What a terrible experience! I ordered simple Trend letters on Aug. 4th thinking it would take 5 – 10 days for delivery. Come day 13, my letters had not arrived. I called and got a not so friendly lady tell me they would be at my house the next day… so day 14 came and so did my letters! Good right? Not quite… my package was missing 3 items!!! Not only that, but the receipt inside the package didn’t even match my online order!!! So now I have only 1 pack of trend letters to put on my bulletin boards, where I needed 4 packs… guess I will have to order the other 3 packs from a more reputable business! Stay away from this place and look up items on Amazon!