Jax Kar Wash

absolutely the worst car wash i have ever been too! the vehicle was beyond dirty, bumper was hanging off, rude service, called me in 5 minutes saying my truck was done. lady left me at the front and the lady that i bought the package from, asked me about marijuana! seriously jax, how are you still in business?
sorry
Readers! This is all true. I was so inflamed with the service that I had to drive out of there. More than one person complained about their car service. People had to stand by their cars to double check their work. For an owner to post this comment back, truly shows why their work lacks customer service, because of this guy!
My bumper was unclipped, I pushed it back on! There was so much tire dressing on, that I had to re-​wipe my truck when I got back to my hotel.
I promise you people, this is no competitor. Just a normal person looking for a decent car wash. My floor matts were not placed correctly either. Very bad work. The marijuana reference was 100% true.
GOOD JOB RUNNING YOUR BUSINESS FOR 63 years of SHIT

Terrible customer service — girl at the front didn’t know the policy and she was blatantly rude.
The service doesn’t quite match up w the pricing either.

They don’t ever actually do a good job. Interior was barely wiped down. Only about half the dash was dusted and the cup holders, center council and doors were not touched. I borrowed one if the kids’ towels and fixed some myself but I will need to just re-​do the whole inside when I get home. Also, a male employee left the bathroom without washing his hands.

First the lines were super long, the signage was very unhelpful. I wanted a regular car wash, am not a member, but couldn’t understand any sort of options from the signage. I guess I’m thankful the lines were long as it gave the money guy more opportunity to ‘sell’ all the options. I choose my option and headed through… until I came out the otherside. My car was only sort of clean, the wash missed key parts (though not nearly as bad as the truck in front of me — didn’t even look like it got wet). Then the towel dry crew decided to ignore me, so I drove off. All in all, my car was cleaned but not some place I’d frequent.

Best car wash in the area.
The queue can be rather long at times, especially in the weekends.
I wish it open earlier and stayed open later. The limited hours make it tough during the work week.

Horrible customer service.
Brought my car in for a regular wash today. While going through the wash, I heard a loud bang and noticed that my car was almost hitting the car in front of me (which had no driver), and continued to hit something 2 – 3 times and eventually fell off the conveyor (mind you, I had a baby in the car). After honking my horn multiple times, someone came over and told me to proceed forward to the end of the wash. Upon exiting the wash, I immediately got out to check the front of my car and noticed that my bumper had a crack in it. The staff (they were great) notified the manager and when he came out to talk to me, he offered no sympathy or concern — he was terribly rude, did not even apologize for what happened but instead insisted that the damages were already there. Long story short, he walked away without resolving the issue so I had no choice but to call the police.
For someone who has the title of being a «manager,» he was less than competent at communicating and resolving the issue… Can’t believe someone like him is in charge of «managing» the place. Though my husband and I are loyal customers with memberships, we definitely won’t be going back there.

Wow, how badly run can you get? At best you will get a mediocre wash. Don’t expect professionals from their staff. Poor customer service.

This stands to be one of my favorite Jax’s. They seem to really care and do a great job. Yesterday’s wash was no different. And I had my car detailed here a while back which made my car look new.

Really bummed. Girl taking the money was grumpy and rude and seemed to hate her job. Didn’t explain anything at all to us and we didn’t know where to do. Paid for a $ 20 dang dollar plus tip car wash to end up still having bird poop all over the car, dirty rims and no tire shine. Grr

Worst carwash on the planet!!! Constant hard sell on full service and the punish the people that just want a car wash… Nothing but additude…

The staff is very friendly and helpful. Meccana is very diligently in her work and will fix any quality issues you face.

You can’t beat the exterior express for $ 5.99, especially if you have a mini van like me. Buy an express wash book and save even more. Expect to leave at least a buck tip for the towel dryers. Check your vehicle when you leave though nearby. If it is not clean, you can take it back so they can get it right!

The basic car wash used to be $ 6 and I considered that a bit too expensive for a basic. Considering that other local car washes charge $ 4-​$ 5. However, Jax now charges $ 7 for basic. That’s a 16% price increase. I will no longer be going here for an expensive average wash.

The service at Jax Kar Wash Rochester is excellent! They always do a wonderful job on my vehicle and any time they might miss something all I have to do it point it out to one of the managers and they are quick to get it fixed and I love their rewards program because I can come back for a second wash within a given time frame depending upon what car wash I purchased that day.

Pretty good customer service. Visited there three times in a month. Friendly staff. The prices might be just a little high compared to any other regular car wash, but they do a good job

Spent $ 55 on a full car detail and carpet cleaning and got the car back and nothing was to par, on top of it all the detailer came to my car as I arrived back to the shop and had a very disgusting attitude the manager went as far as sending him home, and this is after I Tipped 20%. I would not suggest coming here to anyone and I feel very sorry for the owner to have such a bad reputation
Update– manager was very helpful and nice, I guess I was sold the wrong package and wasn’t aware my package didn’t include a full detail, have an apt Thursday for my car to get detailed etc.

The service I received here was second to none. My wife and I didn’t make it to the hospital to deliver our daughter, and delivered her in the front seat of our van. Gross. They were only doing exterior detailing on the 4^th of July, but when we called and told them our situation, they were actually excited to detail our van. The manager Timothy was great to deal with.
When we arrived, Kenny W. Went through our van and told me exactly what he was going to do. When I came back 5 hours later, the van looked better than it did when I bought it used. The guy obviously loves his job, because he went above and beyond on a disgusting job!
I can’t thank these guys enough. Great service, and they have me the lowest price by $ 100.

Great service! Friendly staff and gets the job done quick! I love coming to this location and will continue to support this location!

Paid for a full detail, interior and exterior. Went over the car with the detail person in the very loud carwash interior. It looked ok but I didn’t look too closely because it was too loud. On the way home, I noticed two black marks (looks like ink pen) on the front passenger seat that were not there when I brought the car in. After I got home and pulled into my garage to do a closer inspection, I found that the wheels and parts of the exterior were not cleaned at all.
Update:
Brought the car back to get them to remove the marks they made on the seat. They told me that the marks must have been there before I brought the car to them but they could try to get them out but didn’t think they would be able to. I called and left a voicemail for a «general manager» at their corporate office and explained that the manager at the car wash was arguing about whether or not the marks were there when I brought the car in. After I hung up with the voicemail, the manager spent several minutes lecturing me about how he wasn’t arguing with me but those marks must have been there when I brought the car in.
In the end they were, fortunately, able to remove the marks they made on my seat. Absolutely terrible customer service. I could have them wax my car again in three months for no additional charge but the service was so bad that I won’t bring my car back for their detail service at any price (even free)!
ZERO stars would be a more appropriate rating for this business.
In response to Jason’s response to my review. Read the other 1-​star Unilocal reviews for this business – they speak for themselves. The bottom line is that my car left Jax dirtier than when it arrived even though I paid over $ 100 for a «full service detail.»

I’ve been going to Jax car wash for years, but am new to this specific location. This was my second time here, and overall, I’m really happy with the service I receive here. It’s like all the other Jax locations in regards to size, services and staff, but it’s actually a great location overall with how they operate.
When I’ve been here, it’s not overly congested. I seem to get helped right away, and have never been pressured into buying anything I did not want. I’ve been meaning to get my car washed for at least two weeks now, but with the rain, I’ve had to put it off.
I told the guy that helped me what I wanted when I pulled up to place my car wash order. Clean tires, a solid vacuum and was wanting to keep it under $ 20. He told me the $ 19.99 package would work for me, so I went with that.
They did a great job cleaning my car and getting all the dirt out with the vacuum. I hate having a dirty car, and these guys can really make anything shine. I was in and out of here in about 30 minutes, and am happy with how my car looks.
The only downside is I feel like this place hasn’t seen an interior upgrade in a good 20 years. Yes, they have modern technology with how you pay and stuff, but it’s still that late 1970’s wood ugly paneling on the inside. It hasn’t changed since I was a kid! I wish they would update the interior to this place and make it a little more modern and catch up with the times. Take down the wood paneling, maybe paint a little bit and a few other things. Nothing dramatic, but maybe we could bring it into the new millennium!!!