Dorschel Collision Center

Had my car towed here and stood at the counter for five minutes listening to two of the girls behind it talking about their weekend to each other before even being taken care of. Tow truck driver asked if the bill could be paid by them for the tow and the girl was rude and had an attitude. She told him not if they were not on the venders list. Took over 25 minutes to clear this up before was taken care of. Not happy with the way I was treated by the staff that checks you in. Would not return as a result of the service. Would have only given one star but car looked good but service was bad.

I have had nothing but good experiences with Dorschel Collision Center. They make the car repair process as painless as possible and even feature an on-​site Enterprise location to assist with car rental needs.
I have experienced a couple communication issues with the front desk employees, which is why I’m giving them 4 stars instead of 5. I will continue to return when in need of car repairs because of the positive experiences I’ve had with Assistant Manager Brian!

***Beware***
Like to be ripped off, constantly have to check with them each time they say they will contact you but never do, and then get back your car and it’s not even fixed? You found the right place!
Gave this shop two last chances but after the second… never again. Worst experience ever!!!
Most recently brought the car in because of front end damage. Brought the car in at 7:30am and they said they would get in touch after they look at the car. I tell the technician specifically that I am paying out of pocket and this is not going through insurance, so I only want what is required to make the car driveable and no cosmetic repairs. The technician said they won’t be able to know what else is damaged besides the bumper until they get it hoisted up. Fine, that’s reasonable.
A day and a half goes by and not a word from them. So I call them and find out that the radiator and AC needs to be repaired and he will send me a written estimate of the cost. I get the estimate and on it included a replacement of a wheel and wheel cover?!? I told the technician that the slight dent in the rim was a pre-​existing damage and as long as the tire doesn’t leak air, why does it need to be replaced. He said he knew and will take it off the estimate. I reminded him that I only need what needs to be fixed to get the car back on the road. He mentions that business has been slow. What the heck??? To fix the AC he said that I would need to replace the AC hose which is expensive ($ 700). At this point, the estimate to get the car back on the road with AC was manageable. Any more and I’d most likely not fix it and buy a used car or something.
After a week, I finally get my car back. Drive the car home and find out that the AC doesn’t even work and had to bring the car back again. Wouldn’t it be reasonable that they test the AC before they gave it back to me??? After all, that is what they were fixing! The first time I had brought my car to fix the steering alignment and when I got the car back, the alignment wasn’t fixed either! This place is a joke and a huge waste of time and money. Anyway, back to the AC issue. The technician said that they think it might be the AC compressor… they would need to run a diagnostic and would cover the cost of that for my inconvenience. They seriously think that not charging me for the diagnostic is a consolation for the inconvenience of having to take time off work to bring my car back yet again to fix something that I already paid to get fixed? After the diagnostic, they determined that I had to replace the AC compressor which would cost another $ 1000. $ 1000!!! So what they are really saying is «hey the $ 700 we charged you to fix the AC didn’t work, so you will need to pay $ 1000 more to really fix it this time». I don’t have another $ 1000! Had I known that it was going to be $ 1700 I wouldn’t have spent the other $ 700 in the first place.
I asked for the manager of the shop to give me a call but never received any response. Worst customer service ever!!!
Don’t take your car here even if you are going through insurance. Nothing but headaches and incompetence.

As unfortunate as I was to have my car (2010 Optima) hit on multiple occasions, I have had nothing but great experiences with the Dorschel Collision center.
The first time I brought my car in it needed a new bumper, they were honest with their quote and had it done and ready to pick up the next day.
The second time I brought it in, someone had hit my parked car so hard with their Chevy Tahoe that they rocked it up onto the two passenger side wheels, denting the door. Glad I was still in the car so they couldn’t drive away. I was in the area, so I stopped in at 1:15 PM, explained that I needed a quote to give to the woman who hit me, and I needed to be out by 1:25 PM to get to an appointment on time (and if they didn’t have time that day I could come back later.) They looked the car over, gave me a quote and had me out the door in less than 10 minutes. When they repaired it, it only took a couple days and the car looked great.
I would highly recommend Dorschel Collision to anyone in need of car work.

I brought my car to Dorschel Collision Center because my insurance company recommended. They totally messed up my car. They couldn’t finished repair on time which they promised, they spilled oil on the carpet (no apologies), they didn’t fix the headlight (they said they did their best), and they left some kind of stains (smoky paints) on my driver side door. A bad experience. I wouldn’t recommend Dorschel Collision Center.

Thank you Dorschel!
Someone backed up into my car in a parking lot while I wasn’t around. I called Geico and they sent me to Dorschel.
Sebastian was the gentleman who took care of my car and did a great job. It only took a few days to fix my car and came back looking better than new.
They even vacuumed my car and shined my wheels!
Thank you!

I picked up my car yesterday after three weeks of intensive care at Dorschel Collision. Someone hit me right before I left for home on spring break and the tow guy recommended them. My initial diagnosis: damaged ball joint, slightly bent frame, and bodywork. My car was inoperable.
Service was prompt and friendly and they gave me a ride home. Under normal circumstances, I could have picked up my rental car on site (I opted not to bc I was leaving for a week) They worked with the insurance company to get an evaluation and initial estimate scheduled even though I wouldn’t be there in person. From there, they took care of everything and made sure I was kept updated. Seriously, they called me whenever anything new and important came up.
Sure, it took them three weeks to finish, but my car had been pretty banged up — I had been certain the insurance company was going to just have it totaled. The most important thing was that they had been consistent with their service for the entire three weeks.
My initial thoughts on the repair are that while there are a few new sounds I’ll have to get used to, they did a solid job and if I have any questions, I’ll feel comfortable contacting them. If I have to go back for a tuneup on the work they did, I’ll let you guys know! Otherwise, I’m an extremely happy camper!
*Note, I’m not a car expert by any means but I’m also not a prissy little girl who doesn’t know anything about cars. My dad made sure I could do things like change the oil, spark plugs, air filters, brake fluid, etc. and always showed me how to go about diagnosing problems. Of course Dorschel didn’t know any of this about me. I am absolutely 100% certain that they did not take advantage of me.