American Floor Mats

The worst customer service experience I have had in years.
The first issue is I ordered the mats based on the description that they absorb the moisture but the surface remains dry. This is not the case. I tried to contact them to see what could be done and they totally ignored me.
I sent them an email via the «contact us» section of their website. No response. 2 days I tried to contact them by calling the customer service line and got their voice mail. Again, no response. I called them the following day and was hung up on the first time. I called back and spoke to John.
The conversation with John was not what I expected. He stated that the mats would dry within 24 hours. I stated how does will dry in 24 hours equate to the statement on their site that the «surface of the mats would remain dry.»
I finally just gave up and called my credit card company to dispute the transaction. They credit card rep tried to get him to see reason and was unable to get him to see that the product they sent was not as described.
One of the items I received was fine, but the other was clearly did not work as outlined on the site.
With this company it is certainly buyer beware.

I own a beautiful home with a front porch that has 8 layers of protective coating but I still wanted to ensure the porch was safe from scratches so I found American Floor Mats. They were very responsive to my many questions and provided me with several estimates and suggestions before I selected a new custom cut Cocoa mat. I received email invoices and tracking numbers and the mat arrived within the week. Thanks Chris from American Floor Mat!

I ordered 20 feet of 4 foot wide rubber flooring (‘Everlast Gym Mats — Roll Matting’, ‘4’ Wide — 3/​8″ Thick — 35% Color’). The product arrived exactly as described — correct color, thickness, and length. In fact, they gave me a foot extra at no cost.
The only thing I was a little fuzzy about was shipping — normally when you order online, shipping is included in the final price, but that didn’t happen here. I was hoping for free shipping, but a few days later I got an email with the shipping quote. I ended up happy though because while one of American Floor Mat’s competitors wanted $ 200 to ship the same roll of flooring, AFM offered to cut it into two 10 foot lengths which allowed shipping via UPS for $ 75 (both rolls). This saved a lot considering the cost of the floor was under $ 300.
I liked the fact that someone at AFM took the time to look at my order, consider the various shipping options, and send me an email, written by a human, giving me the option to continue with the transaction or not. I saved $ 125 because of that. I also received accurate UPS tracking information and the order arrived on time.
I have yet to install the floor. I did un-​package it and unroll the two pieces to examine them. The product appears to be very consistent in thickness, color and finish. It also seems very durable.

I need floor mats for my car. Steve in Customer Service cautioned me about getting the right color (black, smoke or ebony) and mailed me out some samples with different thicknesses. I could not get a firm answer on the design of the mat anchors, and there are three different possibilities.
Here’s hoping I will like the mats when they arrive.
UPDATE: The mats were ordered on Monday morning and arrived on Friday. Good job on the speedy delivery. I like the mats. They came with grommet holes on both driver and passenger sides, which is what I hoped for since I just cannot stand moving floor mats and that is unsafe also.
The carpet material does not shine in the sun like cheap polyester, and are definitely thicker and better quality than the OEM VW Motomats. They cover a little more floor area than the VW OEM mats, which I had to return for a failing grade. Problem solved and I was happy to buy American, so the money stays in our US economy and doesn’t go to some other country.

Wish that I had read all the reviews on this company B4 I ordered from them!
In March 2016, I ordered 2 — 4′ X 6′ (48″ X 72″) @ Waterhog mats ($ 99 each) in order to completely cover the cargo areas of 2 cars. I had planned for both carpets to be slightly larger than the area needed to cover. Well… that didn’t happen, both carpets arrived at 42″ X 66″ (6″ short in each direction).
I immediately called American Floor Mats and was told that they make the carpets «to order» and that they «shrink during the process». I asked, «if you know they are going to shrink, why do you advertise sizes and not tell the consumer that they will NOT be true to size? Why don’t you compensate for the size and start with an extra 6″ before processing?» …Silence…crickets…
Then, I was told for another $ 55, I could order another 3′ X 5′ (36“X 60″) to fill the empty space and they wouldn’t charge me shipping charges. Had no choice because they wouldn’t allow me to return the wrong sized mat. Well, not surprisingly, the additional mat is… wait for it…32 ¾“X 55″.
I have checked to see if they have updated their website, letting the consumer know what they are «not» getting, what they ordered… Nothing!
I will NEVER recommend this company again! They are dishonest and customer service is poor… it’s obvious they don’t care.

Their mats are the best mats I’ve ever purchased. They fit my 2007 Jetta like a glove and looks professionally made.

I decided to write a review as I recommended this company to another business owner and they called me and said they have horrible reviews. I don’t know if my office got lucky or what but we received a gorgeous mat with our exact logo in beautiful vibrant colors. We ordered a premium logo carpet mat with a custom size and I found them to have a very reasonable price. The floor mat at our front office door is amazing and really makes a statement. It also had no flaws and is such a statement piece. It arrived in about a week.

The big problem with American Floor Mats is their production end of things. Production is in another state from the place where you order and that place must be very poorly run. These floor mats are made by compressing them in molds — if you order a special size whether or not it turns out right will most likely depend upon who is running the equipment. The biggest problem is that even if the mat is defective they will ship it out. I went through three returns after sending the customer service department photos of the poor quality workmanship on the mat I ordered. On one of the returns the production department not only sent out a different size than what I ordered but the wrong color! The whole thing was a huge waste of time and effort. Fortunately I had reached someone in customer service who was helpful but he could not fix the problems with the production section. I did receive a small regular size mat, not special order size that was okay. The one thing I will say about these mats is that they are very difficult to vacuum. I have a dog with short hair that really sticks to the mat and getting it all out of the fibers of the mat is no easy task. I have a very good vacuum but it takes using a small rotary upholstery brush attachment to really get the mat clean. I do like that the mat can be hosed off but hosing will not remove dog hair.

Ordered the interlocking rubber floor mats and I love them! They are high quality at a great price. Shipping was very fast and affordable. I was worried about the smell because of some other reviews I read about rubber mats but these weren’t bad at all. Just a slight rubber odor nothing offensive. Installation was a breeze.

Communication was great and a small issue I had was remedied immediately. Awesome customer service and would highly recommend.
Jess

Just received a custom floor mat I ordered from AFM, and it’s great. I needed a custom mat because my desk is built into an alcove at an angle, and the mat actually has nine sides, requiring nine different measurements, with lots of funny angles. The production department at AFM was wonderful (and very patient) — when I initially sent measurements that didn’t add up, they got back to me, explaining the problem, and directing me on how to re-​measure to get a more accurate layout. The finished product fits like a glove, down to the nice beveled edges. Couldn’t be happier, highly recommend!

Wow, my experience was quite the opposite of most here. I needed two custom logo round mats to cover pedestals in my store that brides use to stand and model their gowns. Tops of the white pedestals were getting dirty and hard to keep clean.
What I needed most was a) durable mats that b) won’t slip. Needed my logo to be just right. They sent me several sample so I could pick out the right mat fabric, and several renderings of the custom design until I got the one I approved. Place the order on a Thursday and received the following Wednesday!!!
I added a picture — Soliloquy Bridal Couture — for you to see.

HORRIBLE! Terrible customer service the man hung up on me when I told him I wanted a refund. Poor quality floor mats. DO NOT DO BUSINESS WITH THESE PEOPLE!!!

If I could give zero stars, I would. This merchant is dishonest. I bought a chair mat advertised as just «chair mat» on the American Floor Mats website. Same thing on amazon, they list it as «Chair Mats» brand. On their website they put 110% price match guarantee and tout the extra quality of their mats. I paid $ 105.60 for the mat, and when it arrived 10 days later, I opened the box and found out they sent me an ES Robbins mat, available for $ 65.99 free shipping on amazon. I emailed and asked for a price match or return. Lenny Sosner replied and stated that their price match is only 3 days from the date of order, even though you don’t find out what they send you until 10 days later. The whole thing is a scam. Then he lied and said you get a better warranty through American Chair Mats so I shouldn’t return the mat and buy the one on amazon. I contacted ES Robbins and its the same warranty. When I insisted on a return he stated there would be a 25% restocking fee and I would have to pay for return shipping even though the item was not what was advertised. I wouldn’t touch this company with a ten foot pole.

I purchased Two Mats from this company. They advertise FREE shipping for orders over $ 100.00. One mat was $ 50.55 so I ordered two. When I did this they reduced the price to $ 49.55 to make order just under the $ 100.00. THIS IS A BAD WAY TO DO BUSINESS. I haven’t received the mats yet so I cant review. I’m hoping they are better than their policies.

The mat I ordered was not the size it was suppose to be. 8×4 was actually 8×3.8 inches. It did not fit the area I wanted it for because of the smaller size. They told me they shrink, you would think that they should adjust for that shrinkage if it really does occur, not sure I believe them. Lousy customer service, will never order from them again. The quality of the mat was very nice, however, they are a deceiving company and unless you see the item you are purchasing prior to buying, stay away.

As a patriotic, God/​dog fearing and gravity loving American, I knew immediately this would be the place for me and my floor. Turns out I was right (as my boyfriend will tell you, I usually am).
I reached out to inquire about floor mat options for my office, and found the gentlemen of American Floor Mats to be very helpful. But with so many options to choose from, I found myself unable to make a decision. Thankfully, AFM was willing to give me a sample. I soon received a beautiful, dark walnut floor mat (about 1′ x 6″) and Fell. In. Love.
The first thing I did was knock on the wood, both for good luck and as a prop for knock-​knock jokes. It made a lovely sound. That’s how you know it’s legit, by the way. My next move was to test it out. I set it on the floor and stood on it. My feet suddenly felt deserving of more expensive shoes. This is a floor mat fit for a queen! Once the delusion of grandeur wore off, I called my boss over. She agreed this was «one helluva floor mat,» but informed me that, sadly, I can’t just go about buying fancy floor accessories for my cubicle. Pity.
However, I couldn’t bear to part with this glorious, dark walnut floor mat. Luckily, the guys at AFM understood, and let me keep the sample. «One day,» they told me, «you’ll be a fancy floor mat owning lady.» It’s a good goal to work toward.
I cleared off some space and added the tiny floor mat to the clutter on my desk, where it still sits today (I typically keep fruit on it).
Most of my coworkers decorate their desks with photos of loved ones. I have a high-​quality floor mat sample, and the promise of what will be.
Thank you, American Floor Mats, for helping me aspire to greatness.

I would give them NO stars if I could!!! The WORST CUSTOMER SERVICE EVER!!! I placed an order for 4 items with them, emailed them artwork and heard nothing from them for 3 weeks so I assumed the order was process and should be shipping any day. So I called to follow up and confirm that they are shipping anyway and to complete my payment and I was told NOTHING WAS DONE!!! I was livid and should have stopped there and taken my business elsewhere but Nate apologized and assured they would expedite the order as he let it slip thru the cracks but made it noted that I should have know nothing moved forward because I had not made payment yet!!! REALLY??? I was to know their policy and I was to follow up to complete the order… OMG I was placing a $ 2300 order with them!!!
So low and behold 8 days later may items arrive and the color is dead WRONG, they didn’t even come close to the proof to the artwork I sent them. What should have been green was BANANA YELLOW!!!
Then it takes me 2 days to get the issue of having them fix the color issue and 7 more days to have them send me more proofs to then have them ship the items GROUND when it was their mistake and my client had a filming deadline.
I have never been so turned off by a company and their customer service as I have by this one!!!
I will NEVER do business with them again and be sure I will let many know not to as well.
BEWARE!!!

Ordered the PREMIUM thickness mat thinking it would be a rigid mat for our thick carpeting. So I wasted $ 188 dollars for a «custom» mat which needed one simple cut and it’s no better than an Office Depot mat.
Now they want another $ 207 for the SUPREME thickness mat that they should have told me about.
By the way, they also tried to get away with charging shipping when free shipping was advertised.
My advice, go to the glass mat if the Office Depot mat doesn’t do it.

My Fire Department’s office just moved into our town’s Community Center, the old schoolhouse built in 1924. We needed a floor/​door entryway mat that is durable, stays flat and in one place on the floor without skidding around, traps dirt and water and looks nice. It was up to me to determine what we needed there in order to keep people from slipping on the hard floor coming in from the rain, snow, dirt, etc. while protecting the new flooring underneath.
My experience with American Floor Mats sales and customer service was excellent. They were friendly and helpful, offering several good choices based upon my specifications and cost constraints, as I wasn’t exactly sure what we needed. The mat looks great, just like it did in the online photo.
The order process went flawlessly and my mat arrived rather quickly after the order was placed, which is a big plus these days. We couldn’t be happier with this mat and would definitely recommend you give American Floor Mats a try!