Stonehaven Apts

This place isn’t the best but it isn’t terrible. Walls are thin but other than that no real complaint except the excess utilities charge. Me and my roommate hanged our light bulbs to energy efficient ones and that helped.

Terrible! Why would they schedule a move in for students on a Friday when their office and maintenance close on the weekend? The air conditioning is not even working in the high 90s weather. That’s not the most humanitarian thing to do. I should say — I would give this apartment 0 star for being so inefficient! And how so inconsiderate. Service is just so bad — don’t know how else they can ruin the start of a school year for anyone.

First off I regret not reading these Unilocal reviews before I signed up to live there. Every month my roommates and I (4 of us) would likely pay about $ 50 – 70 in total for electricity (and we didn’t use much I was hardly there)! They were really rude and pretend to be your friend at the leasing office. It’s unsafe here!!! One of my roommates bike was stolen in the bike storage. And some guy was found carrying a guy inside the community. Maintenance guy was cool, probably the coolest person working there! After your lease… That $ 200 security deposit right? Bye bye deposit! One of roommate got $ 154 he called and got everything back. I got billed $ 137 I called and they told me «we will get back to you let me talk to my manager» and nope never called back it’s been 2 months now. My roommate (that I shared a room with) got $ 102. I don’t get how they do this? Different amount for different people? If it was a standard cleaning fee shouldn’t it be the same amount for everyone? They tried to squeeze money from a bunch of broke college students!
If you are trying to save a little money, don’t live here. It was just a bad college experience overall. Pick somewhere a little more expensive and you might get the college experience of your life!

A great choice to live in. Everything looks nice inside. There is a good amount of room in the apartments for 4 people to live in. The ladies in the front office are all friendly and easy to talk to. Stonehaven is a good place to live.

I’ve lived here for 2 years and it’s been great. Such friendly staff and such highly maintained area!

I live in a single by myself. I have the place to myself, and I love it because I have my privacy and can have people over if and when I wanted to. I also appreciate the service in the front office because every time I need a service or something fixed, they would have it done by the next day. Everyone is really nice if you talk to them. I’d live here again.

Alright, let’s just get it over with and make this easy.
I lived in a single-​resident unit (no roommates, one bedroom, one bath) for the 2012 – 2013 school year, and the Fall Quarter in 2013.
If you’re living by yourself the place is fine as far as space goes.
There was a ginormous stain on the living room carpet when I first moved in, also, my toilet didn’t flush for the first two days. Not the best first impression.
Let’s discuss some general pros and cons here…
PROS:
— Thuy. I know a lot of people have issues with the front staff, but I really loved Thuy. She was always so nice and helpful and accommodating and I never, ever had a problem with her. She’s the saving grace in this place and was always so well mannered and patient and truly a God-​sent when everything else here sucked.
— Space is pretty good if you live by yourself
— You get more financial aid when you live on campus (but also con, because that’s why the apartments are so expensive)
— The pool is really nice and well maintained
— As long as you’re not disgusting, the apartment is easy to clean and maintain
CONS:
— Sandra. Dear God, Sandra. She’s the property manager and she has a HORRENDOUS attitude. The only time she was nice to me was when it was lease renewal time. She never talked to me about anything other than business. She needs to take a lesson from Thuy on how to connect to the students. She’s constantly rude. During the Summer of 2013 when I was staying there (it was free with lease renewal and I was doing summer school) there was NO HOT WATER FOR A WHOLE WEEK. Why? Because the maintenance staff is doing MAJOR overhaul redoing and cleaning everything for the new residents. When I called to complain Sandra told me «to deal with it.» Excuse me? I know my rent was free for the summer, but up until then I paid $ 1,220 A MONTH for rent and you expect me to just «deal» with ICE COLD WATER. Then YOU come take a shower!
— YOU WILL HAVE AN ANT PROBLEM. It’s inevitable. If it was nighttime and my trashcan was full, I didn’t feel comfortable leaving my apartment (I’ll explain later…) I would often leave my trash bags (small plastic grocery bags) outside in order to help deter the ants. THEY ARE EVERYWHERE! The good news to this, however, is that they do have an extermination team that comes biweekly and if you tell the office they add your room to the cleaning list. After they came, the problem was solved. But it was still a major inconvenience at the time.
— A STUDENT WAS ROBBED AT GUN POINT OUTSIDE MY FREAKING WINDOW. Yes. We know college campuses are notoriously dangerous areas to live in, but sometimes Riverside takes the cake. I chose Stonehaven over other on-​campus apartments because it is a «gated» community, where as other apartments have easy public access. However, apparently, the gate is for show. After that happened, I never, ever left my apartment at night. Nope– not even to take the trash out. It’s way too dangerous.
— The furniture, upon moving in, was rickety and shaky and cheap. But it held up well.
— I had a few issues with general maintenance…
— Toilet stopped working (again), but maintenance fixed it
— Went to open a drawer and the front panel fell off, again, fixed it
— Garbage disposal didn’t work when I first moved in, apparently the nimrod who lived there before me tried to shred large pieces of plastic
— The time the dishwasher and sink pipes decide to fail and flood my kitchen. Again, they fixed it.
— Maintenance guys are always helpful, but this place was built with low-​quality, contractors grade materials
— The walls are VERY thin. You will hear your neighbor use the restroom, move furniture, or breathe. You practically can never have people over because your two person conversation will get the RA called on your for a noise complaint (I’m not exaggerating. That really happened).
— THE FIRE ALARM IS LOUD AND GOES OFF REGULARLY. Pray your building mates aren’t stupid.
— It’s EXPENSIVE beyond belief
— Everyone is anti-​social that lives here, there’s not «community»
— RAs are non existent and never have anything interesting going on for residents
— They’re third party owned, so UCR contracts out to these people to offer the same benefits of on-​campus housing although they are technically not UCR oriented. This means that you cannot pay for housing on GROWL, and must give them a check/​cash personally to the office. This means you have to wait for your financial aid refund to come in (we know how that goes…)
All in all, I think the best thing this place can do is get rid of Sandra. She’s the reason so many people can’t stand this place. Thuy should be promoted to the property manager, and I believe she has the aptitude necessary to make this place a more quality and suitable environment for students.
So would I recommend it? As is, right now, no. Save your money and rent off campus.
But if Thuy gets promoted then this place might actually stand a chance.

Don’t move in here. They will find a way to squeeze every dollar out of you… I mean it stay away.

Great condition, my ***. Our apartment smelled moldy all the time (serious health hazard). One day it started drizzling and the waters leaked from the roof through out walls so the wall and the ceiling had to be resealed. Although the maintenance people were nice, It was such a h***le for us. I didn’t mind getting my mails from the ladies but now since I live at an actual UCR housing, I can say that I prefer students to handle my packages since it’s more efficient. Sometimes, I would have to stand waiting for someone to appear since no one is in the office (and I don’t feel judged). At least at Bannockburn, student worker is always there. I also never felt safe here despite the gates. Last year neighbors had series of robberies and break-​ins, so that’s been fun. Don’t believe them when they tell you that this place is safe. Don’t forget the plumbing issue. Our toliet never flushed properly and trust me it’s not our poop, it’s the poor plumbing system that THEY ALSO IGNORE AND BLAME IT ON OUR POOP. Walls are paper thin. Our complaints do not matter because they just want to pocket money from us. Don’t be a dumb *** and rent from here. You’ll never get your security deposit back no matter how clean you are.
Don’t be dumb and save money. Go live somewhere else: OBAN, FALKIRK, BANNOCKBURN, ANYWHERE ELSE BESIDES THIS DUMP.
No seriously, if you read other reviews you can see that the commonality of our experiences can be summed up as: MOLD, RUDE, DANGEROUS, and BROKEN.
This place needs to be burned down and turned into a parking lot.
EDIT:
People tell me, «but this place is furnishhhheedddd»
Well, what the hell. Students move out all the time and leave furnitures behind. Also students sell their furnitures for really cheap (like a bed for 40). And plus, after you use it and graduate, you can sell it again. Stonehaven furnitures suck. Punch their couch and you see the dust universe coming alive. NASTY

This place is probably the nicest of the student housing for UCR. Although its pricy, the furniture and appliances are better than most places. The apartment it self isn’t bad because it’s in great condition and comfortable. The bedrooms are also a decent size compared to other UCR apartments. The only downfall it that its the farthest from campus and the RA don’t really do anything.

High price for a bad place. Everything is always breaking, always mold in the bathroom growing. I’ve had to evacuate for at least 2 fire alarms a quarter but have never seen an actual fire. The worst part? Tweety, which can you believe is the NAME of the horrible woman at the front desk. She noses her way about your business, makes up arbitrary rules, and generally tries to do as little work as possible while blaming tenants for everything that goes wrong in the place. I asked people to stop sending me mail so that I wouldn’t have to deal with her. I don’t know that I can describe how awful she is.

I Lived here my sophomore year at UCR and at first it was fine and i had a chill roomate, however as the year went on i could see that i signed a lease from hell.
First off, They raised the rent and got rid of cable. The apartments are already too small and expensive, plus you cant have more than three people over per resident because they will write you up (True Story).
Secondly, this place is built on an anthill! Ive never seen so many ants in an inhabited space in my life, and i lived quite a few places.
Thirdly, EVERYTHING BREAKS. I had to put in multiple work orders and sometimes they didn’t bother coming.
Next, The office managers are a pain in the butt, but i had to put on a smile and be respectful as they made me feel incompetent for asking why my work order was never attended to, knowing it was their fault
Also, the buildings feel weak, we had a few minor earthquakes and it felt like the building would topple over any minute. They look pretty on the outside but the inside needs ALOT of work. You can tell they cut too many corners and the showers are made for hobbits. Also the smoke alarms go off at the slightest puff. Nobody could cook without the fire alarm going off and it doesn’t only go off in your apartment, but it goes off throughout your whole building, which if you live in building A is another pain.
Honestly, if you can live somewhere else. Its not worth the 1000 dollars a month with basically nothing included, not even cable anymore, Please look elsewhere and don’t live in the most expensive section 8 housing.

Now that I have received my move out refund from Stonehell (my deposit was originally $ 200something…it is now $ 73…from the «cleaning crew»), I can freely Unilocal about this place. I lived there from September 2009, until June 2012, in Building H, second floor.
Area:
It’s Riverside, so that should be pretty self-explanatory…but for those of you not satisfied, I’ll elaborate. This complex is the furthest of all the UCR apts. It is about 3 – 4 blocks away from campus, on a street that is littered with shattered car windows. If that doesn’t tickle your pickle, people like to walk their dogs and have them take a shit on the sidewalk grassy area. My ex boyfriend was unloading my groceries once, when two gangster wanna-​be in a brand new honda tried to start shit. The minute they saw how large he was, they crossed the street and left. Two days later, the same guys had punched some person for their cell phone, right in front of the park Stonehaven is by. Need any more? UCRPD’s daily emails about break ins and attacks will do the work for me.
Building & Parking:
It is supposedly the newest apt. complex out of all the UCR places. Really? Because it is falling apart (see pictures). Building H is the worst building EVER. It is the building with the most fire alarms pulled (I’m talking drunken assholes at 4 am, as well as bad cooks who should really just get Jack in the Box, but whatevs, at least they were trying to feed themselves.) The halls are right out of a zombie apocalypse movie, and trust me, you wouldn’t make it out alive. Total fire hazard. The walls are ZIG smoking paper thin, ok? I could hear my neighbor’s PEE every fucking day, not only from my bathroom, but from my bed. The bathroom WILL mold, so keep the windows open at all times (unless you live downstairs, because that’s where intruders crawl in through — true story.) It comes «fully furnished», which means an ugly, stained couch, one chair, 2 stools, a full kitchen, 2 beds (we had a 2 bedroom with 4 girls), a desk and a chair. Quality, zero. Stoves are electric, but don’t go over 5, because you WILL BURN your food & set the alarm off. Parking is a whooping $ 465 and it goes up every year, the gates are ALWAYS broken, and allow people to rummage through the garbage. Keys always get stuck and are a bitch to force through the key hole. Hope you enjoy hearing people walking through the halls at 5 am, and waking you up… or skating, which was my favorite. Carpet is gross and stained ²⁴⁄₇.
Office People:
Everyone’s favorite… let’s just say the office got a full make over, even though nobody is ever there but the two office monsters & the staff. The staff is great… the office women? The manager is mean and relishes in trying to belittle you. Talk back to her & she will LOVE you (again, true story.) The asian one is super two faced, but if you are too, she will be nice (seriously, true story.) Want your packages on time? Good fucking luck. Learn to annoy the fuck out of them about it & they will retrieve them for you, but they’re too «busy» to alert you about them, because talking and eating SIX (6) burgers in their car (AHEMmanagerAHEM) is super important. You may only pick packages up from 3 – 5 pm. If you achieve these things, you will be exempt of late fees when rent is due *wink wink* (by the by, rent is ridiculous for half a bedroom, ¼ of a kitchen and half a bathroom: $ 476 and rising.)
Renters:
Yes, college kids can be rowdy, but these fuckers took it to a whole-​nother-​level. Drunken kids yelling and throwing pool furniture around at 3 am, you call the RA, she tells you that it’s their (new) policy that YOU try to fix it first. Back in 2009 – 2010, the RA was in charge. Now? Suck it up, OR call UCRPD and they will call the RA for you. It’s loads of fun watching the RA’s pissed off face walking to the drunken ‘tards to tell them off. Maybe you shouldn’t get paid so I do your job, bitch. Fire alarms twice in one night? Check. Condoms by the gate doors? Check. Broken bottles, trash in hallways, flour bombs, and cigarette butts? Check (see pictures.) Cleaning crew? Not until it’s moving in season, when the parents come over with the prospective new renters. True story, yet again.
Fees:
Internet REQUIRES ethernet cable. You WILL be charged for «electric bills» every 3 – 4 months, and they will be around $ 2 – 4 per person, because the manager probably needs another round of burgers. You may clean all you want, but they will still charge you after you move out (staff told us this themselves.) Late fee is $ 50. Lock yourself out? Only once please, because the 2^nd time will cost you $ 25. Laundry card is $ 20 plus whatever amount you fill it up with. Oh and the laundry room is fucking DIRTY, but smells good, and they only take checks (the online visa fee is ridiculous.)
Are there any pros, you wonder? Well, it’s on campus… kinda, sorta. You will most likely make a friend or two there. Maybe. You get parental freedom… yay?

I am a student at the UCR and Stonehaven is the ‘on-​campus’ apartment that my roommates and I got stuck with because it was the only option for us to stay together.
Sure, maybe the initial appeal of Stonehaven is that it is already furnished, looks nice from the outside, and unlike the other apartments on Canyon Crest advertises free wifi.
Yet once a student resides here, it all goes south.
First of all, there really isin’t wifi here… so I guess that was just a lie on the pamphlet… and I consider that false advertising. When I first got here, I had to bring back my Ethernet cable that I had to use in the dorms, yet even then the Ethernet port was pushed into the wall and impossible for me to plug the cable in. I put in a work order for the problem (and getting the form filled out at the office was a less than pleasant experience… but I’ll get to that later) but when the handyman came in all he could do was pull it out of the wall and my cable now has to be connected externally. Other than that our closet sliding doors are constantly becoming unaligned and impossible to open and close, we got so sick of it that there came a point where we just removed the doors completely and they were propped up against our living room wall. Sure, we’ve put in a work order for it which temporarily fixes it but it is an annoying reoccurrence. It boasts to be only built in 2000 making it only over a decade old, yet judging by the interior I wouldn’t be surprised if someone told me it was built in the 80’s.
Secondly, the walls are so thin that I constantly can hear the guy who lives next door listening to music and watching movies. It is so bad that I can even recognize and name the specific song and/​or movie that he is listening to or watching. I can also hear the footsteps of whoever is walking down the hallway at whatever hours of the night. Since my apartment is towards the front we also constantly hear people stomping on the stairs, the clanging of the gate, and the tweet of the nearby crosswalk.
With the weekly UCPD police crime updates that UCR students get by email, it is safe to say that the Riverside community isin’t the safest. Speaking of the gate, the back gate and the front gate are constantly broken. The key is difficult to turn to open the gate, or it gets stuck. Sometimes one can merely push the gate and it will open. If you have a car, Stonehaven parking permits are the most expensive out of all the apartments because the parking lot is gated and comes with a little remote gate opener, yet on numerous occasions we have seen homeless people digging through the dumpsters, who are able to get in by waiting for the gate to open when cars leave or simply letting themselves in through the broken gate.
Again, although Stonehaven is an ‘on-​campus’ apartment it is the farthest one and for some reason houses UCR students yet is not managed by the university but by some other company, making the rent payments an extreme hassle. The majority of students rely on financial aid to pay for school and the living expense, but Stonehaven does not care if a student’s aid money has come in or not therefore 2 out of the 3 times that the rent has had to be paid this year, I have been forced to pay the late fee. I don’t know about you guys, but I nor my family cannot just magically come up with over $ 1,000. When I first tried to pay rent by check, I nicely went into the office to give it to the ladies that were there, but they rudely told me to go outside and put it in the drop box. When I put in the the box, I saw that it just flew in and landed on the floor. I don’t know about you, but I don’t feel comfortable with my check for over $ 1,000 landing in a pile on the floor or God knows where.
Saving the very worst for last, the management. There are always two ladies in the office that manage this apartment complex. No matter what you go down to talk to them about, they always to seem to have a pompous attitude. Particularly, the main reason I dreadfully go into the office is to pay rent or to claim packages. One time, I desperately needed a book that I ordered online for one of my classes. I was already behind on readings and used my Amazon Prime account for speedy 2-​day shipping. Yet what I forgot to take into consideration it what I’d like to call the ‘Stonehaven shipping clause’ because even if my package only took 2 days to actually arrive at Stonehaven, it will take them 5 days to process and inform you that your package has arrived, when it’s actually just been sitting in the office. Long story short (since Unilocal is only allowing me 1500characters) they were very rude to me about about getting my package, and when I proved to them that it had arrived and was signed for, they finally took a second look, found my package and with the excuse, «Ooops, sometimes we make mistakes, it’s inevitable when you have over 200 packages to process», handing it to me. They need an attitude adjustment or no one will ever renew

Is there an option of no star? I absolutely despise this place.
The walls are paper thin. I can hear people walk down the hallway at 4AM. I can also hear my neighbor watch Law and Order in his living room.
Nothing ever works here. Our apartment came with a broken closet, a dirty toilet, and a clogged kitchen sink. The carpet was extremely dirty; we literally vacuumed dirt and soil from it.
But I would have to say the management is THE worst. I’ve never met anybody who is as consistently rude as the two ladies who work in the front. They’re only nice to you in February when the contract renewals are due. Your packages will always take an extra two days to process to you once it’s delivered to the office because the rude ladies up front claim that «they receive over two hundred packages daily and it takes a long time to sort.» That is their excuse every single time. They ALWAYS mix up our mail; someone else’s magazines or letters always end up in our box.
This place is complete bull and a waste of money.

This place is crap. Don’t be fooled by the appearance of stonehaven. The staff may be nice before you sign, but once you sign they are absolute crap. I have a water leak in my apartment that destroyed some pretty important documents including my passport and degree. They were less than apologetic for the inconvenience and the mildew smell never left the apt. It’s also ridiculously loud. I then moved to the plaza. Which is an older apt. But you save sooooo much money, closer to campus, and you don’t have to deal with those incompetent asses.

So its the end of the year, I’ll update as a FINAL review for this place.
The maintenance guys remain prompt with the work orders I submitted, I don’t know why people said they’re slow. I filed a work order for a broken toilet handle and a dead light bulb, they fixed it the SAME DAY I placed the work order.
Something I forgot to mention about the apartment, the place molds fast as FFFUUU (mainly the restroom). The toilet molds. The bath tub molds. The bathroom CEILING/​WALL molds. There were also random amounts of ants, but there were never enough for me to go complain about it.
In addition, the fire alarm goes off LIKE CRAZY if your building is full of people who don’t know how to cook sh*t. So advice for people who DO or DON’T know how to cook: JUST TURN ON THE FAN ABOVE THE MICROWAVE. Save people their sleep/​ears. You’re lucky if you live in the smaller buildings like B.
OH, the thing that made me and my roomies mad was the fact they will randomly charge you for «overage of utilities.» My roomies and I did not have a TV and we were very conservative with the AC/​lights/​everything else, but they managed to charge us $ 4.12 EACH. Our neighbors got charged the exact amount who DID have a TV. It really makes you go «WTF, really?!» They WILL find ways to charge you.
For whoever is considering to live here, PLEASE consider these reviews as WARNINGS. Best of luck to you!

I want to warn all ucr students… DONT LIVE HERE!
RAs are totally unprofessional, i ask them to deal with a noise complaint, they told me to do it! i call the riverside police and they told me im not suppose to do it, the RA is suppose to. I had to get the police to call the RA to do their job basically. STORY OF MY LIFE.
The ladies who work at the counter are also generally rude, especially the older black woman. There is also little point of buying a parking permit here.
If i could just help one person avoid this horrible place, i would be so joyful.

For the typical UCR student looking for a complex within a few blocks of campus, and as well as furnished, Stonehaven seems like the best bet.
I needed a place to be furnished, but most things did not come cheap especially compared to UV towers, Glen Mor, and Grand Marc.
UVt is about 800 a month in a single, glen mor about 900 a month (with dining dollars) and I believe Grand Marc around the same price.
None of these complexes allowed double occupation.
Stonehaven did and that is why I ultimately chose it. Since I did choose UCR Housing, it was relatively easy to file the necessary contracts compared to the nasty papers I filed at UVT the year prior.
— Maintenance Staff is up to par with their job. I ask for a work order and within a day or two it’s done, with no problems.
— Noise maybe a problem. The walls are pretty thin, but if you have the right residents you should be fine. I do get annoyed of the occasional heels sound on the walkways, but I am a girl so I understand.
— Management has always been friendly to me. Every question I have asked, they have answered me respectfully.
— The pool is well maintained but not warm.
— Security is not an issue.
Ultimately, I do not LOOOOVE the place, but for the price I pay and for the service I receive as well as the proximity to campus, I am a happy resident, and I think it’s safe to say that most of my apartment mates would agree.
But if you have the money, GO GLEN MOR! It’s a great place to live at. Just very very pricey.

I can’t believe I’m reviewing my apartment complex! I currently live here as a 2^nd year undergrad, and I strongly advise you to not stay here if you’re doing your studies here at UC-​Riverside.
The management is piss-​poor to say the least. They don’t care about the students that live in their complex! They think they have so much to do, but anytime I see them, they’ll always chit-​chat like it’s some open bar on a Friday night.
The walls are ultra-​thin, so you can hear everything that goes on next door. My friends next door received a noise complaint 2 minutes into entering their apartment after a Friday night of late night food !!
AVOID THIS PLACE LIKE THE PLAGUE !!