Hanna Properties

I rented from Hanna Properties years ago and it was excellent. The rental and maintenance offices provided great customer service, they were professional and on top of things, and the grounds were always in superb condition; so I didn’t hesitate to seek their properties again when recently looking for a place.
This time around the rental office was unprofessional and unresponsive and when I was finally able to schedule an appointment with the manager to give me a tour of the rentals, he rushed the whole process, showed me dirty and unkept units, and was on the phone in other conversations most of the time.
It’s definitely not what it used to be, but I’m glad that I saw it for myself before making a big mistake. The only areas that I liked were their laundry and fitness areas. I can confidently say that I will no longer look into a Hanna Property. My experience this time around was disappointing and displeasing.

They bought my building after a month of living here. They have improved the quality of living here, the best they can. Not perfect but I’m not embarrassed to say where I live anymore.

Hanna Properties isn’t perfect, but it’s not bad. Unfortunately, the lack of a truly competitive rental market in Rochester allows a measure of mediocrity to be an accepted aspect of the area’s apartment rental parties. Therefore based on *this area’s* standards, Hanna Properties gets three stars. Within their price range, this outfit is probably one of the better bets in the City. For the greater Rochester area, there are likely better places to check out, though.
My experience with Hanna Properties was overall neutral. Some good pros but some bad cons as well, that in the end probably evened out. I found the rental process to be easy and the staff to be polite. I lived in the Stanton building on S. Goodman street. Lots of old charm in the building and it was generally a clean place with good amenities for the area (i.e. roof deck, grill). Apparently I had access to a gym in a separate building too, but I never knew where it actually was and did not make use of it. Laundry in the basement — older machines that were often occupied, not terribly ideal. There is a small parking lot in the back, but availability is limited.
I moved out of my apartment one month before my lease ended, and tried to sublet it but did not end up being able to. The possible takers I had were put off by the ~10% rent increase that the landlord proposed *after* I got some interest in the place (pretty ridiculous), versus what I had advertised it for that I had paid. But oh well, that was fine — I paid out my lease.
However, when I came back at the end of the lease period to finish moving out my things, I found that they had come into the apartment to paint and begin their turnover process for the next tenant. This was without my permission, during my still-​running lease term. I wasn’t too happy about that, to be honest. Just because a tenant is not physically living in the space, does not mean that the apartment is already given over to the landlord.
On a positive note though, when I moved in, I had a very old dishwasher and asked that it be replaced. They did so, no questions asked. So that was pretty great. I did have some issues with the new one overflowing into my kitchen though. After a couple different times of them fixing it and it happening again, the issue was resolved.
Lastly, yes, they will take an amount out of your security deposit at the end no matter how clean you leave the place. I spent a good amount of time scrubbing everything before I left and making sure everything was in good order. Usually, if nothing is broken or truly really dirty, a landlord won’t take out of your security deposit — but Hanna Properties does charge a base cleaning fee regardless, I guess.
Things they could work on: better communication/​quicker replies to tenants (responses can be slow), ensuring that repairs are done well (wish my kitchen hadn’t been overflowed into more than once), more respect for tenants in general/​meeting lease expectations of tenants (i.e. the security deposit and non-​authorized entrance issues).
Things they do well: clean apartments that are well-​kept for the most part, good resources on hand (i.e. maintenance team), and good locations.