Good Brothers Flooring Plus

Excellent service. The owner greeted me as soon as I walked in to their store. He also came out to my home so we could make sure to order the right amount of flooring. After the measuring he gave me a price which beat the online competitors price that I had been given per Sq ft. Delivery was about 9 days out, and floor was installed perfectly. Looked much better than I thought it would. I Purchased 1200 Sq ft of Mannington adura vinyl wood plank (dockside pier) from them for my carpet replacement. I Will definitely do service with them again. I recommend them to all my friends and family.

So we were totally difficult customers. The number of times we called or entered the building and the prolonged install schedule (our fault) would probably annoy most other installers, but good brothers was accommodating, patient, and in the end the laminate floors that were installed were gorgeous and at a great price. Thank you good brothers and sorry for being the difficult customer — this five star review is well deserved.

Wow! My new wooden floors look beautiful thanks to the Good Brothers Store! Someone recommend me to use this store. I like the idea of supporting a private own store close by. I wasn’t disappointed! I had a positive experience from beginning of the process to the end. This was my first experience having wooden floors. They answered all my questions (and I had a lot). I was having my living and dinning room floors done. The wooden floors look great! I will probably see them in the future, as I put new floors in other parts of my home.

Wow! Customer service is seriously slacking in this place! I went in to inquire about the new wood-​look tile. They have no prices on any of these products and when I asked what the price range of the tiles were, the lady behind the desk told me she didn’t know. Instead of taking the initiative to look up the prices she just stood there staring at me. I had to actually ask her if she could look up the prices for me. She took a few minutes behind the desk and comes back with the price of only one of the 10 tiles I was inquiring about. She made me feel like I was bothering her by asking what the prices of the other tiles were. Too bad for Flooring Plus because I’m actually in the market to buy 1800 sq ft of tile flooring and their lack of customer service had me walking out the door! :(

I have a mixed review. I went in there because I had purchased 2500 sq ft of Home Depot (Mohawk brand) carpet. It was defective. After much goaround Mohawk and Home Depot let me look outside of Home Depot for carpet. Mohawk advised me to go around and look at carpet at their local dealers. Good Bros was one. Heres what happened.
Carpet selection was 5 star — I had the best the Mohawk had to offer looking at this store. Top notch. Because of them, I had one that was installed by HD — it was the Solidad Park — color: Bittersweet. It is a wear dated carpet — 60oz very, very top notch carpet — will wear for years. A big shout out to them for having such a good selection. Mind you, this is not a cheap carpet by any means — on Mohawks website it is over $ 5 a foot.
Negative: And this is why I am writting this. I went in there and the gentleman that helped me was very nice — he showed me around, and we talked about how I wanted quality — 60 for the density. But, I was honest and told him I was just looking, because Mohawk was replacing at their cost, and I would not be purchasing from Good bros. At that point, he said, «well then I am wasting my time talking to you.» and he walked away. Left me cold.
Hello, even though I was not purchasing — I should be treated like a potential customer — since I tell all my friends, and they tell theirs, etc. And, I can write on here. Most customers will just tire kick anyway, and I should have been given the same treatment as everyone else.
This does not speak well — if you had a problem with a carpet they installed, would you get this same treatment?
Carpet — in my case — excellent. Service — sucked.

I just had laminate flooring installed by Good Bros. of Rocklin. They did a great job! By the time they were putting the base board in, I was in awe of how it all looked! I know Tom Good as we were in the same BNI group together. When we went to Tom, he came out to our home in Natomas and gave us a very detailed quote which I really appreciated! Great job Good Brothers! Thank you!
Stella D.

Stopped by to get some advise on wood flooring for a house we are building out of state. Tom did not mind helping us out even if there was not a sale. Great help, nice folks.

In purchasing carpeting-​its important NOT to make our mistake and not research first. We depended on the sales person to educate us on the proper quality carpet for us based on positive recommendations about this company. This was not a successful strategy. We were sold a heavy weight dense carpet. Now the carpet shows every mark when we walk across it or something heavy is placed on it. Because of its density, vacuuming is difficult and requires extra strength and a vacuum that can alter the height. I researched after the installation and learned that heavy dense carpet is not good for allergies or pet owners as the dander is harder to remove.
We followed up and was told that the carpet had a satisfaction guarantee but we would have to pay for shipping etc. This was not an option for us so we have chosen to finish our project else where and not repeat our mistake by not being an educated consumer.
We would have returned to complete our project with Good Brothers if we felt they truly cared about customer satisfaction and extended us a gesture of good will by giving us a few $ rebate on the next phase of our flooring project.
We were told that the carpet might blossom in 3 weeks which means after being shipped so tightly wrapped it will be able to bounce back after marks are left vacuuming etc.

Good Brothers just tiled part of our home. Most importantly, the Outcome was perfect! They did run into a problem with my concrete slab at the interface to existing flooring and just solved it easily. They are also a pleasure to work with. My highest recommendation

Our home has been revitalized, thanks to Good Brothers! We now have hardwood throughout the house and it looks outstanding! When a friend recommended them, she said that they’re the best installers in the business, and I whole-​heartedly agree — the wood, the baseboards, the way they perfectly match-​up with the other floors in the house… all of it is beautiful! It was easy to work with Tom in the showroom, and with the exceptional installation team of Randy, Seth and Mike. I cannot speak more highly of our experience with this knowledgeable and trustworthy group!

I had work done about 4 years ago. Brazilian cherry hardwood floors. The work was not professional. There are many gaps and uneven cuts. When I asked them to do something they said no. When I went to pay and handed them a coupon they said no. I would never recommend them or use them again. They were brutal. The installers were very grumpy. The showroom staff were nice until I asked them to fix a few things.
Never again will I use these people.

We just had Randy do our hardwood/​laminate floor in our main family room. We were very concerned with the slab not being level underneath our crappy Beazer home. Sure enough, Good Brothers went the extra mile making sure the floor was level prior to installation. My biggest fear was a hollow sound after it was done. My uneasiness was abated watching these guys at work. We love the result! Their attention to detail will ensure we will use them again when we recarpet the rest of our home. The baseboards, ¼ rounds, and misc caulking/​trim work is flawless. I give them the highest rating!