Elm Dry Cleaners

These ladies are fast, efficient, and friendly. They have always done a good job on whatever we drop off with them. No complaints here!

Terrible. I have picked up numerous shirts with blood stains! Very disturbing. They also claim they can’t get stains out while other dry cleaners have no issue.

Terrible place to take your clothes if you want them to come back clean. Twice, yes twice, my husband has dropped off shirts for them to return with blood in them… Not his own! After asking them to clean them again… Still blood. So disappointed

Terrible ManAgment! After ruining my brand new sweater it took me over a month for her to acknowledge a refund and then she only wanted to pay half of what it was worth.
Customers beware!

Terrible customer service! When the store recently lost my shirt, the young man at the store originally blamed it on a new driver and told me he would call me tomorrow when it showed up. When I didn’t get the promised phone call, I went back in and they brought out a pair of pants that weren’t mine and try to convince me that they had to be since they were tagged with my order. When I patiently told them they had made a mistake, he indicated that he would talk to the owner and get back with me. Again, no phone call, so I went in today and was basically called a liar, being told that I either received all my items or those pants were mine, and they had no other way of proving otherwise, although I had their note saying I picked up all but one item. When I called the owner and he just brushed me off saying he was out of town and to call him back next week. What sort of customer service is this? None! I won’t be doing business here again.

Please avoid this place. I rarely say this about a small business but they really are bad!!! I brought my coat in after a horrible morning sickness event. Needless to say my coat was filthy and there was no way I could wash it myself without upchucking again.
When I picked up my coat after it was supposedly cleaned I noticed when I got home it STILL HAD DRY VOMIT ON THE INSIDE AND OUTSIDE!!! I took it back and the cashier didn’t even apologize. She just wrote a ticket for a redo and told me it would be taken care of asap. I come back to pick it up (not sure why I even gave them a second chance) and there was STILL dry vomit on the front of my coat.
The girl, another girl, said it was dried soap. Really??? so the first time you washed it there was dried vomit and dried soap. You claimed to wash it again and there is STILL the same spot of dry soap on the same exact spot??? She simply scratched it off with her finger and handed it to me. I was infuriated. I bet they didn’t clean it the second time but simply scratched off the dry gunk they didn’t wash off properly. Horrible service and horrible quality of work. I can’t say enough please don’t come here. I can’t believe they still have customers. I really thought the other reviews were people with bad luck but I can assure you this place is horrible!!!

I agree with the previous reviewer. This business used to be good. I even did an article on it raving about how good it was then came the ownership change.
I dropped off my clothes and they lost one of my silk shirts. It was very expensive, they never found it nor have they stepped up to the plate to pay for it as I requested. All I got in return for my patronage was excuses.
I’ll never go back and I don’t recommend this business to anyone.

Bad Bad Bad, do not go here. They messed up shirts, had missing clothes, and were never on time as promised. Staff has no clue whats going on and doesn’t care.
DO NOT GO HERE!!! your better off letting your dog lick your clothes clean.

Terrible service! Have dropped off clothes and come pick them up only to have to come back 2 – 3 more days to come pick them up. Also, one of my husbands pants came back torn up. I took them back and they tried to deny deny deny. Pain to work with, will never use their service again!!!