DMR Plumbing

DMR plumbing was disatched by my home warranty company at 10 pm on a Sunday night, called me by 9am Monday morning, and accomodated my schedule for their guys to come out to fix my garbage disposal on Wednesday. The crew called me in advance like promised, was waiting for me when I arrived home, and diagnosed and replaced the garbage disposal in record time. They were nice, courteous and professional. I am sending all my real estate clients their contact information for when they need a plumbing company. Nice to have good customer service these days.

The pilot light light kept going out on our hot water heater. The first visit was late, the tech stated I needed a Thermocouple but did not have one on his truck, pretty simple part? On Friday the owner showed up and decided it was the Gas Valve instead, he also did not have the part on his truck and said it would be Monday before he could get one. On Monday he returned and replaced the valve and left before testing the fix. I returned after work only to find the pilot light was out again! The first tech returned on Tuesday and replaced the Thermocouple and finally fixed the problem. Would not use this company again.

I had a great experience with DMR. My garbage disposal was leaking. Matt met me within the appointment window and replaced the disposal very quickly. He was in and out within 20 minutes. After my experience with another company who was rude and unreliable, I was very happy with this experience.

Had Matt out here today to repair my very leaky kitchen faucet. We had problems with this thing for quite some time. Fidelity Warranty makes it a point to repair rather than replace obviously to save money so two times it was tightened instead of replaced. Not a good idea for an old faucet as it causes the thing to break inside and leak. Matt came this time with a brand new beautiful faucet and did a great job installing it. He called before he came as requested (a simple request that few service people actually do I’ve discovered), he was on time and was so very nice and knowledgeable. He also helped me with an issue with my dishwasher line without me even asking. He went above and beyond and I really appreciate it. I’ve asked Fidelity to make DMR my permanent go to for all things plumbing. I’d also like to point out that the person who called to schedule our appointment was very nice as well. Great all around. Very happy!

My warranty company contacted them to come out to look at our water heater. Matt came out, he was a very nice guy and very friendly, but didn’t have the knowledge of the tank. He basically said we got ripped off for having this tank, which I laughed off, but was kinda offended as we didn’t install it, the previous owners did. This is why we have a warranty. He suggested we get a whole new gas tank setup, which isn’t gonna happen because this was a perk to this house and had been working great up till Christmas morning. He didn’t open it up, check the circuit boards or the breaker. I’ve got nothing against him at all, but he knew about as much as me, which is basic google answers.

Matt with DMR Plumbing completely and professionally repaired 2 separate broken drain lines in my house. He was clean, kind and had a great customer service attitude. I only wish my home warranty would have called them first. I would and will highly recommend them to my friends and family! Thanks DMR!

Called several times over several days and nobody answers the phone during business hours and messages are not returned.
Clearly not folks who take their business seriously.

I called DMR on the 3^rd of July and they said they will come out and fix my water heater on Monday. Matt, very clean cut nice young man. Polite and accommodating showed up on time. He immediately knew what the problem was. It took him 15 minutes in and out. Left his work are just as he found it, nice & clean. The price was right. Thank you DMR & Matt. No more cold showers.

An amazing job! The work was fast, thorough and done for an agreed-​upon price. No surprises, no delays and no nonsense. Really had a lot of knowledge that I appreciated!
Will definitely use again!

My home warranty company sent out DMR on Friday ⁴⁄₂₄ for a clogged kitchen sink issue. Matt arrived in the time promised and was extremely professional. He first asked what I had done to try and rectify the issue. He then jumped in and brought in his heavy duty equipment. Matt told me about how he loved his job and it reassured me that he was not only going to resolve our issue, but he’d be doing it with a smile. The clog in the line was pretty bad and he reviewed some of his best practices to avoid a situation like ours again. Thanks again DMR. We’ll recommend your company to our friends and family in the future!
P. S. Thanks for the tip regarding Winco pizza!

Derek came (early!) to take care of our bathtub drain. He efficiently cleared the blockage with his snake. We only got a 7 rating on the hair ball he removed but I would give him 10 out of 5 for his professional, friendly approach and his expert plumbing skills!

We were referred to DMR Plumbing by our home warranty as our water heater went out right before Christmas. Derek responded promptly and took care of our water heater within hours. He called us in the morning, we didn’t have to follow up. He gave us a 4 hour window and not only did he arrive before the time frame window but he completed the job within that time. We will definitely use him again!

I am a renter and my hot water heater went out on Saturday, ⁷⁄₁₅. I could not reach my landlord on Saturday, then he got in touch with DMR on Sunday. They knew what questions to ask, then understood what they had to do to fix it, and came prepared. I also had my elderly mother staying with me who can not see very well so I gave them a password to use before she opened the door. Derek came on Monday and he not only identified himself, he gave the password without even being asked. Unfortunately, my heater was a little different and needed a special part. The company called that same day and said they had the part. Derek came over the very next day and had trouble with the existing part. He promised that he would not leave us without hot water today, came back later and did what he needed to do. Derek was awesome and kind to my mother when she spoke to him, and even my cat. More than anything, he kept his word, and so did DMR to schedule me the very next day. Honest company, respectful staff, and more then anything, they kept their PROMISE! Thank you DMR from me, Ma and Gus the cat!

So far not a good expeirence. The first tech, Matt missed the cause of our water heater not working. I had to wait another two days and the second tech came out and said he has to order parts.
I have been without water for a week and they tell me I have to wait another three days before anyone can come out to install the parts. I will update if they are finally able to fix a simple water heater problem but I dont have much confidence.

Scheduling was a breeze, considering the holidays as well. I received a call 30 minutes prior to my appointment as requested. Matt showed up promptly and was able to correct my plumbing problems quickly. He was very cordial and great to work with. Keep Matt around, he has great customer service!

I too was referred to DMR by my Home Warranty Company and want to say what a pleasure they were to work with. Matt impressed me as a service technician and went above and beyond to make sure the job was done and done well.
I would definitely recommend DMR and I would use them again

I was connected to DMR through my Home Warranty Company for a backed up drain. They said they would be here between 2 and 5 and he did show up on time. Upon arrival though, they never came into my house to see the symptoms, just told me my main drain was stopped. He pulled out the clean out item in the driveway and said it was disconnected and he need to have a new «2-​way» clean out put in.
He said he would call my Home Warranty company and then be back later that day. 90 minutes I had not heard a thing so I called DMR only to be told there was not way he could make it back out tonight. My Home Warranty Company told me it would not be covered. Since I could not use any thing in my house with a drain I called another plumber. The other plumber came out, took off the same cap that I was told by DMR had been disconnected, put a pipe snake in and 5 minutes later I had full drain flow.
Good thing I called another plumber, otherwise I would have been paying DMR for a bunch of useless work. I am recommending my Home Warranty company drop DMR.

Wow… surprised by all of the crappy reviews and was scared to have them come fix my leaky pipes after reading all of the filtered Unilocal posts. DMR called me the very next day after I reported my issue to my home warranty company. Melody (the girl who scheduled my appointment) was super sweet and made my appointment the following day. She even accommodated my request to be the first appointment of the day. Matt was prompt, professional and showed no hesitation about crawling around under our old, dark, spider infested house to check to leak. He diagnosed the problem right away and explained he’d have Melody call me to schedule the repair. She called about an hour later and schedule the appointment 2 days out. Again Matt was on time and friendly and did a great job. Thank you DMR for proving everyone wrong! I’m definitely a satisfied customer!

Derek,
my house was in the middle of a remodel??? Your company took 4 DAYS to come out to fix my water heater (after I called your company AND my home warranty company a second time to complain) which was leaking water and causing water damage to my condo! The drywall was soaked and water leaked into my bedroom and they had to pull the carpet up… That’s not a remodel. That’s fixing a problem that could’ve been prevented! I called my home warranty company at 6am Friday morning, your company was dispatched that same morning and I heard NOTHING from your company. I’m not asking anyone to participate in insurance fraud, the problem was obvious, you could clearly see the hole in the bottom of the water heater where it had rusted through. Your tech didn’t even try to see what the problem was. didn’t ask any questions. just wrote down the model number info and left. Besides, what am I supposed to do? Wait god knows how long for you guys to show up to inspect and remove the water heater while my house gets moldy? I had already waited ALL DAY Friday, Saturday and Sunday… How is it that I call my homeowners insurance about the water damage and the guys show up to inspect it in 30 minutes but your company takes FOUR days to show up? You really think that’s reasonable? Not even a phone call? That’s customer service? I wish you well my friend but I will never call your company for anything and I urge others not to either. You cost me a thousand dollars because I heard nothing from you, and when you did show up it was late Monday afternoon and by that time something had to be done; I had to get the water damage stopped.
You’re right I had just started my coverage with AHS… Because I just bought the condo. Days? I had been a customer of theirs for 3 months by that time. I don’t know why you’re bringing up all these issues about fraud, no one asked you to do anything illegal. Just show up in a timely manner to fix a problem that causes more damage as time goes on. Customer service is not fraud related.
I understand that you cannot complete a «detailed» report if the water heater had been removed. Obviously you can’t report on the fittings or piping etc. but you can take a minute to look at the appliance itself and if you want a happy customer, next time be their advocate. There’s nothing wrong with telling the warranty company «it was removed when we arrived but you can clearly see a hole in the bottom caused by rust and since the water heater is 9 years old that is the most likely cause of the failure. There also is no water or water damage around any of the areas where the fittings are so we can rule that out».
There’s nothing fraudulent about that but my point is, you couldn’t even tell them that because once the guy saw the heater removed his whole attitude was «sweet, I’m off work now».

My home warranty referred me to DMR for plumbing issues in both of my bathroom sinks. My guest bath is extremely slow to drain and most likely only needs to be snaked, but my master bath has a crack in the line right next to the wall (will most likely need replacing).
Anyway, I call my home warranty on 9÷19÷12 and they say that DMR will call me soon to set up a time to come fix the problem. DMR calls me the following night to set up a time to come by. The soonest they say they can fit me in is 8am ⁹⁄₂₅. So come ⁹⁄₂₅ and what I assume to be the owner (Derek) shows up an hour late without an apology or excuse and does a quick visual of the problems with both sinks. He says that he will have to order the part to «patch» the crack in the master bath and wants to not do any of the work until he gets that part… He wouldn’t even do a quick snaking of my guest bath, which leaves me even longer with only having my kitchen sink to wash and brush our teeth in. Whatever, he promised he’d have the part by Thursday ⁹⁄₂₇ and would be able to come do the repairs no later than Friday ⁹⁄₂₈. He said it was a requirement to take the home warranty service charge of $ 60 at that time and not knowing any better, I believed him and wrote him a check.
I had not heard from him by ⁹⁄₂₇ so I called him and asked what the eta for the part would be, reminding him that we were planning a large party at our home that weekend and would really appreciate at least ONE of our bathroom sinks being fixed. He asked that I be patient and that he promised to call me back the following day ⁹⁄₂₈. ⁹⁄₂₈ came and went without any word from DMR, so I began calling early Saturday morning (party was set for Sunday, so I was hoping I could at least get him to come snake our guest bath before then). He would not answer my calls, so I had my fiancé call from him phone (a different number) and Derek answered right away. He was screening my phone calls! He told my fiancé that it just didn’t look good that they’d be able to come fix the sinks before the party. Meanwhile, we checked to see if the check we wrote him had been cashed and YES, he cashed the check and has yet to do any work!
I called our home warranty company on Monday ¹⁰⁄₁ to complain about DMR not returning out calls, so they attempted to call DMR themselves with no luck. They said that if I do not hear from DMR by the following day ¹⁰⁄₂ then to call back and they’ll refer me to another plumber. Surprise surprise we didn’t hear back from DMR, so I called my home warranty company again yesterday ¹⁰⁄₂ and told them we still haven’t heard from DMR, so they attempted one more time to contact DMR themselves and did not get an answer, so they referred me to a plumber in Folsom that called me back immediately to set up a time to come out (which by the way is tomorrow, not a week from now).
Do NOT, I repeat do NOT give any payment up front to DMR because they’ll just cash your check and not return your phone calls. DMR is completely unprofessional and does NOT care about their customers. Do yourself a favor and find another plumber.