Oaks at Hampton Apartments

I’ve been waiting for months to post this review. Fearing retaliation or retribution from the complex staff, I hesitated.
The quick version: Way overpriced. Unprofessional. Outdated. Rude.
I lived here for a few months without any real incident. Things that were supposed to be fixed prior to my move in were not and I had to get the missing blinds and stove pans from the office myself, not a huge deal. The door to the laundry area as well as the fan for the bathroom have been broken and no one ever came to repair them, although noted on my inventory.
Upon returning from work at 11pm one evening, I found my door with a key in it and OPEN. the maintenance crew doing the vent work I was told I would be fined for left my apartment in jeopardy.
During the summer the air broke and the temp was legitimately 85 degrees inside. When I called the emergency line as instructed and prompted, I was greeted rudely by a man who told me to «just keep the windows open.» It was a first floor apartment and living alone, after the first incident, I didn’t feel safe.
I expressed my concern to the office the next morning and the manager told me if I didn’t feel safe to go home and lock my door. She was rude and absolutely unhelpful in a situation they created. To be honest, I felt very threatened.
My ceiling leaked and took almost two weeks to fix completely, probably because the first «repair» caused it to leak MORE.
From that point on I have only stayed at my apartment when absolutely necessary. A two hour commute is better than feeling so miserable here. I’ve had people park in my designated car port, loud neighbors and inconsiderate pet owners leave waste in the common area.
The rent was raised for the following year and it is quite frankly a joke. I wouldn’t stay here if it was the same, lowered or if they PAID me to.
I’ve never had such ridiculous and unprofessional treatment by a company or group of individuals. They refuse to admit fault for their mistakes and are reluctant to deliver upon the promises they make, both verbally and in writing.
Look elsewhere. It’s worth it.

I’ve lived here for 2 years, and I recommend this apartment complex.
First, the negatives: Maintenance leaves much to be desired. If your issue is truly life threatening (i.e. broken door, no heat, broken water, no hot water) they will make repairs immediately. Otherwise, be prepared to wait. A very long time. The units are old and not updated. The cabinets in the kitchen and bathrooms are the old white/​oak melamine cabinets from the 1980s and have been painted for touch-​ups. Appliances are old and not energy efficient. However, when my washer/​dryer and hot water heater died, they did replace with energy efficient models. Lastly, they tend to buy the cheaper blinds/​carpet for the units. The carpet is not stain resistant so I have to clean mine often. The tabs on the blinds break easily. They will replace them free, but its a nuisance. I was told by maintenance my drapes were too heavy and that was causing the tabs to break, but I have never had this problem in any other apartment I’ve lived in.
Now, why should you move here? Well, for starters the units are quiet. I live on a ground floor apartment and rarely hear my upstairs neighbors (who are home all the time with 2 small children). The design/​layout is fantastic! The apartments are very spacious with room for lots of furniture and an incredible amount of storage space. I looked at other places that charged for extra storage, and still didn’t have as much room as these apartments. The office staff is very friendly and responsive. If I could rate them separately I would give them a million stars. Management is very pet friendly. They welcome cats and dogs large and small. They encourage you to customize your unit to make it home (i.e. decorate your patios, plant flowers, paint your walls). The grounds are very well maintained. They are quick to clean snow/​ice during the winter and generous with salt on icy sidewalks and parking lots. There is covered parking and lots of open parking for your guests. Finally, the units are clean. When I first moved in there were little roly poly bugs (common for ground floor apartments). I called the office and they had pest control out right away. Problem solved. This summer a large hive of yellow jackets took up residence on my patio and once again they had pest control out immediately and problem solved.
I would give this place 5 stars if the maintenance crew were better. Overall, very happy to call this place home.

I moved into the Oaks at Hampton a little over three months ago and have been pleased so far with my time here.
While rent is a little on the pricier end of the spectrum in Metro Detroit (I pay about $ 100+ more than I did in Plymouth), the units are clean, well-​designed and have plenty of storage and amenities. I have an upper unit, so I get to enjoy the vaulted ceilings and a fairly wide balcony. Stackable washer and dryer are included. The appliances are a bit on the older side, but I have not had any issues. I have had to call for maintenance issues twice: One time, when I had a backed-​up toilet, it took about two days for someone to come out and check on its status. I had already fixed the issue myself by that point. The other time, when my bathroom fan failed, they came out that afternoon to replace it. While in my apartment, the maintenance person also addressed some other minor issues I had at move-​in but hadn’t officially reported yet (issue with my bedroom door, crooked dishwasher). Very professional and polite.
The place accepts large dogs, which was a big factor for me moving in. The security deposits on the place were fairly high, but I don’t have the best credit (clean rental history, though). The grounds are well-​maintained. The apartment complex itself doesn’t have a pool, but all residents have access to a pool shared with the other Hampton-​area units. All pool users get a photo ID, so the pool is secure, clean and quite large.
So far, no major problems to report. Everyone has been friendly and there are plenty of local attractions within easy driving distance.