day of play. These guys do a great job.

After taking my Lola to a different «doggie hotel», I decided to give Ruff House a try. Completely out of the way for me but liked the first impression I got when going in for a meet and greet. Dropped off Lola Thursday and picked her up Sunday. Absolutely loved that I could check in on her on the webcam. Gave me peace of mind she was ok and happy. When we picked her up she seemed content and although slightly exhausted she from playtime we could tell she was well taken care of. Love that they check updated vaccinations at each visit and make sure other dogs are healthy for the safety of our dogs. Will not hesitate to take Lola back time and time me again!

We have been bringing out German Shepard mix here for almost 4 months now. He LOVES it! We take him so he will be tired and more well behaved — and he can barely stay awake on the way home. We have also left him for about a week on vacation. Happy to have found a great doggy daycare and boarding place. We love that everyone knows our dog and he is clearly loved there.

The Ruff House is a serious pet training facility with staff that value personal accountability and evidence-​based progress. As the owner of three adopted puppies, I’m genuinely impressed by their professionalism.
Not only can you supervise your dogs 24 – 7 through online surveillance, but their trainers provide written report cards and personal consultations as part of the service. It almost seems hilarious, but their commitment is no joke!
Our standard poodle loves to splash in their pool after a lesson. His improved behavior and upbeat mood are my strongest indicators of success.

I absolutely love this place (I go to the Riverside location). Staff are friendly and helpful and attentive and caring for all the dogs, and the facilities are clean and well kept. They require a «meet and greet» before your dog’s first stay, which is a great opportunity to make sure your dog will adjust well to the play yards and the other animals, and then it gives you a change to tour the facilities.
My dog just finished her first overnight stay with the Ruff House and we are both very pleased. They offer grooming and bath services while you are boarding your dog, and I can only say that it was such a treat to pick up a happy (albeit super tired from playing with all her new puppy friends) and clean-​as-​a-​whistle (she smelled GREAT) pup from her overnight stay. They also have both mini suites and rows of kennels, so depending on your dog’s preference they can sleep in a room on their own or in a private, separate kennel among some other dog friends.
I will definitely utilize Ruff House again!

We’ve taken our English Bulldog to a few boarding places and wanted to check this one out because their hours are more convenient for us. We went in for a «meet and greet» and they gave us a tour while our dog was allowed to play for about 30 minutes. It was cool to be able to see the yards and where the dogs are boarded. Everything was reasonably clean and dog-​friendly.
They’re good about explaining their process and why they do what they do, how they group the dogs, etc. We brought our dog in for daycare and was able to watch him on the live cameras, which was fun.
Our dog is very high energy and can be a bit annoying, because he’s very excitable. They worked with our dog, and took him in to a separate dog run, every 10 – 15 minutes, to let him take a little break. Then they would return him to the yard with the other dogs.
When we got him back at the end of the day, he was happy and clean. In my experiences with OTHER boarding facilities, we’ve picked him up and he reeked of urine or feces. Not so here.
Their rates are a tad on the high end, but not unreasonable. It’s worth it to us to have the piece of mind and my daughter loves to check on our dog with the cameras. We’ll definitely be using them again. Thanks Ruff House!!!

I was very excited to have found this place to board my dog… it looked promising. I loved that I was able to watch my dog on camera from my vacation. Overall the experience was pretty good until we got home. I’ve boarded my dog about 4 times, i take him to the dog park daily, he goes to numerous doggie day cares, and I have always gone above and beyond to get him every vaccination possible. My dog was boarded here for 4 days. I didn’t like that I was unable to bring his blanket because that is my dogs favorite thing in the world. When I brought my dog home he was distant, tired, and didn’t want to be moved or touched. (which is completely the opposite of my dog) I knew this was going to be somewhat normal after all of the excitement and running around for 4 days. However my dog got worse. He was coughing and sneezing all day and all night. His eyes were all puffed up and you could tell he was miserable. I took him to the vet and they said he had a bad case of Kennel Cough. We had to keep a close eye on him in case his symptoms got worse. Luckily, my dog is only 2 and he was strong enough to fight the sickness and he is back to his normal self after 2 weeks. I asked the vet how he could have got this because he had all of his vaccinations, and she told me it was because of unsanitary conditions. I called Ruff House in a nice demeanor simply to just inform them that my dog had suffered from this and to make them aware that this is happening so I could make sure that other dogs do not get sick. I was very nice. I didn’t ask them to compensate me for boarding or vet bills… although they should. I just wanted to make sure other dogs were safe. I have put a couple calls in and the manager, or the owner can’t give me a call back. WHAT AN AWFUL COMPANY TO BRING YOUR DOGS. They can’t even take 2 minutes out of there day to apologize and check to make sure there customer is okay. I will never bring my dog here and I will make sure to tell everyone so that no ones animal is in danger of harm. They care about making money. This isn’t a company that is going to care one bit about your dog, or your dogs well being.

My fiancé and I absolutely love Ruff House (Riverside). We don’t trust anyone else to take care of our baby! We have a 6 year old pug (named Indy) and she has been going to Ruff House for a few years. She usually only goes when we have to go out of town and cannot take her with us.
I always book with ruff house in advance usually through their website or by email.
Indy usually gets her own suite when she stays at Ruff House. We don’t crate her, so I want her to be as comfortable as possible.
We love that they have the webcams in the play yards! I am usually addicted to my cell phone watching Indy on the webcam no matter where I’m at! I just love to see her and know she is OK. It’s great that she is walking around and getting exercise, and socializing.
I wish that we could use/​see webcams from within the suites. I’d like to see my Indy girl when she goes to bed. Just to see she is sleeping on her bed or whatever. It just makes me feel better. Indy usually sleeps in our bed, under the blankets, right next to me. :)
After Indy’s ruff house visits we always get her a spa bath from their groomer. They always do a great job!
I always supply ruff house with Indy’s food and include serving size instructions, etc. I always pack a little extra incase there is some emergency and she has to stay an extra day or 2. Well, even with extra food packed every time, they always use all of it!
It’s not a major issue for me, I’m sure Indy loves it. Haha
In the end, we love ruff house and are grateful to have them so close to us. Thank you for always taking such great care of our baby Indy!

I am so grateful that I discovered this place. My dog actually looks forward to coming here. They’re always so friendly and accommodating, and the prices are more than reasonable. I love that I can watch him on the webcam whenever I want, and they always take the time to write out a thoughtful report card for when I pick him up.
They offer training as well, so this seems to be a very convenient one stop shop.

REALLY AWESOME PLACE!
My boyfriend and I were looking for a new place to board our 3.5 year old Boxer mix for a weekend and a friend recommended Ruff House to us. We had boarded her before and knew she loved it but a recent move had a us looking elsewhere, so we decided to check Ruff House out. During her meet and greet I was able to watch her via the video feed they had in the front. They took me on a tour of the facility, which hadn’t been done a her previous boarding facility. It was nice to have a choice of suite as well. Over the weekend it was nice to be able to check the webcams to see how she was doing. Our baby girl has a leg injury and in the past picking her up from boarding after long, active strenuous play causes stress on it and she is in pain a day or two afterwards and we have to give medication and restrict her for a week to 10 days, but with Ruff House we notified them of the injury and that if she shows signs of pain to just let her rest. So for once in the past year and a half since the injury, she has shown no signs of pain after a weekend of play. We were so happy to see that whatever they did she was pain free. *Have to note how much I loved the report card they send home on how she was that weekend*

We’ve been coming here for years, great staff and reasonable prices. We have tried about 4 other boarding places in and out of the area, and found that set up and services are fairly comparable, if not, Ruff House is better. Ruff House appears to have cleaner areas for play and sleep. Playtime is included in the overnight fee, while other places is an add on, and have shorter «outside kennel» time. In addition, the Riverside location is conveniently located near the 215÷60÷91 interchange, not far from UCR. Bottom line, we are not scared about leaving our little girl here. If only occasional free baths were provided. ;-P

Once again the owner has gone to great lengths to have my review removed, if you look under «not recommended reviews» and «violating terms of use» you will see the efforts that have been taken to show only the good ones, read bev p review my story is similar to hers, not really sure why a genuine review can be removed ??

I love Ruff House and so does my 3 year old Shiba Inu, Nala. She goes 2 – 3 times a month and has a blast! I’ve tried two other day cares and I wasn’t pleased with how they treated my hyper dog and kept her isolated for playing too much. I found out about Ruff House and gave it a try. My dog immediately enjoyed spending time there and even has a couple best friends. Ruff House accommodated my dogs needs and personality and I couldn’t ask for a better daycare watch my shiba. I never have any worries when she’s there and she gets a report card each visit. All the staff members are amazing and love interacting with their customers. I love how when we drop Nala off we are greeted eith kindess and on a first nama basis, and Nala receives hugs right away. We live in Orange County and we drive to Riverside just because we know our fur child will be safe ans happy. Thank you Ruff House!

I am glad we decide to leave Duke at Ruff House. I was completely at ease leaving my Dukester in their hands.
Duke is 10 and has been left before. We have taken him to other trainers/​kennels, we have left him at relatives and one local vet has boarding services.
First thing that concerns me about leaving Duke is if he is going to be stuck in a cage most of the time. At Ruff House they are not locked up in doggie jail they have a play yard. They also have cameras of the grounds that are streamed online so people can view their pets while they are gone.
Second concern I have is that I have been told that Duke just lays around all day and does nothing and looks depressed. At Ruff house and their online video streaming I was able to see Duke walking around and playing.
The price of boarding was twice what I have paid at other places, but Ruff House has a better facility and I could see people in the play yards actually watching them.
Duke will definitely be back

I left my dogs for 12 days while I was on vacation with my family and loved being able to watch them on the web camera with my ipad. The staff was great and was always in the yards with them.
My dogs always sleep in my bed with me, so I was a little worried, but they seemed really happy and I would highly recommend this place for long term stays.

I’d never boarded my dog (Beau, a Maltese /​Pekinese mix) before, as he usually stays with my fiancée’s daughter, Natalie. Now, Natalie has two dogs at her house, one of which (Zowie) is a full size Husky. Beau and Zowie are best friends. Despite Zowie’s size being at least 3 times the size of Beau, they play all day long, even roughhousing a bit, yet Beau has always been fine and in good spirits when I picked him up.
I boarded Beau at Ruff House for three nights because Natalie was out of town. The facility looked to be in good order so I was fairly comfortable. Picking him up was a different story. When I went to pick him up Sunday, they said he’d «just» scratched his eye. I was paying the receptionist and here Beau is brought out with a cone around his neck. When I asked how this happened, they had no reason at all. Claimed it «just happened». I could get no answer as to why. Now, I could understand if he & another dog were playing. However, because Beau is not yet neutered, he was kept in his own separate play area, alone & away from other dogs. Again, if he wasn’t in contact with other dogs, how did this happen? No answer!
I did opt for him having a bath before pick-​up time. The only logical reason I can think of for his eye was that maybe it happened during the bath. If that’s the case, nobody would admit it. Again, no explanation on how Beau’s eye was scratched. They did have a vet there, which I found odd given it was Sunday. .. unless he needed to be called there. The vet had checked him out and gave me eye drops to use over the next week.
Since I got home, Beau has not been his playful self. I assume because his eye’s in pain. Regardless, I won’t be using Ruff House’s services again. If they could have explained what happened, whether he did end up coming in contact with another dog, it happened during his bath, or whatever, I may have a different frame of mind. But just saying «Here he is, scratched eyeball, sorry, don’t know» doesn’t cut it with me. That leads me to believe something happened and they’re refusing to say.
I won’t be going back to Ruff House. Something was just too rough.

I am so happy I found this place! I have boarded my dogs here 4 times over the past 6 months and will board them again in a couple weeks while I’m away on a weekend camping trip. I love the staff and the attention to detail pertaining to my dogs. Being able to watch them on the live web feed is priceless and so much fun to see them having fun and playing. I love the add-​on features like the ice cream treats too.
Besides boarding my dogs there, I also take them for a spa bath with Furminator treatment every couple months and man is it worth it! Includes brush, bath, teeth brushing, nail trim, ear cleaning, anal glands and blow dry. They always come home feeling soft and smelling good, plus they always get a cute bandana to wear! I have zero complaints. Also, my dogs are always excited when we get there, tails wagging and all, unlike when I have to take them to the vet and they shake and pee on the floor. I guess they like it too!

Peace of mind is priceless.
I was freaking out when, 1 day before my 2 week trip to China, no one had committed to watching my 8 month old Pit bull German Shepherd mix Frankie. I was avoiding the option of boarding him because he’s so young, I was afraid he would be bored and lonely in a cage, and I didn’t want to pay a fortune. So when I took a tour at Ruff House, I was proven wrong and was extremely impressed.
First of all, the facility is really tidy and spacious. It’s got a fun, resort-​themed style (think cozy kennels labeled with Caribbean getaway locations) and is fully stocked with food, equipment, clean blankets, etc. There are so many options for dogs who are young, old, friendly, fragile, tough, unfriendly, big, small: your dog can play with other dogs all day or stay in a room by itself, or do both.
The staff here take what they do seriously and are truly dog lovers. They will separate dogs who are being too aggressive from the rest of the pack as a short time-​out. Also, I was relieved to know that all vaccinations needed to be accounted for, that dogs had to have a meet-​and-​greet before being approved for compatibility, that there is medical support just in case of emergency, and that there is always a staff member watching the group. The playgrounds have such a cheerful atmosphere, the dogs are in absolute heaven, and the play structures look really fun. Best part: the live webcam so you can visually check in on your dog anytime from early morning to dinner time.
You can bring your own food or use theirs, free of charge. They also offer additional services like belly rubs, individual walks and even ice cream for your dog while you are gone. Just a generally well-​rounded and fully-​equipped place. Also I was impressed by such a nice place in Riverside… I was worried I would have to drive him to another city for quality service.
I got Frankie back, clean and bathed, excited but relieved to be able to relax at home again, even a little plumper, and all for a price that was very fair. The staff is very thorough in their expertise and very professional. I think I felt even more comfortable leaving Frankie here as opposed to with a friend. I’ll definitely be coming here first the next time I’m in a crisis and need someone to watch him for me last minute.

I have been boarding my two dogs at Ruff House since the day they opened. I have never had a problem with my dogs and the staff has always been very friendly.
After reading some of the negative reviews, I decided to post my positive one. After all, it takes work to write these and people will usually only write when there is something negative to say. Look, you are dealing with humans, and as humans we all make mistakes. The key point is how things are addressed after the mistake has been made, and in my experience it has always been followed with great customer service. If you really have a problem with Ruff House, talk directly with the owner. I am sure she will do everything she can to make you happy as she has done with me. My dogs have a great time at Ruff House and will continue to go there.

I am ashamed to say, we tried Ruff House. I really hated supporting a place that discriminates against breeds, but we were in a bind and had to find a place for our dog to stay a few times. Having experienced Ruff House personally, my rating is more accurate now.
Our dog stayed at their facility a handful of times. The first two times, there were really no problems and they just said she was energetic and always wanted to play. The other times, they said she was «too energetic and pushed too much to play». Now, isn’t that the point of bringing your pet to daycare? To get that energy out? Well, since they were already having a problem with my dog being too happy to be there and play, I was starting to wonder. Then the next visit, my dog was able to climb their fence, 5 times. I would think that at a doggie daycare facility, they would think about the type of fencing and take into consideration the fact that most dogs CAN climb a fence if they really wanted to. I told them that if she continued to climb out, just put her in the kennel so she won’t get hurt.
Fast forward to this week, we’re in another bind and I needed to find a place to board her overnight. I told them that I know she climbs out of the play yard and that it’s fine to just keep her in the kennel while she’s there. I call to confirm the reservation today (since I made it online earlier this week) and was informed that my dog is no longer welcome at their facility and she’s too much of a «liability». NO LONGER WELCOME?! A LIABILITY?! Really? Everybody and every other facility my dog as been to, love her, adore her, and have never had problems with her. But Ruff House now won’t welcome her onto their location because «she’s such a problem dog».
So now I have a clear understanding of this place. Unless your dog is perfectly behaved 24/​7, and really doesn’t want to play too awfully much, then your dog is welcome. But if you have a happy, playful dog, that’s too much to handle for them. Or if your dog is able to climb a fence if they want to, your not welcome. And don’t forget to check your dog’s breed before hand, because all «bully breeds» are just such horrible dogs that none of them are welcome either.
Do yourself a favor, don’t go to Ruff House. Bring them to a place that truly loves dogs, of any kind. Your dog will thank you later.