Lowe’s Home Improvement

The location is very convenient, and it’s a large store. They need a few more flatbed carts for those larger items. I had to hunt around for some. In addition, people were not necessarily anticipating service. When I was looking for the cart, no one was asking what I was looking for. Oh well, at least the stuff looked nice and they have a wide selection.
Returns are no-​hassles here too.

Went in to just get a few extra keys made. Found out you now have another option instead of waiting for a salesmen to meet you in the hardware section, they now have a copy your key machine. This works great, super fast takes a little over a minute to make and you pay right at the machine. They had about 8 options of keys to choose from. Checked the keys as soon as I got home, everything works. no problems.
Also checked out their paint selection and grabbed a few samples to see home the colors will look at home. The staff working in this area were very helpful and knowledgeable, they gave me a lot of tips on painting.
They have a large selection of lights and lamps, from modern to rustic all at reasonable prices too. Found a few different ones i really liked.
I parked near the garden section so I could check things out, I was very surprised at the amount of plants and flowers they have. Picked out a few items for gifts, nice option to the larger garden stores I normally go too and lots of sale prices too!

Like the Webster location the service is inconsistent. You can be in one area with no assistance for ages, you can even go in search of help and find none.

This older Lowes has no self check out, but it does have lines of people waiting to check out at the few cashiers that they do have open.
Here are some project ideas for YOU, Lowes, repave your parking lot, and install some more cashier/​checkout lanes.

Ok so normally im in and out without a problem here. On this splendid occasion I said to myself «am I in the f-​in twilight zone?»
Came here for 2 things. A grill and exterior shutters. So I head to the grills where la worker in that area is helping a gentleman find the best grill for him so after he was finished saw me grazing over the charcoal grills and asked if I had any questions and I said I was looking for a good charcoal grill and he responded with «ok» then proceeded to walk away.
O_​o *blink blink* Oh ok thanks for the helpful info and tips jerk. So I went and got a manager to help me and so I could inform him of this matter. He was very helpful.
That was strike 1
Then head over to shutters stand there for 20 minutes and 4 different employees walked by without asking if I needed help. I go over to the desk and la worker is helping another gentleman and so I stand there about 10 minutes before he comes up to the desk and acts like Im not standing there. he is still helping the guy but a simple «Sorry for the wait mam I’ll be right with you» would of been nice. So I finally tell him to call someone else over. freakin ridiculous.

Over the Thanksgiving weekend, my wife purchased a Christmas gift for me and asked to be able to pick it up later, so that I would not know of the purchase. When my mother in law went to pick the item up, she was giving a product that was worth half the purchase price of the originally purchased product because she doesn’t see a difference between power tools. We live in Buffalo and tried to exchange the product for the correct one at the Amherst Store, to my wife’s surprise she was told that because the mistake was by the store in Henrietta, that they would not be able to help her because they would take a $ 100.00 loss at the Amherst store and it is something the were not willing to do. I am completely disgusted by this and cannot believe that the Amherst store cannot work with the Henrietta store to resolve this issue quickly for us. As far as I am concerned we have just been robbed for $ 100.00 cash. The solution that we were offered was to either drive to Rochester to complete the exchange or to mail the product back. I was unaware that Lowes had such appalling customer service. I for one will not be shopping at Lowes and I am sure my wife will not be either.
Update:
We were able to resolve the issue with the Amherst location after speaking with the store manager. I feel that this issue should not have gone this far. The Henrietta store should have made the call to the other store to make the arrangements for us. Instead we had to do it ourselves.