A big 5-star rating and THANKYOU to the Roanoke Talbots! I was in search of a cardigan that I had searched all of the Boston-area stores for, with no luck. It was no longer available in the catalog, and I was so desperate I even looked on e-bay hoping that someone bought one and changed their mind. Talbots customer service located one in Roanoke(it turns out they had two!), so I called right away, spoke with Kathy and she shipped it to me the next day. It arrived in a couple of days and I noticed it had a little smudge of something on it. I was crushed and thought«I’ll never find my sweater!». I called back, Kathy was not in but I spoke with Olivia who found the other one and shipped that to me, as well as a pre-paid package to send the other one back. Fantastic customer service, and I have my sweater that I HADTOHAVE! Thanks so much :)