1-800-Junk-Refund

Nice service. Good price they honored my Groupon & arrived on time. I had a dining room table plus chairs to be removed and my friend wanted the set. My car wouldn’t fit the table, junk refund took the table to my friend for a super seasonable price, especially since she lived in Gaithersburg (where they are located) and we both got ice cream. This was nice of them to do for me since they are not a delivery service :) pretty neat service. I used them once, based on the experience I’ll be a repeat customer

I also got the Living Social Deal — $ 89 for a ¼ truck. I thought it was a bargain and it was!
My experience was WAY different than some of these reviews.
The first time I had them scheduled to come over it started to rain torrentially — like buckets just an hour and a half before our appointment. I was worried that the workers would slip on my rickety back deck stairs (which will be replaced soon) and I was also concerned about mud being tracked through my house on my light new carpeting — so, I asked if we could reschedule. Alan was really nice about it and we did reschedule.
On the second scheduled day, Alan called ahead about a half hour before our appt, saying he was running a little late (10 min) because he had to go tot he store to get the pint of ice cream they promise with the deal (I could have skipped that but he sounded so earnest!) they came, they hauled, they were polite, and I would use them again.
My only complaint (& why I took off one star) was that a half gallon plastic jug of labeled lamp oil (like for tiki torches) was accidently thrown off my deck & exploded in my back yard on my grass. I guess I won’t be throwing any lit matches off my deck anytime soon! ;-)
I got a quart of ice cream instead of a pint. I’m taking it over to my parents house for my family & 3 nephews!
Auntie G for the Win!

I bought a Livingsocial voucher good for ¼ truckload of junk
From the company’s website:
¼ truckload: $ 229
½ truckload: $ 350
So the difference between the two is $ 121.
However, the owner said that upgrading my ¼ truckload voucher to a ½ truckload costs $ 175 for some reason. When I asked him the reason behind this, he basically told me that the way I explained it (paying $ 121 for the upgrade), he wouldn’t make enough money that way so the answer was no.
He then dropped it down to $ 150 but made it seem like he was doing me a huge favor, and continued to give me a poor attitude. His other employee gave me sh*t attitude as well.
Also, I was told on the phone that he would arrive at noon (not around noon, not between noon and 2pm, I was told simply noon). He arrived at 1pm so I was sitting at the property for an hour. No call and no apologies. When I brought this up, his rebuttal was asking me if I get upset at the cable man when he shows up in a designated window of time. My response was that he didn’t give me a window of time on the phone. (conversation ended there)
He doesn’t seem to value the customer much at all. I really wanted to give it 1 star, but to be fair, in the end, the junk was removed.
Conclusion: if you use them, be prepared for them to be late, and do not expect anything more than bare minimum service. With the LivingSocial, you save a bit of money. But shop around and I’m sure you can find nicer people to work with at equal or cheaper rates.

My review is the same. I can’t imagine why I didn’t read the other ones first. I texted him at 10am the day of the 2pm appointment– he said he was on another job could he do it another day. I felt as if he wasn;t going to call me so I was already put off. I rescheduled for a week later. I texted the day before to confirm. He said we were all set. No call no show for our appointment. He did text 50 minutes later (I had left the house already) saying he just finished a job and would be right there. In a very heated conversation he offered no apology and didn’t like that I was upset and had a bad attitude. He then decided to pass on my business. I got a refund from Living Social (my 1^st ever in over 40 purchases) so it all worked out for me. Probably fine if you have a very open schedule

I decided to get in touch with Alan in 2014. He once again failed to provide any compensation for furniture and items – some of antique quality and value. What a huge error in judgement I made hiring him. DO NOT make the same mistake.

I agree entirely with everyone who has said that Alan Cook is a crook. I made a complaint about him to the Better Business Bureau and he didn’t bother to respond. The same way he stopped responding to my phonecalls and emails and texts. I estimate conservatively that I should have made several hundred dollars (if not about 1000) on my two-​truckloads of high-​quality furniture and other items. I got 10 $ from him and then was ignored thereafter. I will be taking him to court.

I used them to remove 2 heavy pieces from my home. They were professional, on time and very nice! I’d use them again and recommend them to friends. The owner, Alan, called to let me know they were arriving early and also followed up with me afterwards. He was very professional and seemed like he really cared. They offer lots of discounts and coupons too which is a nice bonus!

I really wish I had checked Unilocal before dealing with this company! Alan Cook is a crook who doesn’t care about customer service only about the dollars in his pocket. I was referred to this company and booked them to come one Saturday. I prepaid and Alan called that morning to cancel. I then asked for a refund and it’s been three weeks and lots of promises without my refund. I sent a claim to my credit card company, will file a complaint with the BBB and Montgomery county consumer affairs. Do not hire this company!

They were clean polite and quick. It’s a little expensive but I used a LS voucher and didn’t really wanna deal with removing that junk from my garage so it was worth it to me. Nothing I had in that garage had value so I wasn’t looking for refund. It was all garbage. I’d consider using them again because it was easy and convenient.

Just set your stuff on fire, because if you give it to them, you will never see a penny. They do not even make a list of what they pick up. I’ve contacted them twice to see if anything sold. The first time Alan «forwarded the message to the store» so they could check, but I never got a response from them. The second time I contacted Alan, I received no response from him either. Seriously, you are paying these people to steal your stuff. I’m filing a complaint with the Better Business Bureau.*
*This review appears twice because the same business is under two different labels and I want to make sure everyone knows to avoid this operation.

Trying to contact Alan of 1−800-Junk-Refund was a little difficult. Both my wife and I work, and so does Alan, so scheduling the pick-​up was a game of «phone tag» until we could speak. When we finally spoke, he was courteous and professional.
Alan and his crew were efficient, professional, and courteous. They called to let me know they’d be arriving a little late due to traffic (unavoidable in DC and northern Virginia). Once in my home, they quickly assessed how to best remove the old furniture and television. I was very impressed by Alan and his crew.
I would use 1−800-Junk-Refund again, and I would recommend them to others. Nothing in my experience echoed the sentiments of other reviews I’ve seen, but then I don’t expect anything for a sprung couch and an old television. I had old furniture I needed removed, he did so quickly, efficiently, and with a pleasant demeanor.

STAY AWAY from this guy and his business!!!
He’s a smooth-​talking con man and is going around town, trying to promote his business like crazy.
It’s all a load of crock. He doesn’t keep records of what he takes from your property (or maybe he’ll list a couple things, but forget the rest) and if ANYONE has actually ever gotten any money from him, I’d love to know about it.
I paid $ 1600 upfront and will never see my money again… didn’t use the truckloads I paid for.
I could go on and on. This is NOT the company to use if you want your junk hauled away.
The only reason I gave them 1 star was because they removed the items. Otherwise they really don’t even deserve 1 star.
**actually, if I could remove that 1 star, I would do so. Yesterday in an email he told me he would get back to me after he took care of his NICE CLIENTS — -what kind of professionalism is that?!? None! This guy is completely unprofessional and doesn’t know how to run a business, as evidenced by the lack of record-​keeping, failure to pay people, etc.***

AVOID this company! Very unprofessional owner. He did not complete the job in the time frame initially agreed upon, because he was doing other jobs, even though I had told him that I was in a rush. He would say that he would pick up a truckload and then cancel later on that day. I hope that no one else has to go through this kind of horrible customer service, so that’s why I am posting this review.