S & S Limousines

We used S&S for our wedding and were extremely disappointed with their service.
We had a huge number of problems along the way because the prices we were quoted in our initial phone call were not honored. In addition, S&S failed to honor the rate that was sent from S&S in the contract and that we signed and returned. I’ve never, ever heard of a business doing something like that.
After many, many phone calls, S&S finally seemed to want to help us the week prior to the wedding (they did send someone to drive the groom to the church at no charge – thank you!) and took copious notes on how to best get our guests from the hotel to the reception for the start of cocktail hour at 5:30pm. The plan was for the first shuttle to arrive at the hotel at 4:30pm and leave for the reception at 4:45pm.
We received a rather confusing phone call at 4:15 (in the middle of wedding photos) that the shuttle was already at the hotel (which was fine). However, the shuttle LEFT at 4:30pm, and made a return trip to arrive at the reception with a second load of people at 4:55pm. In addition, the driver allowed people to sit three per seat, which meant that over 100 people were at cocktail hour over 30 minutes prior to the start of food and beverage service.
I can see that S&S might not think that arriving early would be an issue, but it posed a giant problem for my poor parents. Guests were hungry and thirsty and started complaining that the bar wasn’t open. They complained to management, management talked to my parents, and my parents ultimately opened the bar early, costing them quite a bit of extra money. In addition, my parents had to unfortunately overhear some borderline rude comments from disgruntled guests. It got the evening off to a very tense start.
In addition to the early arrivals, the driver for the shuttle ASKED GUESTS the best route to the venue. 85% of our guests were from out of town and had no idea, though they should not have been asked to begin with. The driver of the wedding party shuttle also asked us directions. Plus, he did not have EZ Pass, which delayed the bridal party by about 10 minutes, causing us to arrive late to our cocktail hour. All of the drivers were perfectly nice people, but I am unclear why there was so much confusion when I was assured that the drivers would be completely clear on timing and directions.
It has taken me months to write this because I was so, so, so upset about the whole mess that I just had to put it out of my mind. I’m getting upset just thinking about it now. I didn’t have a single issue with our other vendors.
Our family used S&S for my sister’s bachelorette party, her wedding, and my brother’s wedding. All were lovely experiences. I’m not sure why or how the communication breakdown happened here, but it was extremely unfortunate. I will not be recommending S&S in the future.
Note: I told S&S all of the above three months ago and customer service has yet to reach out to explain or apologize.

I just got married this past weekend. Back in April, my fiancé spent his entire tax return as a down payment on a black escalade limo for our wedding. He then spent an entire paycheck to payoff off the rest. He specifically wanted to escalade because it was our wedding and he wanted to do it right and in style. Friday night at 4:30 pm we received a phone call saying they sold the escalade 2 days before and they were sending a limo bus instead. They purposely waited until the last minute to tell us so we couldn’t do anything about it. We were TOLD, not asked, we were getting exactly what we didn’t want for the SAME amount of money. They were rude and did not offer any sort of discount for disappointing us. That is crappy business. I will be sure to spread the word about how shady and under-​handed they are. My only recommendation to people is to stay away!

My friends and I used S&S for a wine tour yesterday and were very impressed with their service. The driver arrived 15 minutes early so we were able to get an early start. We had booked a 6-​passenger SUV, but apparently another customer had cancelled so S&S sent us a 10-​passenger limo instead, at no extra charge! The driver was extremely friendly, courteous, and professional. And he had no trouble at all with finding the wineries on our list. If/​when I need a chauffeur service in the greater Rochester area again, I will definitely use S&S!