Ferguson

I wanted to write an update. Victoria is still a pleasure to work with, but her boss is not.
The first bathtub we received was cracked. Victoria was on vacation and I spoke to another sales associate who was now caught in between a rock and a hard place. I was given the option of waiting a week for a repair for the tub or two weeks to get a new one. I asked for a reasonable good-​faith offer to cut the cost of the tub if we got it repaired, since I was now going to have bought a refurbished tub. The manager never got on the phone with me, which was a red light right away, but made the other sales associate shuttle back and forth between us. His offer? $ 100 off. It was insulting. The tub was $ 1000 and I was still going to have to wait. He couldn’t be bothered to negotiate… not even so much as an offer of store credit. So we ordered a new tub. It took 3 weeks, not 2. They did nothing to expedite any of the process.
I don’t blame the sales associate, she was not the person who should have dealt with that. The bad business practice lies firmly with the manager who did not have the decency to pick up the phone and make a customer who had just given them several thousand dollars happy.
Victoria, when she returned had to clean up the mess, and the new tub (and old one) arrived without a drain assembly. The plumber had to drive out to pick one up.
Open *every* box immediately before the delivery truck pulls away or the manager will throw you under the bus, because taking care of people who give you money is hard.