Axberg

Axberg came to my house to investigate why my air conditioner wasn’t cooling effectively. They added some dye and refrigerant to the unit and charged me $ 425. They said they would wait a week and schedule service to determine where the leak was coming from after the dye did it’s job. They never contacted me for this service.
I called them when winter was over to have them find the leak. On the phone they told me this would be a service call but explained that I already paid the money for this investigation. They agreed and scheduled the service. The technician arrived and determined that the coil was leaking. He took note of the make, model and serial number of the coil and said they would check the warranty and price of the repair in case the unit is not under warranty. He then said that there would only be a charge for the service call today for $ 79. When I explained that the office said it would be free since I already paid for the service he said «Hmm, they keep doing that» and left.
What? He just took my word and left? It seemed suspicious the way he said it. If i paid the money would he just keep it for himself or is this they way Axberg does business?
When i went downstairs the next day I noticed that he did a shoddy job putting everything back together (
). The panel was bent in multiple places. He didn’t replace all of the screws. He didn’t re-​pack the sealant where the lines enter/​exit. He didn’t replace the tape. It was like he assumed he would be back to fix the coil. No, how about you put everything back the way it goes, not when you come back to repair the coil.
So they called me back regarding the coil warranty. They said they contacted the manufacturer and the unit only had a 1 year warranty which had expired. She estimated the repair at $ 1300 and said a tech would be back out there to give me a firm estimate for the coil and any other options that I may want. Guess who never showed. Axberg. Well WTF. At this point I had major doubts with this company.
I didn’t call them back and decided to contact the manufacturer myself. This is pretty easy since all the information should be listed on the unit itself. Guess what, the coil is under warranty until 2017 since it has a 5 year warranty. Hmm, that isn’t what Axberg said. Seems to me they were just trying to sell me a new coil and the labor that goes with it.
After all of this, the only thing I can say about Axberg is the tech that visited my house is dishonest and whoever lied to me about the warranty is dishonest. Makes me think that they entire staff is dishonest.
Do not use Axberg.

Speedy, clean and efficient service. We woke up to a leaking pipe in the basement. I called Black Diamond and they were able to send out a repair plumber right away. Jason was friendly, helpful and efficient. He even gave me some pointers for future things to keep my eye on. I appreciate Black Diamond’s flat rates up front rather than an hourly rate. All work also came with a one year parts and labor warranty, available ²⁴⁄₇.

Technician was able to show up early after finishing up a few other appointments. Gave me a 30 min notice so I had time to get home from work. He was able to test my system quickly and give me options about what to do next. Very courteous and was able to answer all of my questions.

We are so happy with the Crystal Club Service Agreement. Very comforting to know our A/​C is in great shape and ready to take on the Summer. Greg was prompt, quick, professional, and thorough!

Plumber was here about three hours after I called. Very satisfied with the work performed and would definitely use them again.

A berg Heating is now Black Diamond and they also offer plumbing services now.
First — Black Diamond’s cost was more than double the quotes we received from other plumbers. But because we’ve had good experiences with Black Diamond heating services — we bit the bullet and hired them for yhis job anyway.
Secondly — the guy we had didn’t come prepared, required my help because he «was afraid» of electricity to garbage disposal and he got water everywhere, including all over our basement floor/​carpet.
Very disappointed — we do not recommend this company for plumbing services.

James was very professional and thorough with his work. Considering all the obstacles that made the job difficult, he took on the challenge and made the installation seem to go easy, even though it was not. He cleaned up after himself and made every effort to show how everything worked and to make sure I was satisfied. Well worth the expense to make sure everything was satisfactory and no need to return for a bad installation.
l am satisfied and would recommend his work for anyone thinking of utilizing his skills.

The woman on the phone was polite very easy to deal with, very accommodating, I called at 7:30 and was scheduled from 12:00 to 2:00, I had asked for a 20 min call ahead and was contacted at 9:00 to see if i could be there at 9:30. Jarron was on time and in and out in 35 min. Answered all my questions above and beyond. would definitely recommend them to anyone!

Charged us $ 125 so a guy could spend 2 minutes looking at our unit to say our compressor was shot. He didn’t take out a single tool, and spent the rest of the visit giving us a quote for a new system.
After we got 3 other quotes, we learned Axberg had tried to sell us a system that was too big for our house, would not have fit in one of our spaces, and was literally twice as much money.
Call anybody, anybody else, unless of course you enjoy throwing money out the window. Waste of our time and money.