Window Flair

I have been using Window Flair for years in Rochester. I have worked with the owners for two homes and referred them to my children. I have always had great product and service from Carl, Connie and their staff. Great prices, great service on the sale of and beyond for us!

Just had my blinds installed this week by this company. Had Cheri as my salesperson. She was helpful and knowledgeable and gave us a very fair price. Beats going to the home improvement stores because you get to ask questions in your house and my wife had a lot of questions before we purchased! I have nothing but great things to say about Window Flair. Will refer them and use them again!

I ordered blinds for approximately 20 windows from Window Flair Inc. I provided my actual inside mount window frame measurements, which they state that they are supposed to deduct ³⁄₈ inches; from. They ended up shipping me generic window blinds and valences (not valence returns) that required cutting by me. They have been incredibly rude and unprofessional throughout the entire ordeal. I am now having to go through the credit card company to get my money back from these scammers that ADVERTISE CUSTOM BLINDS, BUT SHIP YOU GENERIC ONE SIZE FITS ALL BLINDS. Attached is a sample valence that they shipped me for a 58 ⁷⁄₈ inches; inputted dimensions for an inside mount blind that came nearly 62 inches;. The company is telling me that the order was made correctly and that the valence that covers the blind rail should be an outside mount for an inside mounted blind with plenty of room on the inside to mount a properly cut valence. The other thing is I received the same sized valence of nearly 62 inches; for many different sized windows and the largest inputted window width was 58 ⁷⁄₈ inches, so the company clearly screwed up somewhere. Rather than fix the issue, they have been nothing but rude and giving me the run around and fighting me even on the credit card dispute. I have ordered and installed blinds from online blind retailers on 9 other occasions for rental properties. I am very familiar with the process, never had any issues, and have never seen someone ship one size fits all blinds and valences while charging custom blind prices. The owners, Carl and Constance Chiacchierini, are nothing but scammers. She will ship you one size fits all blinds and valences for various window sizes and tell you to cut them yourself while advertising that they are custom. STAY FAR FAR AWAY FROM THESE SCAMMERS!!!