Cleaners Max

Why are these people still in business??? worst drycleaners /​customer service ever. If you complain about a previous service, they simple won’t dry clean your clothes on your next visit, they just iron and return them in the same condition you dropped them, and of course you don’t notice until you take them out to wear them. Simply awful people, I paid $ 35 for my dry cleaning, really expensive items too, and just because I told the assistant that I was missing a piece the last time I picked up and would like for my pieces to be counted and grouped together, they decided I was too difficult and did not dry clean any of the clothes brought in, they did take my money upfront though, that’s their strategy I assume, treat people badly but still bank their money. Fraudsters, someone will get them one of these days, you just can’t operate a business this way and think you can get away with defrauding people …

I have never had to write a review but how I was treated recently is an utmost disgrace!!! They have terrible customer service. The owner is arrogant and rude. Just disgusting of a person.

If you need patches sewn into anything, this is the best place in the Rockville area do it! I went through 3 dry cleaners to find this place and they are super friendly, very fast, and the most affordable.
I have martial arts apparel that needed patches to be sewn on representing my gym and sponsors. Naturally they need to withstand heavy wear and tear and yet look stunning for competition photos. The first dry cleaners I went to sewed on the patches upside down and took a total of two weeks to correct. The second I found called me after a week to inform me they couldn’t do it at all. Last, this place not only offered me the best price and we’re ready in three days (a week is what most places state as their turn around), but also my coach said it was the most perfectly placed and straight patch he’d ever seen.
Ask for Singh the manager. Everyone is friendly and courteous.

STAY AWAY FROM THIS PLACE!!!
Yeah, just like everyone else who wrote a bad review about the business it’s because one one man. The owner, Singh. I’ve sat on this review for 6 months and I thought my frustration would pass, but it has not. The major compliant I have of this idiot is that of a person who is cheaper than cheap. Prior to this guy buying out the business, the previous owner was a man who really did care about customer service. As an example, If stain was not washed, the previous owner would immediately take it back, fix the problem and promptly try to give it back the same day if not the following morning. Well, on the other hand, this Singh guy was something else. I had a soup stain on my pants and of all place it happened to be on my privates. I mentioned to him you missed this stain at the time of the pickup and it looked the same as when I brought it in, he stated he’ll take care of it but I had to wait a couple of days. Days past and I came back to reclaim my pants, and to my dismay, it looked like it hasn’t been touched at all. He looked, stared at it and said out loud in front of other customers,“I’m sorry your pee stain is too strong to clean!” Now I got pissed. Not for the lack of work, but what he said out loud. I’ve mentioned to him the previous owner had removed an old tar stain I thought impossible to remove and yet he performed a wonderful job and yet, he embarrassed me and restated out loud again «pee stain is too hard to take out!» What he said is unprofessional and degrading. What an idiot. And as for my pants, I took it home and with a bit of soap and water it came out.
This guy is a thief and a liar.

The owners and management have been nothing but friendly. Prompt service, affordable prices and great location make this the only place I need for dry cleaning. Two thumbs up!

I am very disappointed. I WILL NOT BE BACK. My family has been coming to this cleaners for over 10 years. We will not be coming back any longer. I was shocked by the terrible customer service by the owner. When you drop of your clothes you pay beforehand. I went to pick up my clothes today and as I was walking to my car one of the associates ran after me and said that I have 7 items but I only paid for 6. I had no cash on me and they have a firm 10 dollar minimum on cards. The manager demanded that I pay or keep the shirt. He was trying to make it seem like my fault. I politely said I do not have cash but I do not see how this is my fault? I paid the amount that they told me to pay? I told him I come here for my dry cleaning and can pay next time and he looked at his computer and said you haven’t been here since November. It was only after another customer expressed their disdain for the managers behavior did he agree to let it go. Then he started saying how one shirt was in another. They were all sweaters and I do not wear sweaters over sweaters so I’m pretty confident that was a lie. I could not believe all of this over 1 article of clothing that THEY forgot to charge me for. I will advise everyone I know to go to another cleaners. Outrageous!

They break buttons. That’s enough.

These are really awful business people and I would strongly suggest that if you must, don’t take anything to them to clean that you prize!!!
It’s interesting to note that there have been so many NEGATIVE REVIEWS since the new management/​owners have taken over. I’ve been a customer for a number of years, however I am now finished with this establishment. I had a new pair of paints cleaned (worn only 4 times). A week or so after picking up the paints, my wife noticed that there were spots in the front and the back, as if the stain was made when the two sides were pressed together. Without time to immediately take the paints back to the laundry due to a vacation, upon my return I took the paints back and explained the problem. The manager was not there, however an employee recognized the problem and said that it would be taken care of. When I picked up the paints and before leaving the cleaners I noticed that the color was somewhat «bleached» and asked for the manager, who once again was not there and I was told that he would call.
Upon receiving the call the manager, Mr. Singh, immediately took a very defensive posture stating that they were not responsible, implying that I was not being truthful. He continued to argue the case and refused to give me the name of the owner, nor a telephone number of his superior. Mr. Singh said that I had an opportunity to check the paints at the time I first picked them up; interesting procedure. He also said that I waited too long before bring this to his attention; another interesting procedure. He was completely unwilling to state that the cleaners had any responsibility. He was rude and argumentative; what a way to gain customer loyalty!!!
Later I received a call from another individual who said that he was the owner, who at first would not give me his name. After asking many times that he identify himself he said that his name was Mr. Singh. I asked if he was related to the manager and he said no. I really don’t understand why he called because he was very argumentative and continued with a long diatribe about his employees, the manager, his grandchildren, the internet… and refused to accept any responsibility, only stating that he would take a look at the problem — and as the manager stated that under NO circumstances would the paints be replaced or a full credit be given!!!

Prices are cheaper than the others in the area. The service is prompt and friendly. We have been going here for years.

I used to live in MD and finally was able to come back to the area and
moved to the Rockville area. Tried a couple cleaners close to me and
I found that the prices have gone up and quality has gone down.
Finally came over to Cleaner’s max where the prices have stayed the
same and the quality is definitely better than the rest.
The employees in the front are very nice and helped me as fast as
possible. The management seems to care a lot more than everywhere else
I have been about quality and customer service. No complaints here!

I took my husband’s uniform in to have it cleaned for our upcoming wedding and it turned out BEAUTIFUL! Thank you so much for the quick turn around and friendly staff. We will definitely be back.

Hooray for my first Unilocal review, but boo to one headache of an experience. Unilocalers beware: you’re in for a long review. Kudos to you if ya get through this entire post!
After a dry cleaning hiatus of about a year or so, I finally returned to Cleaners Max. To my surprise, this establishment was under new management. Sure, the prices went up a little bit, and the walls are now painted neon green, but not too much else has changed, right? WRONG.
When dropping off my dry cleaning (16 pieces in all), I had specific instructions for several of the garments: please fold and place inside bags. Imagine my disappointment when I picked up my dry cleaning to see that the clothes were not folded, but instead hanging in the garment bags (despite my clear instructions and the note on the ticket). The owner offered to have them folded, but I’d have to pick the garments up the following day. Meh, no thanks. In addition, the clerk who rang me up charged me for two extra items that I did not bring in. Mistakes happen, not a big deal. The owner stated he would give me store credit in the amount of $ 3.98 (this vital piece of information will come into play later on).
The next morning, I took out a pair of black pants I got back from the cleaners. However, something was missing… the crease! Y’know, the one that runs down the center of pant legs? Oh well, not the end of the world. A few days later, I pulled out a dark blue skirt that had been cleaned. The skirt looked different. It took a moment for me to realize what it was– the hem came undone. I then proceeded to take out the rest of my garments. To my dismay, the clasps on the skirt and jacket of my suit were bent out of shape. This was the last straw.
I went back to Cleaners Max in hopes of ameliorating the situation. Dear fellow Unilocalers, I wish I could tell you that the employee and owner I spoke with were so helpful and understanding of the issues I had, but unfortunately, that was NOT the case. I’ll spare you the conversation I had with the female clerk and skip to the interaction I had with the owner. As the owner reviewed my job order on the computer screen, he told me I owed him $ 3.98. No, Sir. You actually owe me this dollar amount. The owner was very adamant about me owing him the $ 3.98. Thankfully, the clerk who overcharged me was in the store and could vouch on my behalf.
I proceeded to explain my dry cleaning dilemma to the owner, and he immediately got SUPER defensive telling me that his store would not pull the hem out of my skirt. I calmly replied, «I know you would not deliberately pull the hem out, but it did come undone at your establishment.» Again, he got defensive and proceeded to pull a shirt off the rack to show me a hole that had been steamed through it. Apparently, that was considered a «deliberate» mistake. Regardless of whether or not it was deliberate, I feel that an establishment should do whatever it can to make amends. I was informed that the seamstress would be in on Thursday, and I would need to pay $ 8 to have my hem fixed. You’re kidding, right? The hem of my skirt came out while you/​your employees worked on it, and you want ME to pay to have it fixed? That’s absurd! Furthermore, I asked for the overcharge of $ 3.98 to be refunded to my credit card (there was no way I was ever going back to Cleaners Max again), and the owner REFUSED.
Take heed, fellow Unilocalers, and save yourselves time, energy, and money by taking your patronage elsewhere. If only I had read the reviews beforehand…

I have been extremely busy and was unable to write a review at the time but I believe that Cleaners Max deserves the 5 stars. The manager/​owner was excellent, I dropped off my suit for dry cleaning but forgot to pick it up on Saturday and was heading up to NY to attend a wedding on Sunday (closed on Sunday). I messaged the owner on Unilocal and he offered to meet me at the store to pick up my suit (labor day weekend). I would highly recommend this dry cleaners!

do not go here! horrendous customer service. a representative came to our place of business screaming and yelling! this is not how you do business. showed lack of professionalism and would often miss the scheduled pick up appointments. avoid this business!!!

Last night I stopped by three minutes before closing. Although they were technically open, everyone was ready to close up. Even still, two very polite teenagers helped me get my clothes and process additional items for cleaning. They had great attitudes and didn’t make me feel rushed. I appreciate the great customer service at this place.

Been going here for years, until ownership was sold.
New owners do not know how to treat customers. Rude to customers. Brought back an item that was returned with a broken zipper; owner called me a liar! Many other complaints about customer service. Don’t go there.

ISNT IT FUNNY/​INTERESTING MOST OF THE POSITIVE REVIEWS ARE FROM OUT OF TOWN-​ERS? That screams fake reviews.
Took a few items for dry cleaning here:
— 2 Scarves: fine
— 1 Grey Sweater: fine
— 1 Black Sweater: Lint and dog hair everywhere
— 1 Black Cardigan: again, ALOT of lint and dog hair everywhere. It doesn’t even look like they cleaned it.
— 1 Black Peacoat: fine, could be cleaner
— 3 Fitted Hats: This is where they went wrong. You all know how guys love their fitted. All hats shrunk, the color faded and they all lost their original shape. They’re all now unwearable and that’s just unacceptable.
I haven’t had time to go back to complain yet. I will keep everyone posted.

I got a response from management offering to redo the shirts, so a tip if you’re getting shirts done is to check them first before leaving. What would be better though, is for them to improve on their quality control, so as not to cause such a hassle in the first place. If they really want to stand behind their work, perhaps offer it for free if it’s not done right the first time.

I had to drop a star because I’ve asked to have a button replaced twice and the first time it was missed. This last time, I watched the cashier mark the area with a pin. The garment was returned to me with the pin in place and still no button.

I sincerely doubt the authenticity of the glowing reviews here. First, I had a very bad experience, described below. But also, it’s just dry cleaning– even when it’s good, it’s not so amazing to merit the gushing in these reviews. Sounds like employees/​owners to me.
I dropped off about 15 ties. I got them back badly wrinkled and with little sharp dimple marks. Some stains are still there too. But the wrinkling is ridiculous – I shouldn’t get the tie back in worse shape than I gave it to you in.
Never going back.