National Pools and Spas

There are too many stars even if I gave them 1! From the beginning of our construction process in 2013 until the completion in 2014 it was nothing but problems, horrible customer service and serious communication issues. It appears that they are a company that is not about doing what the say but more about saying what you want to hear and not following through. Between being billed for services that were to be included and not showing up when they are supposed to, I warn away that thinks about using them. DON’T!

Recently purchased a Marquis Spirit Spa from NP&S. We did a lot of research first to narrow down our choices, but until you visit a few dealers you don’t comprehend how important it is to choose a quality, reliable dealer to help you with your selection, choices of options and ultimately service as needed in the future. David Katzman, the Spa Sales Manager, was a wealth of knowledge and helped guide us in our decision making process without any high pressure sales tactics. After wet testing a few spas, my wife wanted another experience in the Spirit as it was a deeper tub than others we evaluated. David was very accommodating and arranged a second wet test for us — which closed the deal on the Spirit. His professionalism and experience gave us that «warm, fuzzy feeling» we were looking for before making a sizeable (for us) investment in a spa that we have used daily since it was installed three months ago. I highly recommend NP&S as a dealer to consider when investigating a hot tub purchase — we were glad we did! Now we’re looking forward to cooler weather to enjoy Fall in our spa.

Was recommended to visit by the folks at Leslie Pools since they didn’t have the coupling for my spa that I was needing to stop a serious leak. National had it and the guy I spoke to seemed to know all about my spa and how to fix it. He had the part in the reclaim parts sitting in the backroom. He was happy to find a customer for the part and I was happy to find the part. Mission accomplished.

Excellent hot tub maintenance service. David and Anthony recommended Aqua finesse and my hot tub is sparkling!!!

I wish I could give them no stars. I contracted them to renovate my inground vinyl lined pool last summer and they never finished the job. They installed the wrong liner, caused a leak that they never repaired, and added charges for items agreed to but conveniently not included in hard to read hand written contract. A $ 9,000 job cost $ 12,000 and once they were paid in full they basically avoided fixing leak/​completing job.