Rocklin Family Practice & Sports Medicine

I’m kind of baffled by all the bad reviews. I’ve been coming to see PA Bruce Roe for the last year and a half and he has always been kind, courteous, and actually listens to me as a patient and human being. Today with Bruce out of town, I saw NP Ami who was wonderful. She was respectful, patient, and talked with me about my issues. Both their medical assistants are very professional and nice. I can’t rave enough about the front desk staff either, I had called yesterday to try and get a same day appointment and although they didn’t have space they did schedule me for the next day (today) and were very cordial about it. I’ve never had issues calling and getting prescriptions refilled either. Overall, a very nice place with quality physicians. :)

It seems like all the doctors are never around. Useless staffs with no knowledge of their patients. I called to ask specifically for a doctor and they said all their doctors are booked for the next two weeks. I mean really?! They said this to me three times in the spring, summer, and winter. Doctors are useless since they’re never around. Everything is rely on the nurse practitioners. The nurse practitioner that I have is probably the worst nurse in this whole America. Her name is Ami. I am already taking ibuprofen and she prescribed me the same exact medication. Obviously the reason why I am going to the doctor is because I’m not feeling any better. She was hesitate to even give me stronger medication…(I am not the type to abuse prescribed drugs and I am very healthy) In the end she prescribed me two medications that is for my ear infection and one for runny nose. Her exact words were «This will SOMEWHAT help with your sore throat.» ARE YOU SERIOUS?! The REASON why I am here is because my throat is hurting and burning. She even asked me to take more DayQuil and NyQuil… So basically I came here just to have them ask me to go out and buy more over-​the-​counter medication. Why did I even bother paying these people… What a waste of money! Like why did I even go here. I wish I can give this place negative stars.

This is an update on my review. I still feel Dr. Chima is an excellent doctor but his staff has some major issues. One day I left his office after an examination. I was provided with medical reports on my condition and a referral to a surgeon. When I got home I found that I was given the wrong referral (it had another persons name on it). I would have returned to his office myself but I was leaving for vacation. I called the office but had to leave a message because this office is closed from noon to 1:30 PM. Closed in the middle of the day? So I left a message to please send the correct referral to my address. I never got the corrected form… not even a return phone call. A week later, while on vacation, my wife suffered a broken leg. I called Dr. Chima’s office to get a referral for an orthopedic surgeon. I was told that I could not speak with him during office hours but I could leave a message and someone would get back to me. A week passed and no one responded to my request. I then remembered there was a patient portal where I could send an email to the doctor. I took me quite a while to navigate the message system. Bottom line I finally made contact with Dr. Chima by email and I described my frustration and my concerns regarding his staff. He wrote back with an apology and later I got a call from one of his staff who sent the correct referral. It is unfortunate that such an outstanding doctor has some rather unprofessional people working for him. There is a question in my mind as to whether I should look elsewhere for another doctor.

I have been seeing Dr. Chima for the last few years. He is by far one of the best physicians that I have ever had. He has excellent bedside manner and actually cares about my concerns whenever I have issues. I had surgery in 2013 and when I went back to him for follow up, he helped me find a good rehab place in Rocklin that was convenient. They have an online patient portal that you can e mail your doctor directly. I don’t know what success other patients have had with the other doctors there, but Dr. Chima always returns my e mails, sometimes on weekends or late at night. Excellent service.
My only complaint is with the front office staff. They are not very personable and are very hard to deal with. They seem very unhappy whenever I check in and have horrible customer service skills. If it wasn’t for the great doctor, I would not be at this practice. I think if they had a more interactive front office staff, this place would be the best practice in Placer County.

This office is a complete waste of time. I came in for a flu shot and a TB shot, which they said was by walk in. Once I checked in I waited in line as if I had an appointment. I was basically placed in the back of the line. Then when I came in to have the TB shot read, I again had to wait in line and spent over an hour waiting. I would have been better off making an appointment for something as simple as this. Unlike some people I have a life and a job, this office wasted too much of my time for something that should have taken a few minutes. Needless to say, I am not coming back here again. I would give it negative stars if that were possible.

Had an appointment at 8:30. Arrived at 8:25, and the doors were unlocked, even though they don’t open until 8:30. I met with Ami, the new NP. I really liked her, and I was out of there around 9.

Restless leg syndrone? Total misdiagnosis! Gave meds that you could die from to correct a problem that didn’t exist. What’s next Itchy pinkie syndrone? Made the mistake of a second visit. Described issue and needs on phone they convinced that an office visit was necessary only to bill us and insurance, and then referred to an actual doctor that was already known to be needed in the first place. Office is merely going through typical Western medicine motions of epic worthless proportions, office visit, check bloodpressure, prescribe meds, swipe visa, bill insurance. If you want actual treatment; DON’T GO HERE! Oh, and if I could give zero stars I would. Remember we came back a second time just to be sure. Yeah call us stupid…

I presume you must have to be retired to visit here. If you are a working individual like me you must block off 2 – 2.5 hours of your calendar for a quick check up that should take 15 – 30 mins. Been coming here for many years now and it gets worse and worse each year and I question why I have not moved. Be prepared to wait and wait and wait. 10 – 15 mins past appt time is reasonable but a consistent 30 – 45 wait in then add another +15−30 min wait in the exam room before dr arrives is unacceptable. Find a different doctor.

This office needs a little lesson on how to treat the patients. Everytime I go in i have to wait to be acknowledged by the front desk. I wait for what seems like an eternity in the waiting room and then again in the exam room. They need some updating on their interior and manners.

Ok gave them 4 chances. 1^st chance… After waiting in waiting room for 30 min as a new patient with my small baby, I was told the Doctor was running 45 min behind. Asked if I would like to wait or reschedule. I had to reschedule I couldn’t continue waiting with my baby. 2^nd chance which was my reschedule from 1^st chance… I was ignored when waiting to be checked in. No one even looked up and greeted me. The front desk continued to do what ever they were doing before even acting like the noticed me. When I was helped they acted like I was an inconvenience. I was taken back after a short wait. The assistant was friendly. I was not impressed with the Doctor at all. Everything he told me I already read online. He gave me no new information but gave me a referral. 3^rd chance… Which was my referral to a specialist in their office… Front desk is just not friendly and once again ignored me while waiting to be checked in. I was taken back after a short wait by a friendly assistant. I waited in the treatment room for 20 minutes with my small baby before the Doctor came in. The Doctor was very friendly and knowledge able but my wait for him was too long! 4^th chance out of emergency and last chance… For the last time ignored by the front desk by a young lady and gentleman when waiting to be checked in. The young lady finally looked over to the man and asked him to check me in. He did however not friendly and like I am an inconvenience. He has been there every time and never been friendly. After a short wait I was taken back with a friendly assistant. The Doctor I saw was very friendly and kind.
I will not be returning to this office because of the front office for the most part. They are not friendly. I worked in the medical industry for many years and you always greet your patients when the walk in. As well as, if you are busy you let them know you will be right with them. These people ignore you until they are ready help you. Not only are they not friendly with their patients I witnessed them not friendly with one another. The front desk is not welcoming or friendly to deal with. I would never suggest them to anyone.

After coming here for years I finally sadly have to give up on them. Unorganized, and frustrating in so many ways. A simple prescription refill becomes a major ordeal! Too many negatives to list.

UPDATE: Called the office last week Monday and left a message to request the blood work that didn’t come in in time for my physical the week before. It’s been a week and still no call back. This office SUCKS!!!

Do not go to this doctor or office… no bedside manner, he does not listen to you — his head is shoved in his laptop the whole time, typing as you talk… he seems incompetent… luckily there is a nurse in there with you, who actually does something. The office does not look or feel like a Dr office, its an old, dirty office that looks like a makeshift medical office, with informative medical posters stapled to their walls. Everything in the office is portable. Their office made me take a second look at my insurance carrier, I was worried all the doctors in their group would represent themselves as he did, low income… I was wrong, WHA-​Hills Physician has lots of great doctors with real offices and very educated doctors who will listen and help you, in a clean environment – real medical offices. Search hard, and educate yourself before picking a Primary Care Physician from Western Health Advantage. I have changed PCP and will not ever go back to Dr. Harris, and will be changing the rest of the family also… no one needs care like he provides, especially if you pay the kind of premiums my family pays — his office seemed like a «free clinic» but certainly wasn’t free. I had been with Dr Harris for 2yrs, and when I needed help, they had not even received my medical records from my previous doctor/​hospital… they knew NOTHING about my past, and the gal who is in charge of retrieving your records, Kayla… is rude, bad customer service, total disregard for helping the patients, and does not follow through with her job — once again, incompetence! Completely unsatisfied with this office and their employees, WHA should take a second look at who is representing them. Good luck on your journey, and finding the doctor to help you best.

Since my last review, the one doctor in-​office that I found to be the most helpful has just left… and that was a whole disaster with notifying me after a prescription was overdue for a refill and they had already cancelled and rescheduled me once. So, while I don’t dislike this office, I feel that there are plenty of others to check out. Although I’ve never had a problem with anything here I do feel it’s a little «cold» these days compared to others.

Dr Chima is the BEST doctor ever! Kind, caring, compassionate.

This shouldn’t come as a surprise considering the other reviews. This office is simply horrible. This is not coming from one bad visits but multiple bad visits over many months. The office staff is cold and uncaring, staring at their computers while you wait endlessly at the front desk. Then, after checking in and endlessly waiting for your name to be called, you get to wait even longer in the individual room to be seen. The only saving grace is Dr. Wei-​Shatzel (which is why this review is over months instead of one visit). Finally, regardless if you need a prescription filled, a referral, or are bleeding out you’ll need to make an appointment, pay your co-​pay, wait your hour in the waiting room– just to have the doctor say, «let me write you a… prescription/​referral.»

Dr. Chima is a top notch physician. Excellent listener and quite up to date on the latest medical issues. His approach to patients is very personal. Cannot say enough good about this gentleman. Very sharp.

Don’t EVER come here! I showed up for my 3 pm appointment at 2:45 to find out they had never scheduled it. They said I was «lucky» that they had a cancellation and could take me at 4. I waited… And didn’t see a Dr. Harris until 5! At which point he proceeded to tell me he would only see me for 1 of the 3 things I was in for because he didn’t have anymore time. When I tried to explain to him my frustrations about having to wait two hours and then having him tell me he wouldn’t even wait on me, he said quote, «you can choose which item you would like to be seen for today or get a refund and leave.» no ifs, ands or buts about it! He was so rude and told me that maybe if I was ever able to run my own practice one day I could choose how’s it is run. Grrrrrrrr

I have been going to this doctor for three years, and have seen a doctor once (and that time it was at the behest of the ICU that I’d been staying in — otherwise it would have been back to the PA).
The PA that I have been seeing has recently moved on, and so am I.
The unprofessional front office staff, to the poor handling of my insurance and re-​funds, and the poor follow up have me wondering if this is what socialized medicine is or if this office is just poorly run.

Love, love Dr. Wei-​Shatzel. She is personable and knowledgeable always has time for her patients. The front desk staff are friendly and make you feel cared for.
Sad she left and went to Mercy.