Here today to buy paint for my winter bedroom remodeling project. I like Lowe’s because of their great paint department and helpful staff. I tried the other places in town and no one comes close. I also like their plumbing department for faucets and sinks. They have all the major brands and top of the line ones too. I think the store is just designed more for women. It’s more about style than just tools and hardware.
Jill P.
Évaluation du lieu : 1 Rochester, MN
Never use their installation service. Project Manager has no idea of how to do his job. Worse customer service I have ever seen. Will never use them again or recommend.
Mandy S.
Évaluation du lieu : 5 Rochester, MN
Normally we don’t go to Lowes primarily since we live on the other side of town and sometimes pricing is a bit higher, BUT I saw a fan online on sale that I absolutely fell in love with for our nursery. I dragged my feet on going(my fault) and when I got there I realized this fan was not on sale but clearance and now out of stock at this store and surrounding stores. I was extremely disappointed at this. While I was wallowing in despair a store associate came by and asked if I needed help. I shared my sorrows and he offered to take down the display model(although no box — which I don’t care about anyway). So he took down the fan, found the flush mounting hardware we needed instead of the rod that was with it. Another associate found the style light bulbs that I needed. I checked out and had help loading my car. Just awesome how what started as a negative experience and had potential to continue that way turned into an extremely positive one. Went above and beyond with customer service, Made my day! Thanks!
Melissa T.
Évaluation du lieu : 2 Rochester, MN
Lowes, Please teach your customer service associates that the proper response when a customer says, «Thank you!» at the end of a transaction should be: «No, thank you, my customer, and others like you, for choosing to shop here and thereby give my company the reason and means to employ me and provide me with a paycheck.» Well, maybe not so lengthy, let’s shorten it to simply, «Thank you!» Or even the commonly used, «You’re welcome» would be a better choice than, «Yep.» Yes, that’s right. After running to my local Lowes today and picking out a few items for a small project, I thanked the person who took my money and was acknowledged with, «Yep.» So please remind your associates that they are in the business of customer service. Thank you! PS– please monitor your restrooms. I stopped in today and found one toilet with brown splatter, one clogged(also brown), one unflushed, and one with a very obvious pubic hair on the seat.
Roland K.
Évaluation du lieu : 3 Rochester, MN
Nice store. Friendly staff. They seem to be higher priced then Menard.
Michael K.
Évaluation du lieu : 4 Rochester, MN
Very nice big clean store, excellent selection of designer plumbing fixtures. I think they are the most upscale of the home improvement chains. They price match and generally have higher quality I feel. I really like their garden center, they have a very large selection of outdoor building materials too.
Robin M.
Évaluation du lieu : 4 Rochester, MN
Needed a replacement freezer. Did not have much time to research or wait for sales.(mine was actively dying) Went to about 3 shops then called Lowes. They had a reasonable selection and one that was available so we went there immediately. Clerk was helpful, price was competitive and so we ordered it to be delivered on a day that fit my schedule. Delivery men(2) were on time, very meticulous, caring and gentle with my new freezer. One explained all the paperwork and removed all the blasted stickers that the factory put on the product in and out. I was impressed. The delivery guys were great!
Ernest b.
Évaluation du lieu : 2 Mower, MN
This superstore is located at the Maine Street Shoppes project in south Rochester, MN. The store is very large, too large at times-tidy and well stocked. I will be honest I never really liked Lowes when I lived down south-for what that’s worth. I have been there numerous times to order replacement windows, buy lawn care products, pricing appliances and adding various tools to my toolbox. I have really only been happy with my windows and tool purchases. They are significantly higher on appliances than other retailers in Rochester-but they have a good selection. The staff has always been in a hurray to get us out with a purchase, even if it is the wrong item. But they gladly take things back with a receipt, They also have a grand paint selection, but I rarely buy paint from Lowe’s, WalMart, or Menards-because they are all fairly low quality. I bought a drill at Christmas time for myself and I love it, I use it alot. I also bought a weedeater that had to go back because the motor was shot upon first use. I know many people who were all hyped about getting Lowe’s in Rochester, but many go to other places for better prices and knowledgable staff. An example, I went there for lawnmower parts and two staff«helped» me select the wrong parts. I had one of those«gut-feeling» moments and put the stuff down at checkout. Had to go over to Tractor Supply and got the right items for my mower. So I conclude by saying if you know EXACTLY what you need and want to be sure they have it-go to Lowe’s. But if you aren’t sure what you need for a job-I recommend going elsewhere. This isn’t a bad store, it’s just there are others that are better in the area.