T-Mobile

They went far and beyond for my wife. They were literally closed and she needed a phone cover and wallet package, they opened up and let her in to purchase the items without hesitation. This is what is call customer service! I will recommend everyone to this location and I’ll drive out of the way to come here.

Definitely the worst location. Stay away from this T Mobile. I tried to get my phone fixed and the employee «helping» me deleted all of the information on my phone. I also called the store and had the worker say rude comments under his breath. The staff is incompetent, rude, unprofessional and slow. If I could, I would give 0 stars. New staff is needed.

I came here to get my new iPhone 6s. I called ahead of time and spoke to a great customer service representative that helped me with the process. She told me to come in and the phone would be ready. I went in after a long hard day of work and we began the process. As everything was set and they began the transfer of my files the computer crashes. She calls the «manager» if that’s what you wanna call him, out and he clicks a few buttons and pretty much turns around and says «our system is down come back later». I don’t mind that the system is down but have a little personality and make me feel secure and want to come back later. I agreed anyway cause I didn’t have energy to curse him out. I came back 1 hour later, like he said and he says it still isn’t working come back later. I just didn’t understand as to why he told me to come back in an hour. Why not tell me to come back tomorrow rather then waste my time? He had such a dull, negative and depressed attitude. If your going through something stay home cause I don’t need that energy and neither does any other customer. Idk who promoted him but God bless the person who did. The way he acted was like he was giving me the best service ever. Your not Verizon so calm down. Everyone else was great it’s just that giraffe of a person who was horribly rude. He also tried to get extra cash from me and kept changing the price. Disgusting and ignorant

this is a fake t-​mobile store… they give you used phones instead of new… i do not suggest anybody to go to this store… specially manager wasim is one of the retard person handles the store…
i went to upgrade the phone and they are like if i buy accessories i will get the phone if not than i wont be able to upgrade what a shame on t-​mobile having such kind of stores in this area
do not even try this store

Alex the manager is great, and the rest of the staff are awesome. I had a problem with my htc one m8 I was there in and out so many times that they would be annoyed but they were so accommodating to me and so knowledgeable and helpful that i would recommend them to everyone. Big difference between the Paramus branch in the Bergan mall very lazy and no innovative to help. Kudos to you guys keep up great work on providing the best and great customer service thank you very much.