Altitude Trampoline Park – Rochester

Altitude is great for kids to get out some energy. We were particularly interested in toddler time, which is MUCH cheaper than the regular hourly rates. $ 7 for a toddler from 10 – 1, and $ 2 additional for the parent. Awesome. There was supposed to be a section ONLY for toddlers, but I think maybe since it was school break, they were letting kids go anywhere in the park. This is great for getting the most bang for your buck, but also interesting because it doesn’t protect little kids from the bigger kids or parents, since they didn’t really define just an area for little kids.
Some things to note:
— No SkyZone socks. You will have to purchase Altitude socks.
— You must register and sign a waiver on computers available when you go in BEFORE you can buy passes. Don’t stand in line without doing this is you are a first-​timer.
— There is only one cashier from which to buy passes. It will take 30 – 45 mins to get passes.

Kids seemed to enjoy it but service was very poor. We had previously been invited to a birthday party here, and one of the gift bag items was a «buy one 60 minute jump pass get one FREE!» coupon. We decided to use it today. After waiting FOREVER to sign in and get to an open register to pay, I presented the coupon and was told that «corporate» recently changed the rule on these and that these coupons must go towards ONE jumper, meaning my idea to take my two boys jumping for one hour does not work for «corporate», I have to apply the coupon for 2 hours for one jumper. I spoke to a manager who was very short and rude, I asked that if corporate changed this, shouldn’t they honor the existing coupons that don’t have the wording on there that makes this clear. «We did honor them for 6 months was his answer». Not how i would handle it, I would have honored the coupon, I mean, it is WHAT IT SAYS ON THE COUPON! So, what am I going to do? Well, parents you all know what the deal is. Pay for my kids to jump, throw away the worthless coupon, and basically eat S#@t from yet another business that has NO IDEA what customer service means. Luckily, the trampolines are cool and the place was packed… but eventually this stuff catches up to a business.

After sustaining a minor, yet painful knee injury last year around the same time at Sky Zone, I was fairly reluctant to give Altitudes a shot. Despite being a relatively fit 30 year old, I attempted tricks outside of my physical limitations, and, as much fun as they were to attempt, I seriously thought that I had severely injured myself. Let this be cautionary to all of you. Take it easy your first time out to see what your physical limitations are.
Facility: The Altitudes facility is nice, clean, and well-​staffed. They had a wide variety of areas for everyone to play at, from our youngest group members (aged 4) to our oldest group members (aged in their 50’s). There was a foam pit that you could launch yourself into off of a trampoline, a basketball station with three lanes featuring a basketball hoop at different heights. There was also an ‘Ultimate Dodgeball’ area, a regular dodgeball area, and a kids dodgeball area. Lastly, there was a ‘little kids zone’, and a place where you could battle it out on a balance beam.
I mostly played dodgeball, but also tried out the foam pit, and the basketball dunk court. The dodgeball area was nice and the whole court was fully functional. The balls were of varying quality, which was frustrating. The red ball was definitely better than the orange, but orange was better than yellow. Yellow was horrid. It was waaay to squishy and difficult to aim. Despite that, these balls did not hurt quite as bad as Skyzone’s.
The basketball was disappointing. At Skyzone, I could juuust dunk on their basket if I timed everything perfectly. I had ZERO chance of dunking on either of the two taller ones, and the short one I could have dunked on without the trampoline. So this was a bummer.
The foam pit would have been fun if it were better staffed. This leads me to staffing/​service.
Facility: ⁴⁄₅
Staffing/​Service: There was a wide spectrum of staff working on that day. Some were very good, some were useless. We started out with someone useless at the counter who was either still hungover from the night before, or just didn’t want to be there. Next we moved onto the foam pit where, again, we dealt with someone completely useless. She just stood there with her whistle in her mouth, staring off into the distance like she was higher than a kite…
It made it nearly impossible to use the foam pit, because little kids would cut us off, jump in the pit, and then screw around while we waited patiently. Then, when the coast was clear, another kid would cut us in line and jump in. I stared at the girl, even tried waving to her. She actively avoided eye contact with me and stared-​off into the void like she was entranced. I just left the area.
The dodgeball area was the best. The worker over there actually cared a bit, and even went out of his way to shut down an entire court so that it could be used for ‘older’ participants. I appreciated this because there were little kids all over the freakin’ place, and no one had control over them.
Staffing/​Service: ²⁄₅
Policies: My wife was able to jump with our daughter, which was super nice — unlike Skyzone. In addition, the overall experience wasn’t so regimented and unenjoyable. Skyzone was hypervigilant about everything — so much so, that it kind of took the fun out of it, and is one of the reasons why we haven’t been back. I would say that in terms of just running the business in a way where customers are valued more and seen as customers … not liabilities, Altitudes is a step above.
Policies: ⁴⁄₅
Final Thoughts: If you have patience for a lot of uncontrolled kids, are looking for a crazy-​good workout, and aren’t afraid to possibly do some serious damage to your body, this place is ideal for you. Safety should be your number one concern here. From the stupid things others do, to the stupid stuff you can do to yourself, this place actually scares me a bit. It is wildly dangerous; but if you take the proper precautions, you can have a really fun time and get a darn good workout in the process.

Booked online for a certain time, signed the waiver online, got here 20 minutes early and had to stand inline for 35 minutes. Very frustrating. Also, they want to make sure that you sign the waiver, but there are not enough safety protocols… it’s a free for all.

So fun and affordable! Jumped around for 30 minutes, cost around $ 10, and that was enough to thoroughly tire me out. Was definitely more than I expected, with a foam pit, dodgeball, basketball, and climbing wall.
Would come again, loved that its open for all ages!

Good sized facility, clean and well maintain. Plenty of staff around, lots of activity options and separate areas for the youngest jumpers. AWESOME!

If you cater to kids, you will have parents there and you MUST serve coffee. No exceptions. This place seems to have free coffee, but it’s empty and no amount of requests can get the people here to refill it.
One star.

I just left there for the first time for my son’s 9^th birthday party. The kids had fun and the place is cool but I was disappointed in the party service.
First the party invite said 20 party instead of Preston’s 9^th birthday. That was strange to send out to people.
Second the check in process took so long some guests didn’t get to jump till 1:30 and the party was at 1:00. The invite should have said get there early to check in, especially if you need to fill out a waver. 12:30 would have been great.
Third they have only one knife. so parents who came I had to use a fork to cut the cake. Also the one girl had 16 kids. She needed help. I had to help pass out a lot. Would have been smoother with 2 people helping. Wasn’t I paying for someone to pass out pizza and cake? That was what they told me when I called to set it up.
Then at the close of the party I had a lot to pick up and many gifts. I had asked about my bill but the girl never cashed me out. Then NO one helped me load my car instead I was rushed out so the next party could come in. Lucky for me some of the children’s parents helped me carry out all the pizza cake and gifts.
So I leave and never paid! I call and I’m put on hold for so long I have to hang up. I talked to a manager when I called back and told him the complaints. He says someone will call you for payment. I get a call and they were kind of rude about me not paying. I said I called and spoke to a manger… so she transfers Me instead of taking my payment! She thought I wanted a manager. Then they tried to overcharge me!
Well overall I was very disappointed in the service. Kids had a blast but this wasn’t run very well. I feel like they should have given me a discount for the way this went.

This one seems bigger than Sky Zone and possibly a bit cheaper. Definitely more options of places to eat around as well.
Seemed well staffed and the equipment seemed to be in good repair,

Great place for fun! Something about bouncing on a trampoline just makes everyone smile. Mostly it is kids and teens bouncing but adults shouldn’t be shy. My husband and I had a blast with our 9 year old. You do need to buy their socks so be prepared to add $ 2 to the price the first time. We’ve been three times so far and it has never been too crowded or too empty which is good.
I’d give it 5 stars if they had lockers. So leave valuables in your car.