Quest Diagnostic Lab

What’s the point of making an appointment if you have to wait (going on 25 minutes now)? The receptionist was not friendly either. Someone else is complaining of the wait too.

First time using this lab. No appointments necessary and service is quick. Arrived at 9:48 checked in and was called in to register by 9:55. Out the door by 10:02. About 8 people in waiting room when arrived so still got in and out really quick. Kind of surprised my name and birthdate were not verified for identification as they only asked if my address was correct.
Waiting area was clean and plenty of seats. Lab area very clean, neat, and well organized. Tech told me to sign my name and print it on a document but never told me what I was signing. Because I am in healthcare of course I read it first and what it was attesting to is that my blood samples were appropriately labeled which I saw the tech do. Overall good experience but took a star off for no identification check and not informing me of what I was being asked to sign.