General Security

ONCE AGAIN !!! i am paying my general security bill and have never turned my system on !! i have called gs SEVERAL times and just get the run around to cancel my contract. now they are not even bothering to callo me back. i own a small business and would NEVER conduct business in the manor that general security does. they will have benefited financially over $ 3000.00 from me and i have never once turned my system on and have been asking for yrs to have it cancelled and i would be more than happy to pay a cancellation fee. THESE PEOPLE ARE CROOKS !!! i am more than happy to sign this because i AM A REPUTABLE business owner in monroe county and as long as they continue to take my money for no services rendered i will continue to let people know at our insurance brokerage that i would NOT refer anyone here (i used to refer gs, until doing business with them) and in fact i would let people know my experience when asked for a reputable alarm company (as we insure businesses, homes etc). i know gs could care less about this post, but people need to be informed of there business ethics and practices.
thank you
paige ward

OK… I have to taut another accolade. I just had them revamp my previous system and Jim Jay, the installer, provided THE BEST experience with ANY type of installer I have ever had. He not only was extremely capable, but also was very clean and awesomely RESPECTFUL!
Give this guy a RAISE!!!

I have a situation similar to Randall E.
I will start by saying signing up was a breeze. GS was super helpful and when the alarm did go off — they were very responsive. So in that respect, they perform very well.
Unfortunately though — trying to cancel has been very difficult.
I’ve left messages — but no response, neither Dave nor a different sales rep (who was my original contact when I signed), have returned calls. When I called into customer service — their response is you have to talk to Dave. Well Dave must be on the vacation of a lifetime cause he has YET to return my call.
FYI — in order to cancel, its sort of a pain — you can only cancel by sending a signed statement of cancellation. Odd that its so easy to «sign-​up» and a complete run-​around to discontinue.
When I look at the time-​frame that Randell signed — its similar to the time I signed-​up. Maybe in 2012 things were very different — but if I had one suggestion in regards to security — get a dog!
I am editing this review as I do/don’t hear back from General Security. I spoke to a different customer service rep today (very helpful) — and at least when cancelling you can send a scanned attachment. The first one told me I had to send a fax.

I originally met a guy named Tony S who was representing this company. Came to my business by accident, as he said. I was looking for security so I told him to explain how they work and how much it costs etc… I was concerned about a 3 year contract so I asked him if I could do Month to Month. He called in and got it ok’d with his boss however I had to pay up front for the equipment ($ 531) no problem as long as their was no contract.
Well everything was going fine until I tried to cancel my service as my business moved to a new location.
First Dave (sales manager) answered and was a sarcastic POS, finally at the end of the conversation he agreed that I can stop service if I mail in a letter stating this.
2 months go by and I call back and get WENDY Q who says NO you have a contract if you cancel you will be charged $ 250 etc… WENDY Q was not helpful at all and made me feel very bad and talked down upon me. She just kept telling me over and over that I was wrong and I am in contract etc…
On a side note, the TONY S guy that represented the company no longer works for them, I can only imagine why.
Overall very, very unhappy with this company and their shady practices. Don’t let them fool you. They are all smiles at first then once they have you caught in their spiderweb of deceit they are nasty and rude.
Good luck General Security…