Hertz Rent A Car

I had this car for two weeks, one in US and the other in Canada. It was great to have a clean, fine riding car for that long. The staff person in the airport was very efficient and friendly. That got our trip off to a wonderful start.

Clean car. Free upgrade because reserved car class was not available. Helpful agent. Price exactly as quoted online. Cars onsite, not at a facility nearby.

Agents were polite, quick and helpful with rental, providing a free upgrade. Everything was explained and car location was given. Car was mechanically sound and drove very well. It had 40,000 miles on it so it had a few scratches on the exterior. Rear interior could have been a little cleaner. Spray used to kill odors in car was a little too much for wife who has allergies. Return was quick and easy. Car rental at desk and car return each took less than 5 minutes. Got best price available at the airport with Hertz.

I made a business trip to Rochester last week; a Gold member, I’d reserved a Chevy Malibu with satellite radio and that was exactly what was waiting for me. The agent, Renee, had a beaming smile and matching demeanor, and was genuinely invested in making sure I would be a satisfied customer. Before she had a chance to ask about fuel, I told her that I would be returning the car 100% full and would provide a receipt: I would not be putting many miles on the vehicle during our few days together, and I completely understand that whether it’s Hertz or another provider, whether it’s Rochester or any other location, the rental companies are being scammed by people who won’t refuel if the gauge needle still shows a full tank even if it’s not. The next customer drives off, thinking they have a full tank, and five miles down the road the needle reads ⁷⁄₈ of a tank (I know this is true because it’s happened to me, but not at Rochester-​Hertz.) Every bit of 5-​stars from me, thank you Renee and the rest of the Rochester-​Hertz people.

The car was available but no one in the garage to lead me to it. I bought the $ 25.00 gas deal (big mistake) and when on the road I discovered that the car had a little less than ½ a tank. When I returned the car to the Rochester airport there was no Hertz person there to accept it. Others were in the same boat. Had to go to the Hertz desk in the baggage dept to let them know their car was returned. When I got the bill via e-​mail I was charged the full gas price plus all sorts of fees and taxes that I thought I had paid when I paid for the FULL rental several months previous. I must say all Hertz personal I dealt with were excellent.

The only thing that made me give this 3 stars instead of 5 was that when I picked it up at the airport, I was told there would be a $ 27 dollar charge for a full tank of gas when I returned it. (I was renting for 6 days). I only used about ¹⁄₈ of a tank in the end. The woman at the return said the original charge would not be reduced for not using the tank of gas. No one at the airport told me it was optional to pay for the tank of gas. So beware, when they try to sneak that in, say, «No, I’ll return it filled.»

Be careful this places gouges customers. I returned my vehicle and was running late to my flight. There was no attendant at the lot, waited around 10+ minutes hoping some lazy Hertz employee may show up.
I went inside the terminal to return my keys only to find out 4 Hertz employees just hanging around chatting. At which point the tried to gouge a few additional bucks from me for fuel.
I told them that I just filled up and it reads Full. I also said if it does not please go ahead and charge but you can check for yourself and that you let me go as I am running late for my flight.
They essentially forced me to open up my bags and dig a a receipt proving that I had just filled up. What a sham!
They never told me this before when I was renting that I must keep a receipt, finally 15 minutes later into the ordeal I found the receipt and almost missed my flight. I am Hertz Gold member and that is how they treat their best customers. I will never rent with Hertz again…

I am only giving this Hertz a 1 star because it is not possible to give them any lower and still leave a review. We rented a vehicle over a month before we needed it for a trip and received a reasonable weekly rate (should have known then that it was too good to be true and ran). I usually rent at least a car or two a month for business and this was by far the worst experience I’ve ever had in my 11 years of traveling for business. We went to pick up the car and were informed our promotional code rate was no longer available because we had to transfer the reservation to my name and it was originally made under my fiancé’s name. The lady Cindy at the counter was the most unprofessional rude person I have ever run into in my entire life. After explaining the rate wouldn’t be available to us because we were «changing» the reservation by using a different name under a different driver she proceeded to offer us a rate that was over $ 350 dollars more than we originally booked for. We tried different ways to get the rate lowered including AAA discount and booking through kayak. We asked to speak with a manager which at that time she picked up a cellphone and called someone. Cindy explained the situation at hand and then proceed to belittle and insult us to her manager on the phone while we were standing right in front of her. I was in so much SHOCK at how rude and unprofessional she was I had to walk away for a moment to recollect my composure and checked with other rental companies to see what they could offer me. The manager she spoke with on the cellphone was even more unprofessional and rude than she was, this appears to be the Hertz way of business is to insult the customers into pure shock. I have always been a national and enterprise person but thought I would give hertz a chance but NEVER again. I have also informed my family members, who we were renting the car to go visit, that they should never use this company again which has resulting in my father and brother (who already had reservations for next month) to instantly cancel their reservations and go with another company. The lowest price is not always the best price or the best experience so it is with extreme warning that I say unless you want to deal with the most unprofessional rude and obnoxious people and start your trip off with the anxiety of paying more or having to switch car companies under no circumstances rent from Hertz.

I rented from Hertz when I needed a rental car for about a week until the purchase of my new car was finalized. I ended going through Hotwire, so I didn’t intentionally choose Hertz. I prepaid online via Hotwire, and then went to Hertz counter at the airport to pick up the car.
I decided to do some research online about them, as I am usually an Enterprise girl when I travel and need a rental car. I became very nervous, as the reviews for Hertz (in general) were TERRIBLE! I got to the counter, and encountered a very nice guy who helped me through the entire process. He saw that I had prepaid, so my check in process was easy and painless. The one negative I had was that he offered me a Jetta, without mentioning that it was an upgrade which was include a daily charge (perhaps that was why he was so nice!). I had originally reserved a compact vehicle. I didn’t notice the charge until I was home later looking at the receipt — $ 17.00 a day isn’t outrageous, but it was an unnecessary expense. I called Hertz the next morning, and they offered to let me come in and exchange the vehicle for my originally reserved compact. The car I received was not nearly as nice, but it was still clean and orderly.
When I returned the car, the $ 200 deposit was immediately released (even though I had pre-​paid, I still had a deposit held on my card), and I was never even charged for the day that I had the Jetta. The staff (besides that first agent) seems overworked, but polite. I would have given four stars, but the sneaky upgrade knocked one off. Just make sure you look over all the details to avoid an unintentional upgrade, but otherwise, I had a good overall experience! Very straightforward, provided that you fill up the gas tank and decline all unnecessary «extras»!

Reserved a rental online for a intermediate car expected cost to be specific amt when I arrived at the counter to pick up I was presented with 2 car options one of which I picked. In a rush I signed, grabbed the keys and was on my way. Upon returning I was told the total cost was over $ 300 more than what I expected due to a vehicle upgrade charge that had some half ass circle that looked like a strike through it on the contract. At no point in time was I told this vehicle was an upgrade and there would be an added charge. The car that I was given was not a large car by any means and I was under the belief it fell within the class that I originally selected. All I can say is be aware Hertz and most likely all rental car companies in general use predatory tactics. Be sure you confirm total costs before you walk away I have actually witnessed customers crying at the counters in the past. If this was a personal expense and not business related they may have had to call nine11

I reserved a car on Saturday to return it Sunday. I am a Gold rewards member and have frequently rented from hertz before and have always had a wonderful experience. When I returned the car there was no one around to check it in for me as usual so I left the keys in the car and hurried to my flight. A week later I noticed that I was still getting billed for the car and that the charges were up to $ 1,200 so I called and found out that they «didn’t find the car.» I told them that I had and they assured me that they would go verify and then correct the billing to my original reservation date. One week later I got my final bill for $ 466 and called their customer service and they are closed on the weekend at the number on the statement. I don’t know what will come of this but I will be choosing a new rental company in the future. This is just un called for. I don’t have time to fight these types of battles over mis billing.

Easy as usual. No gold service except at counter but quick and the drop box return and ereceipt was super easy and efficient. Love hertz in general.

Nice employees at the counter, but understaffed for the flood of people who came all at once. We are gold members and we waited about 15 minutes, which isn’t normal with Hertz. They need to have gold go directly to the lot, have keys and contracts there and move things along. The car was flawless and we dropped off in NJ at a remote location where it was very smooth. I’ve rented cars for at least 45 years and this was better than many experiences, Hertz always seems to be at the top, but still needs a little improvement. It helped that the Camry only had 500 miles on it when we picked it up so the car was great, got 33.8 mpg and didn’t have a hitch.

we rent a Toyota Yaris from Rochester NY Airport (from 5÷9÷2014−5÷11÷2014), They told us they have an optional gas charge, if we return a car with full tank they wont charge us but if we bring it empty they charge us fro empty tank
we returned the car with full tank but they charged us $ 55
the gas tank for a Toyata Yaris (2 door) is small and you cannot put gas more than $ 35 in it
we called them so many time but they never asnwer the phone
I am not going to rent a car from Hetz again

Absolutely the worst Hertz outlet in my 35 year business travel experience. The oldest, most beat up cars that are poorly maintained that are a hazard. My first car had a leaking fuel line stinking the interior. The second car sounded like parts are failing off.
The staff are not empowered to address problems. Management should be fired.

People are idiots… Not really Hertz fault but the counter agents should have spoken up sooner to get the ten people in the Gold Line out the door.
We stood there forever waiting for three vacationers who went to the Gold line for a rental car.
I was forth in line and I was there eighteen minutes. When I got to the counter and pointed at my contract, that is when they decided to give the Gold members their keys.
The car I received was an upgrade so I was a bit happier.
Returning the car was pretty easy.

This Hertz location always has very nice employees and nice cars. I have been coming here weekly for over a year and have found nothing but great service.
Their cars are generally newer and my requests for vehicle types (GM) are almost always fulfilled.

I thought the Hertz location in McCarran airport was the worst in the nation.
Well man was I wrong! The counter employees at this location make the Hertz personnel at McCarran look like Choir Boys!!!
The counter employees at this location argue with customers, have attitudes, do not place customers into vehicle type rented and could care the LEAST about Five Star or President Circle members.
When I arrived for a recent rental in wonderful Rochester (sarcasm) on a wonderfully snowy and slushy Monday night in February, (keep in mind I live in Phoenix) my vehicle was not ready upon arrival and could not be found in the reservation system. After firing up my notebook to show the arrogant counter clerk my reservation instead of fixing on her end and getting me on my way she decided she wanted to argue with me and prove a point. Keep in mind an associate of hers was arguing with another customer when I arrived from my flight.
Luckily for me I learned as a business traveler to ALWAYS make a second reservation with Avis when traveling to a Hertz location for the first time and as soon as the arguing commenced at the Hertz counter I closed my notebook and walked 5 ft over to the Avis counter to the left of the Hertz counter and my contract and keys were waiting for me and I was on my way in 1 minute tops.
Avoid this location… again I t thought Hertz McCarran airport was bad but this location took the top prize in the Hertz Hall of Shame.