Sheridan Brothers Moving

We choose Sheridan brothers to move our 3 bedroom house based on glowing recommendations from numerous friends and family. It was a terrible experience.
The movers arrived late and were INCREDIBLY slow. Mind you, my husband and I had moved all our boxes and kids toys the day prior so all that was left for the moving company was our large furniture. It took them ELEVEN hours to load and unload; I was quoted 6 – 8 hours. We moved 19 miles. The crew sauntered to the truck, my 6 year old walked faster and carried heavier items the day before.
In addition, they chose to move our large bedroom dressers with our drawers intact. But they flipped the dressers upside down, so many clothing articles fell out when they moved them and were strewn down the hall and sidewalk. No explanation on why they would flip them.
My children are young we had a swing set and basketball pole that we broke down into pieces. Those required a second trip. On the second trip back, the crew decided not to latch the truck door. During the drive to our new home, the truck door came open and the basketball pole and backboard flew out at oncoming traffic; causing a serious accident with a dump truck and mini van. The truck had to stop during this time to file a police report and I had to fight with management not to pay for the hours the crew was delayed.
I made multiple attempts to call the management company, with no return call over the billing for this move. We’re still working through reimbursement for damage to our furnishings.
I would never recommend this company

My wife and I can’t say thank you enough to the thoughtful staff from Sheridan’s that moved us back to Rochester. The team of Brian, Junior and Aaron were true professionals who went above and beyond to make sure everything was packed into the truck and made it safely to its destination. Due to the time required to pack the truck all our belongings were delivered the next day. We had a freezer full of our garden harvests and they took it upon themselves to plug it in overnight to insure we didn’t lose a single bit. Through the whole process they made a tough business of moving a home enjoyable. Thanks guys, you earned all your stars.

Great job, on time, no complaints, made it very easy, will certainly use them again!!! Great job guys!

This company moved my mother’s items from Rochester and they damaged many items back in June 2014. We paid insurance and the company keeps ignoring all matters in trying to address any issues nor does not return a call about this. So beware — we are planning to pursue all legal options available to us.

We used Sheridan when we move in the middle of November. They were recommended by a few people, so I decided to at least give them a call. Office staff was polite and efficient with getting an appointment set up. Dave came out on time and was courteous and professional. Gave us an estimate with options depending on how we wanted to do things.
Office staff called the day before to confirm the appointment.
Moving Day! Foreman called before they left the shop and the crew arrived on time. The 3 guys were all very professional, moved quickly. They laid down blankets on the floor at both places since it was wet outside. They were also careful and nothing was damaged. Blew my mind at how well they packed the truck. We certainly could not have used the space so efficiently if we did it on our own.
Unloading was hassle-​free. Basically just told them where to put the boxes and furniture.
Very good experience. Will recommend to anyone looking for movers. Did it cost money? Of course. Was it worth it? Hell Yeah!

I’ve used Sheridan in the past with excellent results — the first time they moved me about two years ago, and the two guys were quick, professional, and hard working — we even got done early in less than an hour!
Based on that very positive experience, I booked them again when moving from my apartment in Brighton to a new place about two miles away. The two guys that came this time were different, but arrived on time, even a little before the 12p start time. They were very nice, but slooooooooow. I was only having them move a few boxes, my bed (already disassembled), dining room table (disassembled), sofa, arm chair, and bedroom furniture, including a lamp. I felt like they just dragged. When they were down packing up after about 50 minutes, one of the movers confirmed my new address, and said «see you in a minute». Well. TWENTY minutes later they finally arrived and one of them said «sorry, Austin needed a drink». It’s just stuff like that which is very frustrating, especially while I am paying you by the hour. As I watched them move me in, I realized why it was taking so long: as one would move smaller stuff by himself, the other one would be folding their moving blankets in the truck. I felt like I was being milked for every minute so they could get more out of me. I even went outside and offered to help them, but to no avail.
Once they were finally done (1.5 rooms worth of stuff took 2 hours), one went over the paperwork with me, and mentioned that it took 2.5 hours (total time) out of the 2 – 4 hours that the office quoted me. Ah ha! Maybe that’s what the movers were told, but I was never quoted any time frame — I told the woman what I had, and she said ok. At least now I know for next time!
They were very nice, but unfortunately I felt «nickled and dimed» this time around.

Excellent moving company. They helped pack up and moved our whole house out of state. They were very accommodating in terms of date and time for packing up and delivering our items, and the staff was all very friendly and easy to get in touch with. Also, the total cost for the move was very reasonably priced compared to other moving companies.

I had them move my 1 bedroom apartment in Penfield to a home in Henrietta. 2 guys, who were very professional, caring & friendly, showed up on time with a truck and had me moved in 1 hour! They were awesome! The staff in the office who I spoke to when I set everything up were also very friendly. I will be recommending them to people, and using them again for any future moves.

Heard about them from multiple local realtors. Used them today to move from a 3 bdr town home in W. Henrietta to a home pittsford. The office staff were great.
This morning 3 guys showed up exactly on time. They packed every piece of furniture with care. We actually had quite a few pieces that needed to be disassembled and a few tight corners. All of my furniture was in perfect condition at the end and there was no damage to any of our hardwood floors or walls. They were very professional, and even got done early!
I would highly recommend them to everyone!

Used them to move me from my 1 bedroom apartment a few months ago. I had always moved myself with the help of my brother but was not looking forward to moving all my bedroom furniture and dealing with a uhaul etc… so I figured I would look to into the cost for movers… turned out to be a great decision.
My email inquiry was responded to right away. The 2 guys who came to do the move were on time and very professional. They took care of all the heavy stuff and worked fast. I will definitely use them next time I move and have already recommended them to friends.

Buyer Beware of Upfront Misleading Verbal Statements by Contractor:
We moved our entire (nearly 3000 sq ft) household twice, within 3 months, with this company. The first time was reasonably smooth with upfront assurances by one of the owners (Joe Sheridan) that, despite insurance limitations, as a locally owned family company, they would take care of any damages that might occur. After the first move we never saw Joe again. The second move resulted in damage to a valuable chair due to a knife used by one of the movers to remove shrink wrap, as well as scratches to an Ethan Allen desk and a Bassett dresser.
None of these issues has been properly addressed 4 – 5 weeks following the move. The insurance company has stated that Sheridan is only liable for up to $ 75 worth of damage based on the insurance we agreed to and despite Joe Sheridan’s assurances that he would take care of any issues. The damage is far more expensive than that. Both owners have ducked our phone calls repeatedly and the office staff does not respond to calls. The lack of a follow-​up phone call from either of the owners shows a disregard for customer service and satisfaction and is totally unprofessional.
At least other prospective movers should know what they are getting into with this company before they sign any agreements. Sheridan Brothers can be careless with handling furniture and does not stand by their verbal commitments or advertised claims.

Had these folks help me move from my 1 br apt in the city to a 2 br in canandaigua. Every step of the process was smooth and pleasant.
I had a good feeling about this company right from the get-​go. Everyone I spoke to on the phone was professional and they put up with me changing my move-​out date at least twice.
The day before my move-​out they actually called me up to let me know a slot had opened up in the early morning and that I could have it. This could not have been more awesome!
The two young men they sent were professional and hardworking; they worked almost too fast! All of my belongings were in the condition they were in previously. I thought the price was reasonable.
Would definitely use these people again