Rockford Celltech

It is my opinion that Rockford Celltech (RCT) damaged my phone beyond repair.
I was having problems with my Samsung Galaxy S3 charging. I had to hold the charging connection at a precise angle to get the phone to charge. I decided I needed to do something about it.
I found RCT on the Internet. Their website was professional and well done. The website stated RCT had a great deal of experience in repairing Samsung Galaxy S3 charging ports. RCT’s web based appointment system also suggested they were a professional organization I could put my faith in.
I made an appointment. RCT said the repair would take two hours. I showed up at 11 and immediately had some reservations. The store was filthy and in a depressed part of town.
However, I really needed to have the phone repaired. I decided to wait while the technician worked. After two hours, Latoya, the technician, told me that there was corrosion around the charging port. The charging port corrosion was preventing charging after the new port installation. She told me she was putting the port in a solution to dissolve the corrosion and that I should leave and come back around 6.
I decided to leave the phone, though I had a bad feeling. While I had waited, a lot of people filed in and out, showing the front person various cell phones and leaving.
I went home for awhile and did a little more research on RCT. I found a Better Business Bureau web page for RCT indicating a number of complaints about RCT. The BBB gave RCT a failing or «F» rating.
One of the complaints was a report that a customer’s phone had been stolen while in RCT’s possession.
I decided to get my phone back. I called RCT, and they said they’d have the phone ready for me.
I picked up the phone at RCT, gave the front desk guy $ 50, and plugged it into my car charger. The phone would not charge, either while directly connected to the car charger or to a USB cable plugged into the car charger.
I immediately went back in and brought this to the attention of the front desk person. After some pause, he gave me my $ 50 back.
With a limited amount of charge left on my phone, and being a visitor to Rockford, I tried to find another vendor who might fix my phone. I talked to two companies. One said that they wouldn’t do Samsung Galaxy S3 repairs because the charger port sits on the S3 mother board. He noted that application of too much heat while soldering in a new port could scorch the motherboard, permanently damaging the phone. The other vendor agreed with the first, but said his company would repair my phone if it hadn’t been damaged beyond repair. I asked if I could bring the phone in for him to look at prior to attempting repairs. He agreed.
I brought the phone in. The technician disassembled the phone and showed me where a soldering iron had scorched the mother board. He also pointed out where a drop of solder had fallen on the printed circuits. Sadly, he told me that my phone was not repairable.
I found myself in the unpleasant and expensive situation of needing to get a new cell phone. I used the $ 50 I got back from RCT to buy an external battery charger so I could get the data off of my Galaxy S3. I finally ended up buying a new Galaxy Note 3 from Verizon.
So bottom line… I believe RCT destroyed my phone. I incurred about $ 250 in expenses as a result of taking my phone to them. $ 50 for the external battery charger and about $ 200 for a new phone. Further, I wasted an inordinate amount of time that I had intended to use to help my aging Parents.