The UPS Store

Thank you for a fast and easy experience!:)
It was so hassle free and simple. I’ve had some annoying experienced at other postal service stores and I’m glad to have finally
Found one that’s hassle-​free.

Only reason this place is getting three stars is because the one employee on duty was amazing. Other than that this place is understaffed and if you want something taken care of quickly go somewhere else

People are always down on UPS stores, however this time around I had a great experience. The customer service was phenomenal and the employee didn’t waste a minute of my time, as he completed my translation before even taping up the box. Hopefully everyone can receive service like this here!

Staff is incredibly under trained. Management seems to only be there on Tuesdays. I sent a letter through them on July the 3^rd but the girl I gave the letter to failed to mention the letter would actually not be sent until July the 7^th because apparently only the manager can mail letters. If I had been told on Friday the 3^rd that my letter would not be sent for 4 days I would have just gone to the Post Office and not paid the additional fee. The information was time sensitive material and 6 business days later the information has still not been received. Don’t go to this store if what you are sending is important or even unimportant cause they will treat it like crap.

I’ve now had it with this awful place. I’ve had a mailbox here since late December. For the first month, I was not receiving any mail. Finally, after trying to figure out what was going on for several weeks, I learned that my mail was being delivered to this UPS store, however, ALL of it was being returned to the senders because their employee (s) never put my name on the box and therefore, claimed they didn’t know who I was. Since then, I think my mail is being delivered, however, I still receive mail belonging to other people.
Today was the final straw. The UPS store is supposed to be open until 7 P.M. (see a copy of the sign another reviewer added below). I arrived at 6:15 P.M. — clearly, enough time to pick up my mail. Disgustingly, the door was locked and it was impossible to get my mail. After rattling the door (the lights were on), an employee (a young girl) came out and with hand signs, informed me that the store was CLOSED! I pointed at the sign on the front door and she mouthed (she wouldn’t come to door) that they closed at 6 P.M. Since when?! Not only does the sign still clearly state that they are open until 7:00 but I was also never notified that they now close at 6. The employee refused to let me get my mail, even though I made a special trip just to get it.
Update: I had to go in today (because they refused to let me in yesterday despite their posted times) and I spoke with the manager. He stated that I was the second person to complain to him today and seemed genuinely surprised that the girl who worked last night not only locked up an hour early but had the audacity to tell me that the store closes at six. He claims that he «will do something about the situation» and told me that the store is «absolutely supposed to stay open until 7 P.M.»

I came into this facility semi late for court needing copies of paperwork etc. I was greeted by an employee by the name of Anthony. Not only was he polite, he was efficient. I mean the guy started helping me put my copies together and offered me to staple them. I know the shops a little hidden but any of the UPS stores are economical 10 cents a copy that’s pretty good considering how expensive everything is getting I definitely will be back soon!

One guy working. 8 people in line. Slowest service in my life. Go to USPS or FedEx (across the parking lot) instead.

I only go here because I don’t have another option. I went at 8:45 a.m. so that I could drop off a package before heading in to work. The shop didn’t open until 9:10 a.m.(supposed to be open at 8:30 a.m.) so I was late for work. Now I know better so I accommodate by swinging by after work instead of before…

Under new ownership, these guys take care of your shipping needs. I go in there at least twice a week and never have an issue.

They can’t even open on time.

I agree with Tony! They do not deserve even one star!
I mailed 5 packages on 10÷17÷12 and did not think anything about it. Informed the people of the shipping and provided them their delivery confirmation numbers. On 10÷22÷12, I checked the USPS to make sure that some of them were delivered, but instead I received a message stating no information had been found.
I called the UPS store and spoke with CJ, who claims to be the manager and was the one who «helped» me ship the packages, and he they said on well sometime the post office does not pick up from them daily and my packages went out on Friday, 10÷19÷12. I was ok with that explanation and passed that along to the people who were waiting for their packages. Fast forward a few days and still no information in the system about packages. I called and spoke with CJ again and he said he would be a «tracer» on the packages. I informed him if that was something I could do I would and he said yes I would be able to do it. I called the post office on 10÷24÷12 and they said that it is very odd that none of the packages showed up in the their system. So I called CJ back and asked him to look to double check that they did leave their location. He confirmed yes they did.
Few hours later my local postmaster called and said to find out who their mail carrier was, so I called back and spoke with Anthony. I asked him and he said they have different ones and when I asked to speak with CJ, he stated oh he is at the post office putting «tracers» on my packages. I asked Anthony to have CJ phone me and he did leaving me a voicemail stating that he put tracking on the packages and to call him the next day.
Later that night I had a feeling, so I checked the USPS website and look at what I found tracking information for the packages saying that they were dropped off at the post office the same time that CJ was at the post office putting «tracers» on my packages.
I was disgusted at this point, I gave him every opportunity to tell me that they had the packages and we made a mistake. Instead CJ thought it would be better to lie and then try to cover by saying this has never happened before. This very well be the case or this is just the first time they have been caught.
Called their corporate customer service and spoke with a nice representative there and she request the owner to call me about this issue. Still to this day I have not received a call from the owner or even the customer service rep that took the complaint. Just proves they do not care about customer service at all!
Then to top it all off, I was clearly over charged for every package and the response from the UPS store was well we need to make money we are a business. I understand that but there is no flat rate or percentage of mark up it is what ever CJ wanted to add at the point of sale.
So just a note to the UPS store, yes you are a business and need to make money, but with this lack in customer service and with employees who lie and do not make any attempts to apologize for it, you will lose more money than you will attempt to make!

If it was possible to rate with ZERO stars, I would. They don’t deserve the single star noted.
If you need to send a package, go someplace else.
The clerk was a moron.
I gave her the package to take my information and more importantly, the recipient’s information.
She entered the information, printed the label and asked me to check it for accuracy. When I noticed the recipient’s street was SPELLED WRONG, I advised her of this.
Her reply was «the computer corrected it».
???
The street was spelled CORRECTLY, so because «the computer» arbitrarily decides to «correct» the street name, why ask me to check it for accuracy in the first place?
When I asked her to change it to what I had written down, she became indignant instantly.
Her response was «well I have to override the computer».
M y response was «why ask me to check it for accuracy, if you have no intention of making the corrections?»
The final insult was when she reluctantly made the change, at my request, she literally slammed the receipt and pen on the counter in anger for me to sign the credit card receipt.
What a B#%!+&!!!
I told her to her face that if she didn’t like her job, she should find a new one!
This girl gives the UPS Brand a bad name.
I will never go back here, even though it’s the closest UPS Store to y home.