I’m not sure what happened to this place since UofR took over but for a simple health issue we have sat here for over an hour and a half and have seen the nurse for two minutes and the doc for less. It’s been 28 minutes since anyone has been in the room and I just went out and asked to be discharged and it’s been another 11 minutes and no one has come in here. What’s worse is there is NOONEELSEHERE!!! Under staffed maybe? Either way– go to a different location. I won’t do this one again.
Chelsea M.
Évaluation du lieu : 2 Brooklyn, NY
So my experience was decent I guess! I came here because they accepted my insurance. The front desk lady was nice and personable and my nurse was equally personable. The doctor was very standoffish she seemed aggravated and annoyed. She did the basics and got me out there quick! Now after Checking in there was definitely a wait of like 20 minutes. I did see people go in before me who got there after me but that could also be because it was my first time. Idk if you need an urgent care you can’t really be picky but this place isn’t the best or worse place you could end up!
Ihab M.
Évaluation du lieu : 5 Rochester, NY
I highly recommend this center!!! Super nice people who gave us caring and professional services! At firs I was discouraged after reading some of the reviews here, but my friends told me that it’s a good place. We went there for a tricky injury, the nurse and the doctor took very good care of it. The waiting room is big and really nice! Cold water and keurig coffee are provided there as well. Additionally, even though I’m self-paid, the price was reasonable. No need for an appointment, and that’s like gold here in Rochester!!! Our doctors never gave us an appointment in less than 3 days, and without AccelCare we would have had no option but the emergency room!(which is lots of money even with our insurance). If I could rate with 6 stars, I won’t think twice! I would definitely go there if I ever needed.
Audrey K.
Évaluation du lieu : 1 Rochester, NY
First of all, the receptionist was not very nice. She was being short and seemed very annoyed. Second of all, doctors and nurses were not Thorough with examining me. They told me I have a common cold and sent me home. A couple days later, my symptoms were worsen so I had to go to another urgent care(Immediate Care in Henrietta). They diagnosed me with laryngitis and put me on a nebulizer and sent me home with an inhaler since I had trouble breathing. If I was treated correctly in a first place, I could have been better by now. I will never ever go to Accel Care.
Marie M.
Évaluation du lieu : 1 Rochester, NY
Avoid at ALL costs! I had a fall and arrived in the worst pain of my life. Following x-rays and 30 minutes of small talk about my job, I was sent away with a flimsy sling and a prediction that I would be better in 2 days. The reality was that the doctor there had mis-read the x-ray, and I had a shattered radial head(elbow) and torn ligaments galore. But he sent me home. The car ride was sheet hell as my fractures continued to displace. So, no, I would never, ever go again.
Kate D. B.
Évaluation du lieu : 5 Rochester, NY
Every single person we talked to at AccelCare was professional, kind, efficient: basically, ideal healthcare workers. If the need arises again, I would definitely hurry back to this place. The only downside was that AccelCare does not have a call-ahead list — this came in handy at another urgent care center when I was able to nurse my concussion in my home vs. a waiting room since they wouldn’t be able to see me for an hour anyway — but we were headed there just before close, so it didn’t much matter. There’s water and a Keurig in the waiting room. They take $ 100 before you see a doctor, up to another $ 100 after, and then send you the bill for the rest. There are also TVs in the waiting rooms, so if it takes a while for a PA to get to you, you’re not bored out of your scull. All-in-all, it was as pleasant as I possibly could have hoped for an emergency trip to the doctor. And a heck of a lot faster and cheaper than the ER.
Bryan M.
Évaluation du lieu : 5 Boston, MA
Excellent staff. Was in and out in 1 hour.
Rob W.
Évaluation du lieu : 5 Westford, MA
This is for the Henrietta Location which isn’t posted Location is clean & didn’t feel sketchy, there are plenty of seats & a TV available in the waiting area. Service was relatively fast(~10−20 min wait time) when compared to the hospital ED& was always able to resolve the issue. Staff was kind and professional.
Stanley M.
Évaluation du lieu : 4 Pittsford, NY
Extremely convenient urgent care facility nestled in Pittsford Colony Plaza. Took my wife there to tend to a cut that needed stitching. She had delayed addressing the issue until we learned that this facility was so close to our house! Excellent, efficient and congenial staff made her trauma bearable. She’s all healed up now!