Rochester Shuttle Service

Harlan is amazing!!! He picked up a friend of mine, who forgot to give me something, and was so kind to circle back so that she could give it to me. I was so impressed with his customer service and kindness. He truly deserves commendation for that! I usually take another shuttle service, but because of his kindness, my significant other and I are going to use Rochester Shuttle Service when we return to Rochester (in a few days)!

Great! Our driver, John, was friendly and got us to Rochester in a timely manner. Free wifi in the van and great value! I would highly recommend using this service!

The shuttle gets one star for being on time, but that’s about it. When trying to confirm the shuttle reservation, the customer service number went from a computer recording to a dead line five times, I finally got a human being on the sixth call.
The shuttle was physically okay. It was a little dirty and didn’t smell particularly good, but that’s par for the course for an airport shuttle.
The real problem was the driver. He spent the entire ride talking on his phone, which clearly distracted him, because he was varying his speed by about 15 miles an hour and almost constantly drifting in and out of his lane. For a passenger carrier, safety should be the highest priority. This was not a safe ride, and I won’t be using them again if I can help it.

Took two roundtrips on separate days and each driver was friendly and more important, a good driver, including one, who had to drive to Minneapolis in pouring rain. Three of the vans were the bench type, which I don’t like, but the one van that had the nice, individual seats also had what looked to me to be the check engine light on, which made me wonder how well they service their vehicles. We made it back fine, though. No more than one or two to a row that could uncomfortably fit 3 and on the 8.:20 trip back from the Mall of America, we were the only passengers.
We got confused about where to meet the van at the MOA because we thought it was supposed to be the same place where we were dropped off, so I called the main # and the representative who answered told us where to go.
If you want the wireless connection Rochester Shuttle says it has, you may be disappointed — it was not working, they said. Based on another post, I wonder whether it’s been out of service for a while.
But all in all, a good experience.

I have had to make multiple trips to Rochester for doctors appointments from out of stat. Air travel alone is a frustration but once on the ground one would hope the frustration would end.
My first trip in my driver was very helpful. Upon leaving he told me after the fact that round trip is $ 25 vs $ 15 each way.
So on my second trip in to Rochester I told the driver up front I needed a round trip. He said great so I thought it was all good. He was training a new employee that day and was struggling with the balance of helping him learn and taking care of the passengers.
Where some my appreciate the additional tour guide aspect that Walt provided, I honestly just wanted a quiet ride to my hotel I’m sure there were those that appreciates it. I was not:/
But the thing that really upset me was that I didn’t receive a receipt that showed I purchased a round trip ticket. Fortunately when signing my credit card receipt I opted to have it emailed to me. But when I called the shuttle service back to make sure that my electronic receipt would be enough to provide the pick up driver proof of purchase I got so young girl who clearly had no idea what she was doing. I repeated the situation no less than ten times and she just couldn’t get it. She said her managers were out and then proceeded to transfer me to an extension that clearly was answered by nobody. So I ended up calling back and was fortunate enough to reach a different young woman that knew something about customer service! She took care of everything.
While in Rochester you don’t have many options for drivers. There are only a handful of cabs and one shuttle. So I will most likely use this service again, but honestly were it a larger city I would use über or lyft.

Unless you like being treated like cattle… use another service. I’ve used this company twice, bad experience both times. Just not very friendly, and certainly not flexible.
This last time I used them because I missed my flight to Rochester International Airport, had my wife call them ahead of time so they knew I was coming. Ran all the way to the shuttle, they made a BIG deal that I almost missed the van. (I got to the desk 1 minute before the published time for the last trip of the night) When I went out to board… I was the only passenger. What! They would have driven an empty van back to Rochester instead of wait for a stranded passenger?

This place is an unprofessional joke. DO NOT USE THEM. They picked up my sister and their new vans don’t have a front seat but still continue to book 10 people in each van even though they are missing a seat. So that means 4 people are jammed packed in the last row for an hour and a half ride to the airport and she doesn’t even have a seatbelt! How safe! When we called to complain all we got is attitude and we were told they could leave her on the side of the road. What a genius solution, she has a flight to catch and she would be stranded. Thanks for that option Amanda. What a nightmare these people are. Don’t book 10 people in a van that only fits 9. Typical company thats only trying to make money and treat their customers like shit. So much for small town charm.

My go-​to shuttle service when I need a ride between Rochester and Minneapolis.
Give it 4-​star, instead of 5, only because I had a terrible experience calling the company on one night. I did not have internet access, and was trying to ask about my coupon code to make a reservation, and that person told me at that hour she doesn’t take reservation on the phone. But she said it in a very rude way. According to her, she works for a third party that answers the phone for Rochester Shuttle Services at nights. A complaint was made to Rochester Shuttle Services almost a month ago, without any response so far. I hope these guys choose carefully who to outsource the job of phone answering.

I highly recommend Rochester Shuttle.
Friendly service, they always greet you with a smile. I appreciate the fact that they always say how many passengers we are expecting and the itinerary we are going to make to get everybody.
They are never late, and they always call you in case they are late or if they don’t see you when they get to your pick up location.
There are several partners that give you a discount. Mayo is one of them (just give your Mayo e-​mail when purchasing your ticket).
They have several convenient pick up locations.
I highly recommend them.

I saw one of their vans in my apartment complex and was intrigued. I had tried the other shuttle service in town but their inability to pick me up from my home was a dealbreaker. This airport shuttle service though will pick me up at my apartment and take me to Minneapolis airport. I use them all the time now! The vans are nice, never overcrowded, and free Wifi too! Their rates are the best in town and they are definitely the most convenient! Excellent customer service. I always get a phone call letting me know they’re on their way. Beats having to drive yourself to the MSP airport and paying those parking fees! I hardly ever fly out of RST now.