Rustic Village Apartments

I have never been more delighted with a place to live. I live in a section with a lovely, rambling layout, big old trees, parks, and cozy clusters of brick and shingle buildings.
But what I love most are the management and maintenance staff! I have some pretty serious health problems, and when I applied originally, and told them about my environmental and chemical sensitivity issues, I expected the usual yawns or an impatient brush-​off.
Instead, I got brisk, can-​do, creative responses to my needs, and ended up in an apartment that suits me down to my toes. Not only that, but if there’s something going on that does cause problems for me, they always respond, sometimes by telling me they can’t help, but more often finding a way to resolve it.
They are considerate, well organized, and helpful. All you have to do is sit down and talk to them.

I don’t understand all of the hate for this place. I’ve lived here for almost 2 years, and my complaints are minimal. Rustic Village is a fairly large apartment complex which primarily consists of students and young professionals. It offers a lot of amenities, including a large pool with lounge area, gym, community room, free wifi in the community building, a concierge service (where you can rent sports equipment, sign for your packages, and buy stamps), tennis court, cricket field (you can tell a lot of international students reside here), playground, dog park, and sand volleyball courts. They also have a security vehicle that drives around and helps residents with security issues/​vehicle problems.
Yes, the rent is high. However, you get what you pay for. As a young professional, I’m paying more in rent than I would like to, but we also use a lot of the amenities on a daily basis. The gym is always clean and usually all of the ellipticals and treadmills are operational. The community building is clean and air conditioned, and the concierge center has been great for sending my packages to. Whenever we have had a maintenance issue, they have been by in a timely manner. Most of the staff are friendly and have resolved any issues we’ve had (noise complaints, etc.).
My apartment is a good size and was very clean when we moved in. The only complaints I have are the stupid window blinds (1970’s-sheik and rattle in the breeze from a mouse fart), only have one air conditioner for a 1100 sq. ft. apartment, and the fact that we can’t get a cross-​breeze because the windows are all on one side of the apartment. Other than that, the apartment has served us well and we enjoy having two bathrooms and two decent-​sized bedrooms. We don’t plan on living here forever, but it’s a decent apartment until we finally get a house.
The apartment building itself is okay, but nothing exciting. The halls are cleaned weekly by a cleaning crew and the laundry room is okay sized. It would be nice if there were two washers and two dryers, since you’re totally dependent on your neighbor’s time management skills to retrieve their laundry in a timely manner. Also, the doors are loud and the walls can be thin. Those are problems in almost every apartment complex, though.
Overall, it’s been a good stay here at Rustic Village so far. It’s a bit pricey, but the amenities lessen the blow of writing the rent check. Most of the staff are friendly, and the apartments are decent. When you live in a melting pot of college students, young professionals, and international students, there are bound to be a few complaints and issues. I would recommend it to friends, but only if they are able to get in a building that is far away from the parking lots or full of students.

If I could give ZERO STAR, i definitely will. This place located pretty well actually, with huge lawn and washer dryer in unit which are very nice. However the alleged «professional managements» crashes everything. They’re greed, rude, ignorant and money-​oriented. I didnot jump into their pitfall at the first place, but my friend asked me to move their with her. That perhaps is my worst experience ever. They treat you like their 5 year baby but without kindly help only boss you around. Among my friends which are living or lived there blow trash talk to those «Professionals» is our dessert after dinner.
If you are ok to lose over 500 of your deposit and can bear the rude staff, I recommend this place, because they have kind of ok natural environment there though.

WORST PLACE. If you trust review then only read further, otherwise best of luck ! Problems: 1. Community itself. 2. All they want is your money 3. Staff… URGGGHHHH 4. BUGSSSS 5. Refund of your security deposit… I just want to warn you regarding security deposits. let me know if you get more than 30% back. hah good luck on that .I stayed there for 5 months… neighbours had bed bugs and they were spreading. so whole building was vacated and guess what I lost my deposit coz of the treatment .no matter whose fault it was. there are enough options available other than rustic. SAVE YOURSELF FROM ALL THE HASSLE. USE YOUR MONEY WISELY!

They need your money. Will do whatever to get it. Once you are in, they will try their best to get it out of you. At the end, expect to pay a fortune on security deposit. Horrible staff. very very unprofessional and rude office staff. They have the «holier than thou» attitude since half their tenants are international stuidents, they feel they can boss around. A sincere advice… if you can go anywhere absolutely anywhere else, just go. Dont take this. You will regret going for rustic village apartments. Crittendenway apartemnts just across the street are way better, way more flexible

Ren P. is right about Rustic Village. It’s a little sprawling, and not very pleasing to the eye. They try, though. Maybe a little too much. When it’s not snowing, there’s always a lot of people about, mowing lawns and planting flowers.
The building layout is not ideal. Our apartment always felt like a cave because of the windows on one side only. It was always dark in there.
The first week we moved in we were welcomed by a swarm of ants in the dining room/​kitchen. It was disgusting, but the apartment complex handled it acceptably. First they sent someone to lay traps, then someone to spray, then an exterminator to spray something else.
Various other small things occurred, but they were very attentive — for the most part.
About a week or so before we moved out, we had a leak in the ceiling of the hallway between the bedroom, bathroom, and the rest of the apartment. It was so bad that the dry-​wall started sinking. The maintenance staff responded to that pretty quickly and found out our neighbor upstairs was doing laundry in her sink and making a mess, so bad that the water went through the carpet, the floor, and the ceiling.
We also always had a loud toilet. After it was flushed, it always seemed to make a lot of noise for a while before stopping. A few days after the ceiling incident, our toilet flooded the bathroom. At 2 or 3 am.
After we called the emergency maintenance number, the guy came over and looked at our toilet. He tinkered with its inner-​workings before leaving to get us a mop. When he came back, we had a dirty old mop without a bucket and no fix for our toilet. Thanks, guy!
I liked living at Rustic Village overall, but that experience left a very bad taste in my mouth.

Rustic Village is a good apartment rental community, but undeniably an apartment rental community. Their staff and facilities are superior, which gives them a huge edge over the other apartment communities in the area.
The management is professional and approachable. I had an unfortunate series of issues with a downstairs neighbor, and the staff went out of their way understand and remedy the problem. The outcome was acceptable, but it did suggest that their clientele is becoming weighted more heavily towards young-​college aged students and away from the more placid graduate-​student and mature-​adult tenants.
The apartments can’t hide their age (they were built in the 1970’s) and have the curious feature of having windows only along one wall — there’s no way to get a breeze blowing through the rooms without the inventive use of fans (it’s harder than you’d think). The ac wall unit in the living room makes such a racket and so little cold air it can’t be endured for long. If your downstairs neighbor smokes, her exhaled smoke will find a way in through your open window like a guided missile. The walls and floors are thin (even if you never formally meet your neighbors, you will come to know way too much about them). But, laundry facilities and mailboxes are located in the building, and our carpet and appliances were all new.
The staff spends a lot of time on building and grounds upkeep, so we rarely had a maintenance issue — but they had a right-​now response when we did (even on Thanksgiving). I also appreciated the presence of the always-​roaming security detail. The neighborhood isn’t scary — security seemed to exist mostly to handle neighbor-​neighbor altercations and deter car theft (a problem for all large parking lots in the Rochester area) — but it was still nice to see the guys in the security ute pass though.
I was among many to enjoy walking/​jogging through the well-​maintained community in all weather — made possible thanks to the staff’s heroic efforts to keep the sidewalks plowed during the long, snowy winter. Multiple other facilities, all of which are well used, include a decent fitness center, outdoor pool, cricket pitch, tennis courts, entertaining center… you get the picture.
There are a lot of nice things about Rustic Village, but to enjoy living there you have to accept the facts of communal living.