KFC

This KFC is horrible every person in my party’s order was wrong, the woman taking our order could not speak very good English, I wish I didn’t have to give any stars

I seldom eat at KFC since I too had a less than positive experience at this particular outlet. However, when I worked in Ramsey, they had a very nice KFC nearby and I learned to like the extra crispy white meat lunch.
One night last December I tried them again, having a yen for their two piece white meat dinner (mashed and cole slaw). The food was good — on par with the food I was getting at the Ramsey franchise. My wife and I ate there about a month later and she enjoyed her meal too. Last night, we stopped in and the counter man, Larry, helped me place my order and he even showed me a way to get what I wanted and save about $ 4 ! Thanks Larry.
Three meals in three months — all good. They have a good attitude and deliver a good product. Give them a try, you may find what I have — they are trying hard to deliver quality.
Fingers crossed!

This concerns an experience I had with this KFC back in September. Despite numerous calls to their hotline, and the promise to escalate my concerns to higher-​ups, I’ve heard NOTHING from them or this store in particular… so I guess it’s time to put them on blast.
Below is my original submission to their website:
Overall, one of, if not the worst, fast food experience I’ve ever had. Considering the price that was paid for everything (8 piece meal with 2 sides and 4 biscuits, and 10 piece spicy hot wings) was about $ 34, I would expect substantially better quality. The chicken was the complete opposite of crispy. It was soggy and rather bland. Who knows how long it was laying around. I equate it to a microwavable chicken dinner. The biscuits, wow… Pillsbury in the oven would have been a vast improvement. They were overall very bready and dense. The sides… we had mashed potatoes and gravy, mac and cheese, and cole slaw. The cole slaw was just OK. The mac and cheese had an off flavor. And, the mashed potatoes? They tasted like instant potatoes. I imagine someone pouring a gallon of water into a 5 gallon bucket of this stuff to reconstitute it. The gravy tasted straight out of a can. Everything was absolutely horrible, overall. Not that I’m a huge fan of Popeyes, but compared to this meal, it would be like eating at a 5 star restaurant. Not to mention the price! At the Popeyes that I used to live near in Wayne, there was an offer for 13 pieces, 6 biscuits, and 2 sides that came to about $ 22. Essentially I paid about a third more for less food that was of a quality that shouldn’t be served in prison. I do NOT want KFC certificates as compensation, I would like a total refund for this excuse of a meal. Of course, I would be happy to speak to whomever over the phone to reiterate all of this. The fact that I’ve taken the time to type all of this should prove how serious I am. I can honestly say that I will NEVER get food from KFC again.

Poor attitude from employees, which has been a regular thing in this location. Food was fine, but having next to no personality is not something someone in this type of business can have.

I worked here for about a year and they treated the staff very badly. Working off the clock was a regular thing, and was encouraged. We were always understaffed and so people were often waiting for their orders and complaining about the service. I worked hard, but I couldn’t run the place by myself. The GM and supervisors would not prepare enough food for rush times, and the cooks would undercook the food so that it looked and tasted terrible. They did end up firing that cook for that very reason so at least that’s something. I dealt with a lot of angry and unhappy customers. People demanded refunds on a regular basis. I am very glad I quit. If you really want KFC, I would encourage you to at least go to a location where they treat the staff a little better.