St. Joesph Hospital – South

I decided to make the 30 minute car drive to this hospital bc the hospital near me is HORRIBLE. I have to say it was well worth the drive. I felt well taken care of by the nurses, who were very attentive and sweet. Im especially grateful for my doctor who took the time to talk to me about everything that was going on. It was very reassuring to me and much needed at a time when I felt the most vulnerable. Great hospital.

This is the best hospital that I have ever been to (and unfortunately I’ve been to quite a few). The staff was friendly, quick, and efficient. I’m so thankful for a place close by that is clean and speedy.

Although our experience with the ER wait time was not very good, once we were admitted, the nurses, doctors and staff in the ICU were outstanding.

Brand new facility, friendly and knowledgeable staff, did a wonderful job delivering my baby girl and taking care of my wife afterwards

Was so impressed with this hospitals ER department. Had to go once over the summer, and again last night. The staff was super efficient and caring. The wait was under 10 minutes and for an ER that’s amazing. Was seen, treated and released with complete care from the front desk to the doctors. Great job! Totally turn around less than 1.5 hours.

Only exposure to this hospital previously was during grand opening tour. Unfortunately we had to use their services over the weekend. From the time we entered the doors in the emergency room the efficiency, customer service and communication was excellent. I am a registered nurse so am more critical than most patients or family members. Tough critic here!!!
I could not be more impressed with all operations and staff. They explain everything tithe patients and family, check on you often and respond to needs quickly. Patients should truly feel well cared for at this hospital. The rooms are extremely spacious and have a pull down sofa if needed.
The only thing I would like to see is the same nurse if working. Over the weekend we had the same nurse but Monday had someone different and «our» nurse was working.
I would feel privileged to work in a hospital such as this. They should be very proud.

The 4 star overall rating of this hospital is very misleading because 2 out of the other 3 reviewers are basing their reviews on a a tour rather than actual patient experience.
This place is a circus. I went into the ER at this brand new hospital around 9:30 pm on Monday night with chest pain that radiated to my back, shoulder and sent occasionally stabs into my jaw. My experience downstairs was fine. I went from check in desk directly to triage and a heart monitor. After a quick EKG I was taken back into the ER proper and settled in a private room where I was hooked up to a heart monitor. Then the circus started.
The ER nurse couldn’t find a vein in my arm and had to use an ultrasound machine in order to insert the catheter. Just a catheter. No IV fluids. I saw an ER Doc (Doc #1) who said I’d be having a chest CT Scan of my heart. After a few hours, the tech came to take me to the CT room and, after 30 minutes on a very hard, uncomfortable table find out the injection machine for the contrast «needs to be rebooted». Tech tells me that this particular equipment issues happens «all the time». CT cancelled indefinitely. I ask for water because at this point I’m pretty thirsty and I’m told I’m NPO until after the CT scan… which has been cancelled indefinitely. More hours of waiting, losing fluid every time I pee. By the time I’m admitted (Doc #2) to the hospital proper, it’s after 5 am. They take me upstairs and put me in a room. No water. No ice chips. No fluids of any kind. Still can’t tell me when I’m going to have the damn CT.
Saw cardiologist (Doc #3). Still no water. No mention of ice chips. No IV. Husband arrives around 7 am and tells me there’s a note on the door that says I can have ice chips. WTF? Internist (Doc #4) comes in and I express my concerns about the lack of fluids and water and the time it’s taking to get the damn CT and he tells me he’s seen it take up to 2 DAYS after admittance to get the CT. He agrees that I need some fluids and says he’ll order the IV. 6 hours later still had not had a CT scan or a stress test, still had no IV. A different nurse came in around 9 am to take my vitals and commented «you’re not here for cardiac issues are you?» «Yes I am» «Why aren’t you on a heart monitor»? «I don’t know.» She went to the nurses station to find out why I wasn’t being monitored and found out that the admitting physician (Doc #2) had ordered telemetry when he admitted me around 5 am. 4 hours later she put me on telemetry.
During my time on the 4^th floor blood was drawn 2 more times requiring 3 painful needle sticks because they were having trouble finding my veins… which happens when a person is DEHYDRATED. I know I’m a «hard stick» but nobody has ever had that much trouble finding my veins. And no, I have no idea why they didn’t take the blood out of the catheter that was in my arm as would have made a whole lot more sense. CT kept getting delayed because my heart rate was too high… which also happens when a person is DEHYDRATED. By 1 pm I had been «Nothing by Mouth» for 18 hours with no IV fluids and nothing but a few cups of ice chips for hydration and they still couldn’t tell me when I would have the damn CT scan.
I ended up leaving AMA because my husband and I believed my health was more at risk from dehydration than it was from whatever heart problems I may have. Nothing was being accomplished at the hospital. As we left, we saw that the cardiac unit was on the 2^nd floor not the 4^th where I had been wasting my time and getting dehydrated. It was like every time the door to my room closed the giant black hole opened up and sucked me in. Orders got lost and/​or ignored. Communication between my doctors and me was abysmal. No one talked to anyone else. I was never given a decent reason why I couldn’t have IV fluids. I’m no doctor but even I know you can’t keep someone NPO indefinitely and not give them some sort of fluids.

This is solely based on the hospitals presentation of services at open house. It does not reflect patient care, customer service, or outcomes of procedures or surgeries.
The lobby and entrance is very open and spacious with a multitude of windows allowing loads of natural light to enter while still providing privacy. There is a huge full-​service cafeteria, and a larger than expected boutique of gift shop.
I Must say this hospital has all of the amenities and is packed with technology available for patients and employees alike. This non-​for profit hospital which has 90 private rooms, over 20 observation rooms, and 30 emergency rooms.
A innovative design of the emergency room allows increased privacy offering private room with walls! The trauma suite offers in house imaging and no need for transport to other departments.
A favorite for me was the isolation rooms, or negative pressure rooms allowing any contagious airborne illnesses to not be transferred through the exiting and entering of the doors. This goes both ways even the severely immune compromised patient can feel safe.
Another bonus feature built into the rooms was a language translation system allowing patients to speaking their native languages while hospital staff, getting the translated version can understand.
The current plan is laid out for a maximum of four floors however it is expandable to 6 floors without needing to build out.
They
offers pre-​registration if you’d like to get a head start and be ready for anything that you have planned or are considering in the future or should emergency arise. And uses the latest technologies in personal identification allowing one to scan their fingerprint or palm.
I was able to take an internal tour and view the MRI, CT, and Operating suites, the nursery, and labor and delivery along with ER. However, the staffing at St. Joseph’s were restricted from allowing any visitors to take any photographs until they’re opening in February 2015. So I respected the request and limited my photos to the outside for now!