Douglas J Salon

I haven’t been to Salon in over a decade after David Alma’s Salon in Waterford turned my hair green after going there to get a new «do», meaning new color and cut. They managed to get most of the green out, and an aggressive haircut got rid of the rest. I’ve been doing my own hair color and highlights since, and get a great cut at Great Cuts. Recently noticed a passenger on my flight that had a cute cut and color and she said she went to this Salon. I called and got an appt the same day. It was a friendly greeting upon arrival, an upscale appearing establishment, and clean. I had a consultation with Jen and Camille about my cut and color, as each were going to handle these separately, and agreed to the nearly $ 200.00 cost for their services. I expected my new «do» to look like one that would be given to a movie star for this price. I chose a light auburn color to cover my blonde, and asked for defined highlights to accent the new color. What I got from Camille were uneven highlights that masked the new color on top, actually muting the new coloring. What I expected and asked for were defined highlights that show off the new color in wider bands. What I have is dark hair on the bottom and face frame, with all the highlights on crown, virtually covering the new color on top. This I have been doing for myself with L’Oreal Facets hair color for $ 10.00 and various colors of Shades less than $ 15.00 for a decade. I paid about $ 120.00 for this. The funky highlights became apparent after Jen, the stylist dried and cut my hair. When she pulled my hair to the side, all of Camille’s highlights went to the one side, leaving an uneven, amateur look. Regarding the cut, I tried to convince Jen to cut more hair off, but she debated with me that it would be too much. Really? She cut off barely an inch and followed the hair cut I got at Great Cuts for about $ 12.00. In retrospect, I should have done my homework on this salon and sought out more experienced personnel. Jen and Camille only have 3 years experience. Jen needs more time to master her craft, and learn to listen to her clients. Camille also needs to listen to her clients, and be as brave with her clients color as she is with her own hair color. After paying $ 192.00 and some change, I left for home and a dinner engagement. On the drive, looked in the review mirror at my helmet head, static clingy, uneven highlighted hair and got pissed. I called the Salon back, spoke to a guy who offered a «re do» on the cut only, twice as a mattered of fact, but no apology. I made an appt for next Thursday, but I have no intension of keeping this appt. As far as I’m concerned, Salon re-do’s are similar to sending food back your not satisfied with in a restaurant, it never goes well for the person doing the complaining. And btw, NO ONE complimented my hair at dinner after this Salon new do. I’m sorry I called them, and regret wasting my hard earned money there.

I have visited twice for a haircut and absolutely loved both experiences. I was formerly only an Institute visitor, so this is a major step up– in service, quality, expertise, and of course, price point. Being someone who gets a haircut once every 3 months (or longer…) the cost doesn’t bother me too much. I pay $ 48 for a «level 1» stylist, no tipping allowed. I am still not sure what the measurable difference is supposed to be between levels– the range is 1 to 4 and dramatically increases prices at the higher levels.
I had stylists Jen and Kristina, both were awesome. I heard that they are going to a system of having dedicated stylists/​cutters and colorists, so I’m not sure how that will shake out for my next visit, but everyone I’ve seen here seems very competent. Both girls were very friendly and extremely helpful in pointing me toward styles that would be good for my face and what I wanted overall. It’s a great feeling to leave the salon looking and feeling good, plus with that awesome Aveda smell! The complimentary tea and hand massage are nice additions, too.
I am considering trying highlights sometime in the future (as someone who has never colored my hair, this is a big step!), and I trust Douglas J to not mess it up.

My sister and I were looking for a place to get our eyebrows done and we happen upon this establishment, while shopping at the Village of Rochester Hills. Immediately, we felt welcome, Megan the Salon Director, took care of the walk-​in appointment, offered us something to drink while we waited and chatted with us. She was super professional. My sister and I had our eyebrows done by Jennifer. She did an amazing and had a great personality. I would definitely go back to try other services. Great customer service and team environment.