Eller Services

I can say with confidence that I am 100% satisfied with this company! I recommend that you give them a call. I have never had a better experience with a service team, they really impressed me. Special thanks to Ari, Dave, and Carl for being so knowledgable, professional, timely and clean! Thanks for our new unit we couldn’t be more thankful for your work.

About 1 week ago my roof top air conditioner broke. With my business being on woodward, and the dream cruise right around the corner, I had to act fast. I contacted 3 companies one of which was Eller services. The other two companies told me there was nothing I could do until the end of August. Not only did Eller get me hooked up and ready within a weeks time, they beat the other two competitor prices!
Ps. Ari is the guy you want to talk to, straight to the point and gets the job done. Thanks Ari.
I would recommend them to anyone !

Most amazing heating and cooling company EVER! Worked with us on financing, comes out to the home super fast, and the owner is a class A businessman.
If you need a new furnace or A/​C use these guys, you will not be disappointed.

I recommend Eller to all of my friends and family! We have a Sears kit house, built in 1939 and with no ductwork in the upstairs. We had several estimates to replace the furnace and run new ductwork. Family heating actually no quoted the job. Which means they wouldn’t even give us a quote. Eller was by far the best price, and best product! We love our new furnace and we will continue to recommend Eller Services!

Ignitor switch was replaced in 30 minutes. Fine. Aprilaire 500 humidifier took 4 visits and they left with it working in manual mode instead of automatic mode!
1) First Visit — Technician insisted there is no such thing as an automatic humidifier even though the box says automatic. He insisted he could not get the outdoor sensor outside without breaking down walls. He finally INCORRECTLY ran it through the exhaust pipe and attached it to the exhaust pipe. He connected the wrong voltage line to the control panel and broke it. He lied and said he connected the humidifier to the hot water line when I asked him. He left the attic a mess with the humidifier not working.
I emailed Aprilaire because the manual said you could run the outdoor sensor through the fresh air pipe that was right next to the exhaust pipe and the sensor should be mounted at least 3′ away from the exhaust pipe. Aprilaire said the contractor had to come back and fix that.
2) Second Visit — Ari, their best wiring guy, came to fix the problem. He rewired the control panel to its proper place and did all the wiring. I asked him to double check that the humidifier was connected to the hot water line. I saw him check and he said it was. IT WAS NOT! Ari said I had to get a new control panel because it didn’t work and maybe it’s because the first guy connected it to the wrong voltage. I insisted that Ari redo the sensor connection per the manufacturer’s manual and email they sent me. He refused to mount it outside but mounted it inside the fresh air intake, I was told.
I emailed the manufacturer and they replied that the licensed contractor was responsible for getting a replacement unit. I sent that email to Deena. I called and she said Ari said I had to get it. I told her to please read the email I sent.
3) Third Visit — Nick brings the new control panel. He follows the wiring but can’t make it work.
I email Eller Services complaining about how the technicians are not following the manufacturers instructions and just installing it the way they know how which isn’t correct. I don’t hear back, so I call and speak to the operations manager, Jennifer. She was rude and didn’t want to hear anything I had to say. She said they already lost money on the job. I said, if they didn’t have to come 4 times to my house, they wouldn’t have lost money. I said they need to install it per the manufacturer’s manual, and she said they would install it based on their knowledge. I said no. She refused to request the next technician to install it properly.
4) Fourth Visit — Ari comes back and says he’ll fix it real quick. An hour later… he’s got it to work in MANUAL MODE but it’s an AUTOMATIC humidifier!!!
My husband and I both read the instructions. Buy the correct parts. Connect the humidifier to the hot water line that is right next to the cold line. We mount and connect the outside sensor the control panel and reset the control panel. Tah-​dah! It work on AUTOMATIC MODE!
I included pictures of the control panel after they left and after we fixed the installation. I also included our house humidifier sensors a week after they left and the day after we fixed the installation so you can see how much better it worked with the same outdoor temperature range on the two days. It went from 11% humidity in our bedroom, 20% in our living room and 29% in the basement to 24%, 24% and 27%.

Lyle is the best! He installed a Blanco kitchen faucet for us that wasn’t properly installed by another plumber. If you want it done right call Eller and ask for Lyle. I have had him fix other mishaps over the last 20 years.

No matter what we threw at them, Eller Services delivered. From our whole-​house iron filter and replacing our hot water heater down to helping us with the RO filter at our kitchen sink, we always had a knowledgeable and friendly person helping, both on the phone when making appointments and during the work at our home. We always tell friends and neighbors to give them a call.

This previous fall (October of 2012) I had a new furnace installed. The technicians were several hours late but that is not really a surprise when dealing with that sort of thing. They didn’t finish until 10pm that night which was a little annoying but tolerable. However, when dealing with the inspector I had to place several calls to Eller and Sherry (assuming that is how she spells it) was rude to me 4 ½ times out of the 5 times I called. I say 4 ½ because one call started rude and then her tone changed to polite. Anyway, fast forward to this spring. I go to turn on my AC which had been an existing unit only to find that the unit no longer worked after not an ounce of trouble all last season. I called Eller and of course Sherry answered. I suggested that perhaps the guys had forgotten to reconnect something with my AC unit. She rudely informed me that they would not have touched my AC since it was an existing unit however they could get me on the schedule (a week out) to have them «take a look at it.» She seemed very put out by my questions/​suggestions as to why it wasn’t working. I told her I wasn’t available then and I’d have to call her back. I mentioned my issue to a family friend who is retired from the heating and cooling industry. He came out to take a look and discovered that my furnace installers had never reconnected my AC. Based on his experience he felt it was a scam so that i would have an issue that would not be under warranty. He also said not only was my AC not reconnected but the wires were too short to reach where they needed to go. He took care of it for me free of charge. The next day I called Eller for the last time. Sherry answered. I mentioned what my issue had been and she was intent to «Put me on the schedule.» I interrupted to tell her that I had resolved the issue on my own and the fact that my friend suspected a scam. Suddenly the story changed. «Of course we wouldn’t have reconnected the AC when installing a furnace during the winter (Hello it was the fall),. They would *never* scam their customers. The understanding is the customer calls them out in the spring to hook up the AC and run tests on it, put in the freon, etc. Um… if that is your legit business practice pretty sure you’d have mentioned that up front. Or during my other calls. Thanks. Will *never* recommend them again.

Dan installed our furnace and A/​C a few years ago. When the city inspector came out, he asked «who did this»? He had me worried until he continued to tell me that the work was very well done and whoever did it really did a nice job. I had already liked how professional he was, how well he cleaned up, etc., but the unsolicited compliment from the inspector clearly put him in the 5 star category. I’ve used him since to do an annual tune-​up.