Evergreen Carwash

We booked a Budget Truck for moving day at Evergreen Carwash. When we got there at 9am the employee could not find our reservation and just kept shrugging and saying he didn’t know. He called another man up to speak with us. Neither man wanted to look at our confirmation (which had the correct date/​time/​location/​reservation #). Instead, they were rude and made accusations at us «well are you sure that’s the name it’s under». (Yes, it’s right on our reservation confirmation that you won’t look at). «Did you call us directly to book it» (no, we tried to but no one answered so we used your website) After almost an hour wasted, they finally said they had the truck we booked but someone else was going to rent it at 2pm so we couldn’t have it and we needed to leave and call their 1 – 800 number. The 1 – 800 number told us the location cancelled our reservation without telling us because they didn’t have a truck available. I’ve never had such poor service anywhere, let alone on a day where we had movers waiting at our house and time was of the essence. In the future we will pay more to get a UHaul.
** UPDATE — In response to the owner. I do not need to be ‘educated on renting a truck’ as I was branch manger for 2 rental car operations in Rochester for 15 years. If anything, you should be taking something away from all of this feedback you are receiving and using the opportunity to better yourself. The customer, who reserves a truck weeks in advance, should NOT have to make sure their truck is there. That is what the reservation is for. I DO understand that things can happen (truck breaks down, isn’t returned etc.), but, it is YOUR job to then reach out to the customer and either make alternate arrangements, ask them to reschedule, find another location for them etc. Also, you should be using this opportunity to apologize, not to criticize your customers for something that was the fault of your business. I hope someday you are able to use these comments to reflect on yourself, your employees and your business and not to use them as a platform to be rude.

Took my car in for carpet floor and mats shampoo with interior quick clean. The job done was great. Had an issue with previous service and was contacted by the owner to resolve the problem. The owner and the staff are very nice. Will definitely go again.

We tried to rent a Budget truck from Evergreen on Sunday March 22. We reserved the truck through Budget a week in advance with a confirmation. When we went to pick it up the truck we reserved the staff was unorganized and unprofessional. They used vulgarities in our interaction. When the employee we were working with could not mitigate our issue, a person we presume was the manager came over. He was aloof and apathetic to our issue, and instead of offering a solution, explained why they cancelled the reservation and walked away. He also said they had the truck we reserved, but had rented it to somebody else. We asked why we were not informed of the cancellation as one would assume this would be important to let the customer know, and no explanation was given. When we pressed for an acceptable solution staff told us to call the 800 number and that this was no longer our problem.
I am astonished that a place with such inept staff can function as a business. The owner, Vinny, was called at one point and he shared in the staff sentiment described earlier. The apple doesn’t fall far from the tree when it came to a lack of customer service. I will be sure to steer anybody I know clear of this terrible business.
If you are looking to book a moving truck, look down the road at U-​Haul as they saved the day for us. Great customer service and an easy transaction.

everything was horrible at evergreen car wash! i paid over $ 50 to have my intirior done to basically have nothing done to it at all. they say they wipe your dash with a damp cloth but really they didn’t do squat! they say the doors and windows dont come with a detail service… what? can anybody explain that? i see why delta sonic is bigger and better! go at your own risk people!

Very pleased with the full detail done to my automobile. I was able to secure an appointment immediately and experienced excellent customer service from drop off to pick up. Very friendly and proud staff! Will definitely go back!

The main reason why I came was because they had reasonable prices listed on their website for interior car detailing. I desperately needed my seats shampoo-​ed. I read on the website that a carpet shampoo (shampoo seats, floors and mats) was $ 29.99+tax, and included a free deluxe car wash. There was also an option for Shampoo seats only a la carte for $ 9.99. Drove into the car wash and the lady told me that to get the carpet shampoo, I had to also get the quick clean for $ 6.99. Fine, ended up paying that. But then the lady told me that the deluxe car wash was not included. At this point, I thought maybe I read it wrong and paid for it anyway.
While waiting for my car wash I went back on the website on my phone and read it again and indeed it said free deluxe car wash. I showed the same lady that took my money and she said the website was wrong. I told her I wanted to see the manager and she said she was the manager and wouldn’t give me a refund for the car wash. I called my friend and told her about this experience and specifically used the words «scam» and «ripoff», which seemed to scare the «manager». She ended up giving me the refund after I got off the phone.
The service was pretty quick and no frills. I had to have them redo a few spots that they missed on the seats. Other than that, had the whole pricing thing not happened, I would’ve come back because the service was decent and price was alright.

Got my interiors and exteriors cleaned here, and ca’t be more satisfied. My car looks squeeky clean! Everyone here is also so friendly and welcoming.

We came here for the Budget truck rental pick up. This was not my first choice for pick up location but when I booked my rental online, somehow this location was the default and it reverted back to this instead of my preferred place. I was upset but my husband assured me it was ok and not to stress about it.
We found the place ok but pulled into the side where you enter the car wash… Drove around back and found, A LOCKED GATE. You can’t get around to the other side of the building so be sure to pull in on the left side of the location.
We entered the building and waited at the desk. And waited, and waited and waited. No one came out. I finally asked one of the guys detailing a car if we were in the right place and he said yes, someone would be right out to help us. No one ever came so eventually, he stopped what he was doing and came to the desk.
Long story short, it took an eternity but we got the truck and car dolly.
Budget was about $ 600 cheaper than Uhaul and almost $ 1000 cheaper than Penske. Worth the headache I guess.
This business is an all-​in-​one: car wash/​truck rental/​knock off purse boutique inside.

Great car wash. Have been going here for a couple of years due to a combination of price, convenience and service. Always get the Ultimate Car Wash. The workers usually do a quality, speedy job, save for a few times that the car wasn’t fully wiped down or a few spots were missed on the rims. In general though, there isn’t much of a wait and the whole process is pretty hassle-​free. If my husband could, he would get the car washed everyday. In the winter, maybe twice a day. If you have the same illness, Evergreen may be for you. They allow you to come back again within one week for another spin at no charge.

This place is awesome! My fiancée and I brought our car here about 3 months ago, and they cleaned it so well that the leather seats still squeak a little when you sit down. Our car was way overdue for a cleaning, and they made it look almost brand new. It was easily worth the $ 70 – 80 we spent on it, considering it would have probably taken 4 – 5 hours of our time and we still couldn’t have cleaned it as well as they did. I will definitely be coming here again and again.

I got both my and my wife’s car detailed here using a LivingSocial deal. What an amazing deal! They really did a great job!
All workers and the owner were very nice and professional. They packaged up all the stuff we had laying around in the cars (stuff we had forgotten about) in plastic bags and cleaned everywhere. Under the seats, the trunk, etc.
They did a great job on both the exterior and interior. I was amazed how much better my paint job looks with their treatment.
I’ll definitely be back!

Great service, got the full interior&exterior detail and was even offered to get a door ding taken care of as their bodywork/​ding guy was there working on another car. (From the picture I was shown of what «before» looked like, the man is a master of his trade.) My truck never looked or smelled as clean even the day I picked it up from the dealership brand new from the factory! Definitely going back.

I went here a couple days ago and got the ultimate detail. My car looked immaculate on both the inside and outside. But I was really blown away by the level of customer service. They really make customer satisfaction a priority – from the moment you call to make an appointment to the moment you drive off the lot.