Verizon

I was very impressed with this location. I was also very happy that it is a real Verizon and not a cellular sales location.
The location itself is super convenient with it being in Pittsford plaza near GNC and Chipotle. Since it is in Pittsford plaza there is ample parking but since it is near the Cheesecake Factory it can be hard to find a spot at dinner time.
The store is immaculate. It even still smells new. It is very open and clean and you can easily see everything they offer. The one bad thing about the layout is that there is a wall in the front that hides the sight line to the back of the store and you have to go to the back to sign in.
The staff is very friendly and helpful. On my first trip I was helped by John who sold me the phone and went over the phone aspects. I had to order it and he was very kind to allow me to have the phone sent to the store instead of my apartment because i didn’t want it hanging out if I wasn’t home. On my second trip when I was picking up my phone I was helped by Quest. He was also very friendly and funny. He was super helpful and I never felt like I was being rushed in the process since I was there are closing time. I was also happy he didn’t try to up sell me on any kind of protection or insurance. He knew I had thoughts in my mind already and didn’t try to change those thoughts.
This location also offers smartphone classes so this way of you are making the switch for the first time you can figure out how to use it.
A few things that kept me from giving a 5 star review:
there isn’t enough customer seating when you have to wait. I had a long wait and unfortunately had to stand through most of it.
I also wish that when you are working with someone there was a place for us to sit and not stand. Sometimes the process can take a long time and it would be nice to take a seat.
I was also very disappointed that the games they download onto the iPads are demos. I was trading in my phone so it was back to factory settings so I had nothing to amuse me for the long wait. It got really boring.
Lastly, this may be a problem with my brain but my phone was taking a very long time to back up from the cloud so Quest and I decided it would be best for me to set my phone up at home. I was told that all I had to do was the get it all backed up and I’d be set to use my phone. I thought that was the case but I was wrong. You have to activate the phone (Duh, I know). I never thought about having to do it because I was told that I would be all set so I figured it had been done already at the store but it wasn’t. I was very confused about why my phone wasn’t working for many hours. Thankfully my husband has a brain and alerted me to my mistake.
Overall, this is a great location and I totally recommend it. This is the location Adam and I will continue to use in the future.

I dropped my iPhone on concrete last night – now the screen is completely shot. I brought it into the Verizon store and the sales associate was very helpful (Marcello). He called up my insurance for me and got through to the company very quickly. My replacement is on its way as I type this review.
Whenever I go to a Verizon store, the sales associates are always very accommodating and friendly – that’s something to truly appreciate in this age of automated customer service.